Daniel Rodriguez
Los Angeles,CA
Summary
Customer Success professional bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty. Overall, very committed to maintaining professional relationships to increase profitability and drive business results for business growth.
Overview
6
6
years of professional experience
2
2
Languages
Work History
Community Administrator
Justice HQ
10.2023 - 02.2024
- Provide high quality technical support to members across Justice HQ's suite of products
- Foster culture of exceptional care and attention to members and clients needs
- Identify opportunities for improving best practices, policies, and physical spaces for client success
- Manage inventory, resources and supplies offered to members
- Identify and prioritize opportunities for space improvement and maintenance
- Coordinate member bookings and optimize company calendar for reservations.
- Enhanced supply chain efficiency, streamlining processes for procurement and material management.
- Administered operations to handle needs of more than 30 clients across 15 property units.
Sales Representative
Group Management Services (GMS)
03.2023 - 08.2023
- Prospect new business and handle sales processes from cold call to contract
- Met with top level decision makers to present and educate them on various services offered by GMS to help make their businesses Simpler, Safer, and Stronger!
- 100% Business-to-Business Sales/New Business Development
- Daily cold calling to hunt new prospects
- Conducted introductory in-person meetings with potential clients
- Proposed constructive solutions to best fit clients’ needs/wants
- Worked towards and exceeded sales quota.
- Created professional sales presentations and seminars to effectively demonstrate product features and competitive advantages.
Business Development Representative (Sales)
Red Rock Secured
11.2022 - 02.2023
- Managed approximately 200 outgoing/incoming calls per day from customers.
- Developed and maintained relationships with end-users to achieve goals
- Reached out to and qualified leads through outbound calling and social media
- Created customized presentations tailored to individual client needs, effectively communicating value propositions.
- Conducted customer surveys and developed sales strategies
- Met and exceeded sales quotas
- Prepared commercial and pricing documents
- Built relationships with customers and community to promote long term business growth.
- Expanded business through effective network development, identifying new, and prospective clients.
Administrative Specialist
Greater LA Guardian Agency
07.2020 - 10.2022
- Assist with communicating changes to security-related policies and processes, and answering questions about policies, standards and processes as required.
- Managed approximately 15+ incoming calls, emails and faxes per day from customers.
- Organized logistics and materials for each meeting and took detailed notes for later dissemination to key stakeholders.
- Coordinated and scheduled meetings and conference calls to optimize scheduling of senior staff.
- Support internal audit and attestation processes as related to Information Security.
- Manage day-to-day operation of New Business cases from clients.
- Responsible for providing high level of customer service to clients, financial reps, staff, and management.
- Receive and process data ensuring it is accurately scanned and/or entered into electronic records.
Operations Specialist
Lime
11.2017 - 02.2020
- Collaborated across departments to identify opportunities for process improvements and increased efficiency.
- Respond to various operations and marketing tasks as they’re assigned through Slack and company app.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Partner with local marketing events to educate on our products and provide excellent service.
- Data entry and reporting to local Operations and Logistics Lead on rental usage and maintenance of products.
- Patrol assigned territory to examine and identify misplaced electric bikes for pick up through personal Lime software.
- Managed approximately 100-200 EV scooter rentals from specified territory daily.
- Operate company vehicle to ensure inventory, maintenance and operations are running efficiently on specified territory.
Education
Bachelor of Science - Technology Information Management
UC Santa Cruz
Santa Cruz, CA06.2017
Skills
- Relationship Building
- Operation Management
- Team Player
- Ambitious
- Bilingual (Spanish as Native language)
- Quick Learner
- Organizational expertise
- Customer Relationship Management (CRM)
- Sales Transactions
- Inbound Call Management
- Administrative Support
- Process Improvement
Timeline
Community Administrator
Justice HQ
10.2023 - 02.2024
Sales Representative
Group Management Services (GMS)
03.2023 - 08.2023
Business Development Representative (Sales)
Red Rock Secured
11.2022 - 02.2023
Administrative Specialist
Greater LA Guardian Agency
07.2020 - 10.2022
Operations Specialist
Lime
11.2017 - 02.2020
Bachelor of Science - Technology Information Management
UC Santa Cruz