Summary
Overview
Work History
Education
Skills
Timeline
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Daniel Rodrigues

Daniel Rodrigues

Clifton,New Jersey

Summary

Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience with quickly making positive changes to drive company success. Focused on using training, monitoring, and morale-building techniques to maximize employee engagement and performance.

Overview

18
18
years of professional experience

Work History

Resource Officer

TD Bank
11.2020 - Current
  • Partner with Product Managers to implement new processes & procedures
  • Report technology issues and communicate resolution for improvements
  • Ensure timely payroll processing and report adjustments needed
  • Conduct audits to confirm adherence with Workforce Management
  • Develop and implement best practices, review KPI and SLA metrics
  • Complete bi-weekly, monthly, and quarterly coaching for team members
  • Work closely with senior management and HR to improve employee performance
  • Collaborate with multiple departments to implement service initiatives and achieve team objectives

Assistant Store Manager

TD Bank
08.2012 - 11.2020
  • Manage high performing team to consistently exceed monthly store sales goals
  • Develop and maintain relationships to increase and retain customer wallet share
  • Perform all lending functions including business development, credit analysis and underwriting
  • Facilitate loan closings and all aspects of ongoing relationship management
  • Communicate and reinforce promotional campaigns and product initiatives
  • Recruit, interview and hire qualified employees to provide top-quality service
  • Review branch profit and loss statement to remain within budget and reduce costs
  • Complete scheduling in accordance with salary allowance including paid time off
  • Reinforce daily sales and performance reports to support and increase revenue
  • Responsible for branch compliance with bank policies, procedures, and operational integrity
  • Delegate assignments based on team strengths to optimize floor coverage and service levels
  • Oversee aspects of maintenance, inventory and daily activities while promoting employee morale
  • Assist in continuous development of effective store associates to achieve desired sales and results
  • Handle complaints from customers by empathetically listening, recording details and offering solutions
  • Promote referrals to store partners including Wealth, Small Business & Commercial Lending, and Insurance .
  • Maintained positive customer relationships by responding quickly to customer service inquiries.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.

Teller Service Manager

TD Bank
08.2010 - 08.2012
  • Supported financial director with special projects and additional job duties.
  • Trained new employees in cash handling procedures and bank policies to promote compliance with established standards.
  • Developed strategic plans for day-to-day financial operations.
  • Implemented and regularly reviewed financial controls to generate accurate and reliable financial data.
  • Managed cash inventory to ensure vault was properly stocked to service both personal and business clients

Customer Service Representative

TD Bank
08.2007 - 08.2010
  • Updated account information to maintain customer records.
  • Trained new personnel regarding company operations, policies and services.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Responded to customer requests for products, services, and company information.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.

Lifeguard

American Pool Management
05.2005 - 07.2007
  • Maintained order and cleanliness at swimming pool and surrounding areas to uphold hygiene standards.
  • Attentively monitored swimmers to identify distress.
  • Tracked students' progress and gave constructive feedback for skills requiring improvement.
  • Explained and demonstrated swimming strokes, exhibiting proper technique and positioning in water.
  • Completed daily pool maintenance duties by checking chlorine levels, pH levels and other water chemistry.
  • Educated patrons on safety protocols and enforced safety rules.

Education

Associate's (incomplete) - Business Administration

County College of Morris
Randolph Township, NJ
05.2013

Skills

  • Business Analysis and Reporting
  • Business Development
  • Budget Management
  • Complex Problem-Solving
  • Closing and Contract Negotiations
  • Management of Financial Resources
  • Retail Operations Management
  • Time Management
  • Training and Development
  • Team Leadership

Timeline

Resource Officer

TD Bank
11.2020 - Current

Assistant Store Manager

TD Bank
08.2012 - 11.2020

Teller Service Manager

TD Bank
08.2010 - 08.2012

Customer Service Representative

TD Bank
08.2007 - 08.2010

Lifeguard

American Pool Management
05.2005 - 07.2007

Associate's (incomplete) - Business Administration

County College of Morris

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Daniel Rodrigues