Daniel Roman

I was promoted quickly to a management position. I optimized inventory accuracy by conducting regular audits and streamlining tracking processes. I led a team of associates fostering collaboration & ensuring productivity. I adhered to industry best practices for warehousing, materials and documentation. I analyzed current systems for opportunities to streamline operations, resulting in smoother daily functions. I made sure to manage a safe work environment all while having excellent communication skills.

I handled escalated calls calmly, finding resolutions that satisfied both the company and the customer's needs. I managed high call volume while maintaining a courteous and professional demeanor. I successfully mitigated difficult situations by using best practices for achieving positive outcomes. I collaborated with team members to create effective strategies for improving overall customer experience.