Summary
Overview
Work History
Education
Skills
Timeline
Generic

Daniel Rodriguez

Santa Fe

Summary

Hospitality services excelling in customer service and cash handling. Bilingual in Spanish and English, I effectively resolved guest issues, enhancing satisfaction and loyalty. My strategic planning and hospitality expertise contributed to a seamless check-in experience, ensuring memorable stays for all guests.

Overview

2
2
years of professional experience

Work History

Front Desk Agent

Choice Hotels
04.2023 - 05.2025
  • Answered customer telephone calls promptly and appropriately handled needs.
  • Greeted guests and customers upon arrival, offered assistance, and answered questions
  • Enhanced guest satisfaction by efficiently managing check in and check out processes.
  • Oversaw fast-paced front desk operations and guests' needs at busy facility.
  • Maintained a clean and organized front desk and back office area

Front Desk Agent

Rosewood Luxury Hotel & Resorts Group
11.2022 - 04.2023
  • Collected room deposits, fees, and payments.
  • Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
  • Provided exceptional service during busy times or challenging situations.
  • Resolved guest issues efficiently, resulting in positive feedback and return visits.
  • Took reservations over phone, in person, and on the computer for guests and provided confirmation information.
  • Greeted every guest pleasantly and confirmed reservations and identification.

Education

Santa Fe High School
Santa Fe, NM

Skills

  • Customer service
  • Bilingual (Spanish & English)
  • Cash handling
  • Critical Thinking & Strategic Planning
  • Hospitality services
  • Oral and written communications
  • Hospitality service expertise

Timeline

Front Desk Agent

Choice Hotels
04.2023 - 05.2025

Front Desk Agent

Rosewood Luxury Hotel & Resorts Group
11.2022 - 04.2023

Santa Fe High School

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