Daniel Rodriguez
Key Carrier
Litchfield Park,AZ
Summary
Dedicated professional with strong expertise in customer service, cash handling, and team training. Committed to enhancing customer satisfaction and optimizing store operations.
Overview
7
7
years of professional experience
Work History
Framer
Michaels Arts and Crafts
07.2025 - Current
- Assisted customers in selecting framing materials to enhance artwork presentation.
- Managed inventory levels of framing supplies, optimizing restock processes.
- Trained new staff on framing techniques and customer service best practices.
- Developed creative solutions for unique framing requests, enhancing customer satisfaction.
- Maintained a clean work environment by organizing materials and removing debris at the end of each day.
- Inspected frames, identified issues such as warping, and implemented corrections.
Key Holder
Bricks And Minifigs
01.2024 - Current
- Assisted in daily store operations, ensuring a welcoming environment for customers.
- Managed cash handling and transactions with accuracy and attention to detail.
- Maintained inventory levels through regular stock assessments and replenishment efforts.
- Trained new employees on operational procedures and customer service expectations.
- Implemented merchandising strategies to enhance product visibility and sales opportunities.
- Conducted opening and closing procedures, securing cash registers and store premises.
- Collaborated with team members to maintain cleanliness and organization within the store layout.
- Managed store personnel by delegating tasks and supervising daily operations.
Operations Manager
Michaels Arts and Crafts
06.2024 - 07.2025
- Supervised daily operations to ensure efficient workflow and optimal staffing levels.
- Implemented inventory management systems to reduce stock discrepancies and improve accuracy.
- Trained and mentored team members on best practices in customer service and store operations.
- Established safety protocols, fostering a secure environment for employees and customers alike.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Analyzed and reported on key performance metrics to senior management.
Support Specialist
Michaels Arts and Crafts
05.2019 - 06.2024
- Resolved customer inquiries and issues efficiently, enhancing overall satisfaction and loyalty.
- Provided product knowledge support to customers, improving their shopping experience and engagement.
- Collaborated with team members to streamline store operations, increasing workflow efficiency.
- Trained new staff on customer service protocols, ensuring consistent service quality across the team.
- Mentored junior staff in conflict resolution techniques, fostering a collaborative team environment.
Education
Associate of Arts - Early Childhood Education
Maricopa Community Colleges, Estrella Mountain Community College
Avondale, AZ05-2023
Early Childhood Special Education
Maricopa Community Colleges, Estrella Mountain Community College
Avondale, AZ05-2023
Skills
- Customer service
- Cash handling
- Training and mentoring
- Customer service management
- Workplace safety
- Team training and development
- Daily reporting
- Inventory monitoring
- Promotional planning
Timeline
Framer
Michaels Arts and Crafts
07.2025 - Current
Operations Manager
Michaels Arts and Crafts
06.2024 - 07.2025
Key Holder
Bricks And Minifigs
01.2024 - Current
Support Specialist
Michaels Arts and Crafts
05.2019 - 06.2024
Associate of Arts - Early Childhood Education
Maricopa Community Colleges, Estrella Mountain Community College
Early Childhood Special Education
Maricopa Community Colleges, Estrella Mountain Community College