Experienced operations professional with strong leadership skills and focus on optimizing processes. Known for driving team collaboration and achieving measurable results. Skilled in resource management, strategic planning, and problem-solving. Adaptable and reliable, ensuring seamless operations in dynamic environments.
Developed and implemented process improvements, enhancing workflow productivity and reducing operational bottlenecks.
Led cross-functional teams in executing strategic initiatives, driving alignment with organizational goals.
Managed inventory levels through effective supply chain oversight, optimizing stock availability and minimizing waste.
Proactively lead a team and execute service, cost, productivity, health & safety/environment, and quality standards ensuring a productive work environment for all employees
Process owner for assigned area within the plant
Provide direction, coaching, and counseling to production and maintenance Team Members
Plan, direct, and control daily operations in a production facility
Develop and revise Standard Operating Procedures (SOPs) and ensure compliance
Participation in task forces for improvement in quality, safety, efficiency, 5S, etc.
Manage budget, drive cost savings, and champion cost control initiatives
Develop and manage a budget to meet goals and deliver results against challenging key performance indicators
Led cross-functional teams to streamline business processes and enhance operational efficiency.
Implemented process mapping techniques to identify inefficiencies and recommend improvements.
Conducted data analysis to inform strategic decisions, driving process optimization initiatives.
Facilitated training sessions for staff on new systems and process improvements, enhancing team competency.
Proactively lead a team and execute service, cost, productivity, health & safety/environment, and quality standards ensuring a productive work environment for all employees
Process owner for assigned area within the plant
Provide direction, coaching, and counseling to production and maintenance Team Members
Plan, direct, and control daily operations in a production facility
Develop and revise Standard Operating Procedures (SOPs) and ensure compliance
Participation in task forces for improvement in quality, safety, efficiency, 5S, etc.
Manage budget, drive cost savings, and champion cost control initiatives
Develop and manage a budget to meet goals and deliver results against challenging key performance indicators
Developed and implemented efficient packaging processes to enhance product safety and integrity.
Collaborated with cross-functional teams to optimize supply chain operations and reduce waste.
Mentored junior staff on best practices in packaging techniques and compliance standards.
Conducted quality control inspections to ensure adherence to regulatory requirements and company standards.
Cultivate new brand initiatives to help grow the business by building consumer relations. Outside the store sales meetings to obtain business growth and build customer loyalty.
Hiring and Staffing all employees, Conducting interviews and training seminars for all new employees. Training new managers in training to help expand their knowledge of the business.
· Review P&L reports to breakdown market segments that needs improvements. Creating store objectives and instituting marketing plans to reach those goals.
· Review business reports to cultivate new ideas to help develop and grow business by marketing
· Review inventory management weekly to ensure weekly purchase orders are placed. Created spreadsheet to improve weekly orders to ensure more accurate purchase orders.
· Managing all aspects of store operations, including customer service, marketing, merchandising, inventory, financial reports and store safety
Volunteer Activities
· Volunteer reading at inner city schools in Virginia School districts. Able to help with remembering skills and reading skills.
· Worked with under privileged youth during the special Olympics in Oswego, NY.
· Assisted the elderly of Oswego, NY in a yard clean up during the fall season.
· Organizing basketball camps for youth to help them grow their basketball skills, as well as working on teamwork and communications skills.
Oversaw daily operations, ensuring efficient store management and exceptional customer service.
Trained and mentored staff, fostering development and enhancing team performance.
Implemented inventory control measures, reducing waste and optimizing stock levels.
Developed promotional strategies to increase sales and enhance customer engagement.
Cultivate new brand initiatives to help grow the business by building consumer relations. Outside the store sales meetings to obtain business growth and build customer loyalty.
Hiring and Staffing all employees, Conducting interviews and training seminars for all new employees. Training new managers in training to help expand their knowledge of the business.
Review P&L reports to breakdown market segments that needs improvements. Creating store objectives and instituting marketing plans to reach those goals.
Review business reports to cultivate new ideas to help develop and grow business by marketing
Review inventory management weekly to ensure weekly purchase orders are placed. Created spreadsheet to improve weekly orders to ensure more accurate purchase orders.
Managing all aspects of store operations, including customer service, marketing, merchandising, inventory, financial reports and store safety
Assisted in daily operations to ensure store efficiency and customer satisfaction.
Supported inventory management by conducting regular stock checks and organizing merchandise displays.
Developed strong product knowledge to enhance customer service and drive sales.
Collaborated with team members to maintain a clean, safe, and organized store environment.
Supporting all aspects of store operations, including customer service, marketing, merchandising, inventory, and store safety
Supervise and train all store staff
Responsible for business growth by contacting customers to generate sales leads
Maintain inventory control with weekly inventory reporting and placing purchase orders
Review business reports to cultivate new ideas to help develop and grow business by marketing
Assisted in managing daily clerical tasks to support office operations.
Utilized data entry software to maintain accurate records and documentation.
Organized files and ensured easy access to information for team members.
Provided customer service by responding to inquiries and directing calls appropriately.
Provide quality billing service to clients on a daily basis, including account set-up and maintenance, fee calculations and billing, research and applying payments
Use of billing applications, work flow tools, report repositories and spread sheets
Updated accounts, bill payment, portfolio trading
Respond to customer inquiries, investigate and correct accounting errors, communicate any problems to management, conflict resolution working with managers to solve issues to ensure customer loyalty.