Managed complex shipping schedules, prioritizing tasks based on urgency and importance to meet strict deadlines.
Collaborated with customer service team to resolve shipping issues and provide timely updates to clients.
Checked bills of lading, outgoing package paperwork, and other documentation for accuracy.
Food Waiter
The Alcove
07.2024 - 11.2024
Provided exceptional customer service in a high-volume environment, ensuring guest satisfaction and repeat business.
Efficiently managed a section of up to 17 tables, demonstrating strong multitasking and time management skills.
Handled cash and credit transactions, maintaining accuracy in the point-of-sale system and ensuring a balanced cash register.
Lead Production Associate
Tesla
04.2023 - 07.2024
Worked with supervisor and other team leads to manage and prioritize staffing assignments to meet customer demand and production schedules.
Monitored workers on site during production activities for safety procedures compliance.
Updated production metrics and facilitate regular team communication.
Evaluated manufacturing equipment for safety and functionality with regular inspections and preventative maintenance.
Paint Contractor
East Bay Home Appreciation
12.2020 - 05.2023
Delivered outstanding service to customers to maintain and extend relationships for future business opportunities.
Consulted with customers to assess needs and propose optimal solutions.
Kept site work safe and in line with budget, schedule, and applicable building codes.
Implemented changes requested by designers, owners, or inspectors to conform to specifications or updated demands.
Sterile Processing Technician
KAISER VACCINATION CENTER MASCONE
02.2021 - 06.2022
Gathered and set up equipment, tools and supplies and arrange instruments according to nurses’ reference or instruction
Managed inventory storage in clean and organized fashion
Unloaded shipments, reviewed merchandise and tracked paperwork
Maintained inventory count, tracked usage and documented variances
East Bay Home Appreciation
Lead Amazon warehouse associate/Operations Manager
AMAZON
10.2013 - 08.2019
Amazon Fullfitment Center : Pick,Stow,Receive,Inbound Dock,Vendor Returns,ICQA,AFE/Singles trained
Amazon Cross Dock: Outbound: Dock PA Ship Clerk, Fluid load and End of Line trained
Stow Process Assistant for Amod which is Comprised of 100 plus associates
As a Stow,Shipping & Dock Lead, I Attended Quarterly Sync Meetings, staffed direct and indirect functions for associates, Email out hourly data for work in progress. Manage track and oversee reactive arc freight. Manage station allocation and collapse or consolidate floors with heavy attrition. Track, Close and Open transships trailer and send out an end of shift Report.
Operation Area Manger in Stow Department, Lead Standup at Start of Shift and after lunch. Conduct Daily FSI’s.Deliver Feedback generated for ADAPT. Engage with my team of 75+ associates and coach associate on process to get team stow rate up and TPH up for Department. Frequently check PPR/PPA for volume and to see if were on plan from our 21-day plan. Help with creating notes and pulling data for our Wash report.
Launched 4 New Buildings in the Amazon Network in the States of California, North Carolina, Connecticut and Florida.
Lead /Second Shift Manager
BENJAMIN MOORE & CO
09.2019 - 01.2021
Manage a team of 8 associates with the second shift, while oversee the outbound and logistics of the customer orders from the warehouse to the retail
Responsible for the picking, palletizing of customer orders and routing of the LTL and local fleet drivers
Training and onboarding of new associates, safety and hazmat training
Overseeing the process of orders for exports, building pallets for shipping containers and paperwork for customs of foreign countries
Creating a standard picking rate for associates and having weekly meetings about performance, delivering feedback, setting goals and delivering
Action items.
Produce production associate
TAYLOR FARMS, TRACY
09.2012 - 08.2013
Process various items of food such as onions, lettuce, squash carrots tomatoes and other produce
Clean up aftermath of working with food, shoveling away debris and using a power washer to clean up work area
Customer service representative
CONVERGYS
11.2011 - 04.2012
Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints
Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken
Determine charges for services requested, collect deposits or payments, or arrange for billing
Refer unresolved customer grievances to designated departments for further investigation
Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.
Painter
DAVID CHURCH PAINT AND WATER, PROOFING
12.2008 - 10.2011
Perform support duties to assist painters, paperhangers, plasterers, or masons
Smooth surfaces of articles to be painted, using sanding and buffing tools and equipment
Remove articles such as cabinets, metal furniture, and paint containers from stripping tanks after prescribed periods of time.
Education
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SIERRA HIGH SCHOOL
MANTECA, CA
SAN JOAQUIN DELTA COLLEGE
STOCKTON, CA
Skills
High-Pressure Environments
Workflow Planning
Management
Microsoft Excel
Staff Training
Corrective Action Planning
Staff Development
Team Leadership
Timeline
Stock Assistant
Air-Aroma
12.2024 - Current
Food Waiter
The Alcove
07.2024 - 11.2024
Lead Production Associate
Tesla
04.2023 - 07.2024
Sterile Processing Technician
KAISER VACCINATION CENTER MASCONE
02.2021 - 06.2022
Paint Contractor
East Bay Home Appreciation
12.2020 - 05.2023
Lead /Second Shift Manager
BENJAMIN MOORE & CO
09.2019 - 01.2021
Lead Amazon warehouse associate/Operations Manager
VP OF SALES AND BUSINESS DEVELOPMENT: US MARKETS at Fashion Interiors Manufacturing IncorporatedVP OF SALES AND BUSINESS DEVELOPMENT: US MARKETS at Fashion Interiors Manufacturing Incorporated