Daniel Rodriguez
Munster,IN
Summary
Adept at project management and customer service, I significantly enhanced client satisfaction and repeat business at Pro Flooring and Remodeling Inc. My expertise in construction management and problem-solving led to completing projects within budget and on schedule, with a notable increase in efficiency by 30%.
Overview
36
36
years of professional experience
Work History
Contractor
Pro Flooring and Remodeling Inc
04.2000 - Current
- Delivered high-quality work on time and within budget, earning positive feedback from clients.
- Delivered outstanding service to customers to maintain and extend relationships for future business opportunities.
- Managed multiple projects simultaneously while maintaining strict adherence to deadlines and budgets.
- Coordinated timely delivery of materials and resources to job sites, preventing delays in project timelines.
- Consulted with customers to assess needs and propose optimal solutions.
- Established long-term relationships with clients, resulting in increased repeat business.
- Kept site work safe and in line with budget, schedule, and applicable building codes.
- Performed regular inspections of job sites to verify staff and subcontractor observance of important safety protocols.
- Implemented changes requested by designers, owners, or inspectors to conform to specifications or updated demands.
- Implemented safety protocols on job sites, reducing incidents of workplace accidents and injuries.
- Collaborated with cross-functional teams to ensure seamless project execution and delivery.
- Reduced client complaints by implementing a more effective customer service strategy.
- Hired and oversaw subcontractors to meet project needs.
- Trained new team members to apply best coding best practices and proper use of development tools.
- Analyzed user feedback to gather input and identify areas required for improvement.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Created and managed project plans, timelines and budgets.
- Developed effective improvement plans in alignment with goals and specifications.
- Evaluated customer needs and feedback to drive product and service improvements.
Sales Associate
Home Depot
06.1993 - 04.2000
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Engaged with customers to build rapport and loyalty.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Solved customer challenges by offering relevant products and services.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Engaged with customers to effectively build rapport and lasting relationships.
- Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
- Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
- Enhanced team productivity by fostering a positive work environment and providing support to colleagues as needed.
- Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
- Maintained accurate inventory records to ensure adequate stock levels, minimizing out-of-stock situations that could impact customer satisfaction.
- Contributed to visual merchandising efforts by creating eye-catching displays that showcased products effectively and enticed shoppers to make purchases.
- Provided personalized shopping experiences for repeat customers by remembering their preferences and offering tailored recommendations.
- Organized in-store promotions and events to increase foot traffic and drive additional sales opportunities.
- Collaborated with team members to achieve monthly sales targets.
- Implemented feedback from customer surveys to improve shopping experience and meet customer needs.
Receiving Clerk
Enesco
05.1989 - 05.1993
- Maintained tidy, organized and safe work area to comply with cleanliness standards.
- Regularly reviewed invoices and double-checked orders.
- Unloaded pallets and deliveries and organized products in warehouse.
- Reduced errors and discrepancies by meticulously verifying shipment contents against purchase orders and invoices.
- Compared shipping orders and invoices against contents received to verify accuracy.
- Unloaded and unpacked incoming shipments to facilitate orders and verify accuracy of contents.
- Complied with safety regulations during all receiving tasks, reducing workplace accidents and injuries effectively.
- Ensured timely delivery of materials to appropriate departments, contributing to smooth operations throughout the company.
- Optimized storage space utilization by arranging received items strategically within designated areas of the warehouse.
- Assisted in inventory control efforts by participating in routine cycle counts, ensuring accurate stock levels at all times.
- Double-checked cargo inventories and documentation for accuracy.
- Double checked records, daily reports, and inventory transactions to identify and correct variances.
- Properly labeled and stored goods in safe area to provide identification and avoid losses.
- Facilitated effective communication between warehouse staff through regular team meetings focused on addressing potential challenges or areas for improvement in the receiving process.
- Enhanced warehouse organization by accurately sorting and categorizing incoming shipments.
- Conducted counts and audits of inventories to identify and resolve discrepancies in records.
- Maintained accurate inventory records through diligent data entry, updating, and filing.
- Improved supplier relations by communicating professionally with vendors about order discrepancies and required adjustments.
- Maintained accurate computer records of materials weights, bill amounts, and identified variances.
- Monitored and managed stock levels of goods to verify availability of products.
- Increased warehouse productivity by training new staff members on Receiving Clerk duties and best practices.
- Sustained a clean work environment by adhering to housekeeping standards when handling merchandise deliveries daily.
- Utilized forklift to transport pallets of goods to and from warehouse.
- Generated periodic reports to track shipment activities and prepare for delays.
- Boosted customer satisfaction by diligently inspecting all received merchandise for damages or defects before distribution.
- Collaborated with other departments to address any issues or concerns regarding incoming shipments promptly.
- Expedited processing times by swiftly unloading trucks and properly staging products for inspection.
- Prevented loss or theft of valuable items through vigilant monitoring of security protocols during receiving tasks consistently.
- Collaborated with other departments to resolve potential incoming shipment issues.
- Streamlined the receiving process for improved efficiency and time management in the workplace.
- Used pallet jacks and dollies to load and unloaded goods from trucks and containers.
- Processed invoices and order forms for goods received and shipped for proof of transactions.
- Received incoming shipments, compared contents against associated records and transmitted to proper department.
- Packaged goods in safe containers to prepare for shipping, adhering to packaging protocols.
- Handled high-volume paperwork and collaborated with administrators to resolve invoicing and shipping problems.
- Completed basic mathematical calculations to check weights and dimensions of shipments.
Education
Associate Of Applied Business - Business Administration
Olive Harvey College
Chicago, IL06.1990
Skills
- Attention to detail
- Customer service
- Time management
- Problem-solving
- Worksite safety
- Safety compliance
- Residential construction
- Project management
- Painting and finishing
- Schedule management
- Scheduling and planning
- Quality control
- Drywalling
- Construction estimating
- Drywall installation
- Subcontractor relations
- Project Support
- Subcontractor supervision
- Commercial construction experience
- Project oversight
- Equipment installation
- Operations oversight
- Construction management
- Project estimation and bidding
- Blueprints
- Subcontractor oversight
- Blueprint interpretation
- Supply management
- Materials procurement
- Cost control
- Site safety management
- Budget management
- Staff management
- Contract management
- Conflict resolution
- Decision-making
- Plumbing
- Data analysis
- Production planning
Accomplishments
I have managed over 200 remodeling projects. From sales to finalizing completion. My largest project to date would be the complete build of RMS headquarters in Griffith In. Over 6000 sqft obtained architectural drawings, permits, code enforcement requirements ,as well as state requirements. 24 years of experience in construction with a established reputation in my local region.
Languages
Spanish
Elementary
English
Elementary
Timeline
Contractor
Pro Flooring and Remodeling Inc
04.2000 - Current
Sales Associate
Home Depot
06.1993 - 04.2000
Receiving Clerk
Enesco
05.1989 - 05.1993
Associate Of Applied Business - Business Administration
Olive Harvey College
Similar Profiles
Josh FreemanJosh Freeman
Owner at Freeman Flooring and RemodelingOwner at Freeman Flooring and Remodeling
Arman UddinArman Uddin
Intern at Kingdom Flooring & RemodelingIntern at Kingdom Flooring & Remodeling
Robbie GwilliamRobbie Gwilliam
Construction Worker at Whitely Flooring and RemodelingConstruction Worker at Whitely Flooring and Remodeling