Daniel Rook
Vero Beach,FL
Summary
Dynamic Service Manager with a proven track record at Clear Solutions Pool Services, excelling in customer service and conflict resolution. Skilled in team leadership and employee training, I transformed escalated complaints into opportunities, enhancing customer loyalty. Proficient in troubleshooting pool equipment, ensuring safety compliance while fostering a positive work environment.
Overview
15
15
years of professional experience
Work History
Service Manager
Clear Solutions Pool Services
09.2017 - 07.2025
- Resolved customer complaints in professional and timely manner.
- Met with customers to discuss service needs and offer available solutions.
- Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
- Hired, trained and supervised team of service staff members to meet business goals.
- Performed troubleshooting diagnostics and repairs on all aspects of pool and spa equipment including pumps, gas and electric heaters, automation systems, salt chlorine generators, and plumbing systems.
- Installed equipment on new construction pools.
- Adhered and up to date on safety and compliance within the scope of pool equipment repair.
- Held a FL Gas Category IV installer qualifier license for 3 years.
Shipping Loader
Walmart Distribution
05.2015 - 09.2017
- Obtained license and operated power equipment safely to load store bound freight onto shipping trailers.
- Proactively updated knowledge of industry best practices through ongoing professional development efforts.
- Played a key role in achieving targets set by management for order volume processed each dayweekmonth.
- Loaded shipments according to weight distribution guidelines, maximizing space utilization within transport vehicles.
- Carried out routine maintenance checks on equipment used in the loading process, ensuring optimal functionality at all times.
- Maintained clean work areas, promoting an organized and safe working environment for all employees.
Marketing/Accounting Assistant
United Juice Companies of America
11.2013 - 05.2015
- Managed high-volume invoice processing tasks while consistently meeting tight deadlines for vendor payments.
- Expedited invoice processing with effective communication between internal departments and external vendors.
- Maintained strict confidentiality of sensitive financial data, protecting company integrity and privacy rights of individuals involved.
- Collaborated with team members on special projects, contributing valuable insights and problem-solving skills.
- Organized and submitted food show paperwork and marketing materials.
- Assisted the Food Safety Director with the implementation of Global Food Safety Initiative compliance and certification.
- Procured and packaged samples bound for potential customers.
Shift Manager
Dominos's Pizza
01.2011 - 08.2013
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Trained and mentored new employees to maximize team performance.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Excelled in every store position and regularly backed up front-line staff.
- Tracked receipts, employee hours, and inventory movements.
- Maximized profitability by monitoring labor costs closely, optimizing staff deployment based on expected customer traffic patterns.
Education
Hernando High School
Brooksville, FLSkills
- Positive attitude
- Team leadership
- Multitasking and organization
- Problem-solving
- Customer service
- Critical thinking
- Employee training and development
- Conflict resolution
- Workplace safety
Timeline
Service Manager
Clear Solutions Pool Services
09.2017 - 07.2025
Shipping Loader
Walmart Distribution
05.2015 - 09.2017
Marketing/Accounting Assistant
United Juice Companies of America
11.2013 - 05.2015
Shift Manager
Dominos's Pizza
01.2011 - 08.2013
Hernando High School
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