Daniel Ross
Petaluma,CA
Summary
Experience delivering customer service and administrative excellence, including clerical support and public interaction. Excels in calendar management, scheduling, data entry and database administration.
Overview
11
11
years of professional experience
Work History
Vet Assistant
Mill Valley Pet Clinic
09.2018 - 10.2023
- Improved patient care by assisting veterinarians with examinations and treatments.
- Enhanced clinic efficiency by maintaining clean and organized treatment areas, surgical suites, and kennels.
- Ensured accurate record-keeping by updating patient files with medical histories, diagnoses, and prescribed treatments.
- Streamlined appointment scheduling to maximize daily client visits and maintain smooth workflow for the veterinary team.
- Contributed to client satisfaction through compassionate communication regarding pet health concerns and updates on treatment progress.
- Supported veterinarian in performing surgeries by preparing instruments, monitoring anesthesia, and providing post-operative care for patients.
- Reduced recovery times by providing attentive nursing care to hospitalized animals under supervision of the veterinary staff.
- Fostered positive relationships with clients through educational materials on preventive care measures for their pets'' wellbeing.
- Strengthened client trust in the clinic by offering compassionate support during difficult decisions such as euthanasia or adoption surrender.
- Collected patient biopsies and blood samples for laboratory analysis.
- Cleaned and disinfected exam areas, surgical equipment, and kennels to prevent diseases and control odors.
- Prepared animals for surgical procedures.
Sales
Woodlands Pet Food & Treats
01.2017 - 09.2018
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Developed new client relationships by actively engaging with potential customers and highlighting benefits of our product offerings.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining high level of product knowledge.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Assisted in training new staff members on company policies, product information, and sales techniques for seamless onboarding experience.
- Contributed to visual merchandising efforts by creating eye-catching displays that showcased products effectively and enticed shoppers to make purchases.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
Sales
Best Buy
06.2017 - 11.2017
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Participated in team meetings and training sessions regularly for continuous professional development within the retail industry.
- Helped customers locate products and checked store system for merchandise at other sites.
- Managed returns, exchanges and refunds in accordance with store policy.
- Answered customer questions about sizing, accessories, and merchandise care.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
CSR
Nuggetmarket
04.2015 - 05.2017
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues efficiently.
- Contributed to company growth by consistently meeting and exceeding sales targets.
- Improved customer retention rates with exceptional product knowledge and personalized service recommendations.
- Streamlined communication between departments, ensuring timely resolution of customer concerns.
Sales
Pet Food Express
04.2013 - 12.2014
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Maintained accurate inventory records to ensure adequate stock levels, minimizing out-of-stock situations that could impact customer satisfaction.
- Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
- Contributed to visual merchandising efforts by creating eye-catching displays that showcased products effectively and enticed shoppers to make purchases.
Education
Bachelor of Arts - Game Design
Ex'pression College For Digital Arts
Emeryville, CA02.2012
Skills
- Patient Care
- Time Management
- Vaccine Administration
- Pharmacy Inventory
- Payment Processing
- Product Sales
- Client Account Management
- Customer Needs Assessment
- Merchandising Knowledge
- Exceptional Customer Service
- Guest Relations
Timeline
Vet Assistant
Mill Valley Pet Clinic
09.2018 - 10.2023
Sales
Best Buy
06.2017 - 11.2017
Sales
Woodlands Pet Food & Treats
01.2017 - 09.2018
CSR
Nuggetmarket
04.2015 - 05.2017
Sales
Pet Food Express
04.2013 - 12.2014
Bachelor of Arts - Game Design
Ex'pression College For Digital Arts
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