Daniel Rought

• Managed disciplinary actions to address performance issues and uphold standards
• Facilitated performance reviews to evaluate employee contributions and guide development
• Interview and hire employees
• Schedule work for crew
• Close relationships with other departments and customers
• Monitored employee attendance to ensure compliance with policies
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• Managed customer inquiries and resolved issues in a timely manner.
• Developed training materials for new support staff and conducted training sessions.
• Assisted in the implementation of new software tools for customer management.
• Created weekly schedules for team members and enforced timely shift start and end times.
• Handled escalated calls from customers requiring additional assistance or specialized knowledge.

Assisted Dayshift manager with employee reviews

• Set/up and operate a wide range of CNC machines
• Close relationship with programmers to fix CNC programs
• Close relationships with programmers to fix CNC programs
• Help assist Day shift lead with new jobs
• Ordered new tools
• Assisted Dayshift manger with employee reviews
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