Daniel F. Rodriguez
Land O' Lakes,FL
Summary
Proven expertise in sales, analysis, customer service, research, and leadership, combined with calm, level-headed approach to routine and complex matter. Dedicated to continuous improvement while balancing current and future needs. Organized and dependable candidate successful at managing multiple priorities with positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
33
33
years of professional experience
Work History
Case Adjudicator
Tidal Basin
Remote
08.2023 - Current
- Review of intake forms and mortgage loan documentation to determine client's eligibility for program benefits
- Preparing and calculating recommendations for award and finalizing agreements for execution
- Income verification for applicants, communicating with homeowners to ensure that all application materials have been received and vetted.
- Resolve issues identified in quality control while exceeding individual production goals
- Exceed case management deadlines in fast-paced work environment.
- Collect, compile, report and maintain necessary data in program tracking systems for statistics and reporting
- Selected to work escalated cases to avoid service shut-offs and foreclosure sales
- Worked over three thousand cases, corrected over 1,500 cases with errors, exceeded goal of 35 adjudications by about 30%
Relationship Banker
Region's Bank
09.2022 - Current
- Cross trained to be both on teller line doing transactions, and in lobby, helping clients with customer service, and promoting products and services to fulfill clients' needs
- Strengthened client relationships by providing personalized banking solutions and excellent customer service
- Expanded client base through effective networking and referral generation, leading to increased business opportunities
- Assisted customers in achieving financial goals by recommending suitable products and services based on their needs
- Collaborated with branch team members to improve overall performance and achieve sales targets consistently
- Managed multiple customer accounts efficiently, ensuring accurate record-keeping and timely resolution of issues
HECM Advisor / Loan Advisor
Senior Lending
09.2020 - 09.2022
- Enhanced client satisfaction by providing expert financial advice and personalized investment strategies
- Increased client portfolio performance through diligent market research and analysis for optimal asset allocation
- Developed long-lasting relationships with clients to ensure consistent retention and loyalty
- Streamlined appointment scheduling for improved efficiency and increased daily appointments
- Enhanced customer satisfaction by providing timely and accurate service recommendations
- Worked reverse mortgage (HECMs), regular refinances, as well as purchases. Closed about three loans per month for full year 2021
Sr. Homeownership Counselor
Neighborhood Home Solutions
05.2017 - 03.2020
- Started as advisor for Florida Hardest Hit Fund, which was cash assistance program
- Processed applications HHF potential clients, represented agency at loan closings, classes, and events
- Over 75 approvals achieved during tenure covering program, which included quarterly follow ups for continued assistance
- As foreclosure prevention counselor, worked directly with stressed home owners at risk of losing their homes
- Goal was to try to work with lenders in reaching loan modification, usually at lower interest rate and/or payment that borrower had before
- As pre-purchase counselor, I provided counseling for future home owners by analyzing their current financial situation, and prepared path towards home ownership
- Once client was mortgage ready, was provided with lender partners that knew Down Payment Assistance Program, to complete process
- Assisted with Spanish Home Buyer Class, and provided counseling for clients after class
- Have done several Freddie Mac - Credit Smart Classes, in both English, and Spanish
- To lesser extent, helped out on marketing of classes as well
- I have also been in HOPE Expo committee for 2 years. HOPE Expo is the largest first-time homeowner event in Tampa Bay area
Bilingual Housing Counselor
Clearpoint CCS/Money Management International
07.2009 - 03.2017
- Certified Housing Counselor by the National Foundation of Credit Counselors (NFCC)
- Assisted homeowners in avoiding foreclosure and keep their homes
- Served as a liaison between homeowners and lenders, to try to negotiate a modification with acceptable terms for the homeowner
- Also worked with counseling for the AARP Foundation with clients over 50 years of age, with the same objectives
- Additionally, counseled first time home buyers in partnership with the Federal Home Loan Bank of Atlanta
- In this role, I ensured new home owners were aware of their terms and mortgage nomenclature, created and coached on budget issues, and funding for retirement.
Managing Member
Alessandra Management , LLC
06.2003 - 12.2012
- Managed properties for family members and ours
- Ran credit, screened potential tenants, collected on rent, made necessary repairs when needed
- When necessary, completed eviction process for non-paying tenants.
Employment Assistant
Catholic Charities
03.2008 - 12.2008
- Secured employment for Cuban refugees that had recently arrived in the U.S
- Trained and coached recent arrivals to teach them about the hardworking culture in the U.S
- To better prepare them to join the workforce, and start gaining experience
- Strongly encouraged refugees take English classes
- Successfully secured employment for most of the refugees
Sr. Loan Officer
Bank of America
04.2003 - 10.2006
- Started as a customer service representative in the Spanish gate
- Promoted twice in 2 years, first to a Loan Officer, then to a Sr
- Loan Officer
- Opened bank accounts; checking, savings, CD's, applications for mortgages, lines of credit, credit cards, safe deposit boxes
- Provided customer service as well for walk-in clients with general issues, such as overdraft fees, account questions, and research.
Sr. Outbound Supply Representative
Xerox
03.1991 - 12.2002
- Handled inside sales for the Puerto Rico small, and mid-size businesses, including federal, state and local, and private businesses
- Responsible for a budget of $15MM in sales, which included; paper, toner, drum cartridges, transparencies, and other products.
Education
MBA - International Business
Florida Metropolitan University
Clearwater, FL01.2000
Bachelor of Arts - Tourism
Universidad del Sagrado Corazón
Santurce, PR01.1990
Skills
- Loan Originator licensed in Florida
- Microsoft skills, including: Excel, Access, Outlook, and PowerPoint
- Familiar with Adobe Acrobat
- Bilingual (English and Spanish), and some Portuguese and French
- Extensive experience in sales and customer service
- Proficient in Math
- Florida notary
- Proud member of American Mensa
Timeline
Case Adjudicator
Tidal Basin
08.2023 - Current
Relationship Banker
Region's Bank
09.2022 - Current
HECM Advisor / Loan Advisor
Senior Lending
09.2020 - 09.2022
Sr. Homeownership Counselor
Neighborhood Home Solutions
05.2017 - 03.2020
Bilingual Housing Counselor
Clearpoint CCS/Money Management International
07.2009 - 03.2017
Employment Assistant
Catholic Charities
03.2008 - 12.2008
Managing Member
Alessandra Management , LLC
06.2003 - 12.2012
Sr. Loan Officer
Bank of America
04.2003 - 10.2006
Sr. Outbound Supply Representative
Xerox
03.1991 - 12.2002
MBA - International Business
Florida Metropolitan University
Bachelor of Arts - Tourism
Universidad del Sagrado Corazón