Summary
Overview
Work History
Education
Skills
Timeline
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Daniel Romano Jr.

Summary

Dynamic manager with a proven track record at Journeys, excelling in team leadership and customer service. Enhanced sales through strategic scheduling and relationship building, fostering a high-performing culture. Skilled in decision-making and time management, consistently achieving goals while maintaining exceptional service standards. Passionate about developing talent and driving business success.

Overview

3
3
years of professional experience

Work History

Manager

Journeys
06.2023 - 05.2025
  • Effectively communicate with employees to create schedules that worked for all, and would have top sales people working specific days to increase profit.
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
  • Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
  • Handled shipment and store visuals when alone, having to both micro- and macro- manage the store.

Assistant Store Manager

Lids
05.2024 - 08.2024
  • Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
  • Rotated merchandise and displays to feature new products and promotions.
  • Walked through store areas to identify and proactively resolve issues negatively impacting operations.
  • Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
  • Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
  • Maintained positive customer relationships by responding quickly to customer service inquiries.
  • Drove sales by promoting any ongoing promotions or sales going on.

Part Time Associate/Jewelry Consultant

Kay Jewlers
11.2023 - 05.2024
  • Handled customer inquiries professionally, resolving issues promptly to uphold the brand''s reputation for outstanding service quality.
  • Boosted sales revenue through effective upselling techniques and in-depth product knowledge.
  • Assisted clients with selecting the perfect jewelry pieces for special occasions, such as weddings and anniversaries.
  • Increased repeat business by developing rapport with clients and following up on past purchases to offer complementary products or services.
  • Developed a loyal client base by consistently delivering exceptional service and maintaining strong relationships with customers.
  • Provided expert advice on proper jewelry care and maintenance to prolong the life of precious items for customers.
  • Consistently met or exceeded personal sales goals through diligent follow-up efforts with potential buyers.
  • Collaborated with team members to achieve collective sales targets and maintain a positive work environment.
  • Supported store management by performing administrative tasks, including scheduling appointments and processing transactions accurately.
  • Enhanced customer satisfaction by providing personalized jewelry recommendations based on individual preferences and needs.

Ice Cream Artist

Coldstone Creamy
02.2022 - 11.2022
  • Continuously improved ice cream artistry skills through ongoing professional development and learning from feedback, resulting in consistently impressive customer reviews and increased sales.
  • Stayed up-to-date on industry trends, incorporating popular themes into ice cream designs as appropriate.
  • Assisted with social media marketing efforts by providing eye-catching images of custom desserts for online promotion.
  • Utilized creative problem-solving skills to address any challenges that arose during the ice cream creation process.
  • Trained new employees on company policies, procedures, and ice cream art techniques.
  • Contributed to a positive work environment by fostering teamwork and effective communication among staff members.
  • Increased repeat business with exceptional customer service and memorable dessert experiences.
  • Streamlined order processes to minimize wait times for customers during peak hours.
  • Mastered various ice cream art techniques for unique and customized designs.
  • Maintained high standards of food safety and hygiene while crafting ice cream masterpieces.

Education

High School Diploma -

Stonewall Jackson High School
Manassas, VA
06-2022

Skills

  • Customer service
  • Team leadership
  • Time management
  • Decision-making
  • Verbal and written communication
  • Relationship building
  • Sales techniques
  • Clear communication
  • Recruiting and interviewing
  • Customer networking
  • Partnership building and networking

Timeline

Assistant Store Manager

Lids
05.2024 - 08.2024

Part Time Associate/Jewelry Consultant

Kay Jewlers
11.2023 - 05.2024

Manager

Journeys
06.2023 - 05.2025

Ice Cream Artist

Coldstone Creamy
02.2022 - 11.2022

High School Diploma -

Stonewall Jackson High School

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