Daniel Roy

• Interacted with customers by phone, email, or in-person to provide information.
• Increased customer satisfaction through professional handling of inquiries and prompt resolution of issues.
• Demonstrated exceptional multitasking abilities while juggling diverse responsibilities, including reception duties and ad-hoc administrative tasks.
• Reconciled account files and produced monthly reports.
• Assisted in preparation and processing of payroll to facilitate prompt staff payments.
• Applied advanced administrative and analytical skills in overseeing day-to-day operational activities.
• Boosted productivity by prioritizing tasks, managing schedules, and coordinating meetings for staff members.
• Facilitated smooth operations by maintaining updated inventory records, anticipating supply needs, and placing timely orders for essential materials.
• Streamlined office processes by implementing efficient organizational systems and digital tools.
• Maintained electronic and paper filing systems for easy retrieval of information.
• Coordinated communications, financial processing, registration, recordkeeping, and other administrative functions.
• Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
• Leveraged data and analytics to make informed decisions and drive business improvements.
• Used knowledge from previous experience to reduce costs on goods purchased including switching suppliers were possible or negotiating better price breaks
• Processed purchase orders and communicated directly with vendors to insure just in time deliveries
• Worked with freight companies to schedule outbound and inbound shipments
• Performed month end financial help including but not limited to; balancing company accounts, completing month end spread sheets for both retail and wholesale sales numbers, and completing month end sales tracking for key accounts
• Streamlined production planning by creating and implementing two week production planner using excel that would make sure all items needed would either be on hand or arrive in time
• Performed both weekly and monthly inventories for finished goods as well as ingredients for production

Acting as inside person for outside sales department. Duties include, but not limited to:

• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
• Assisted customers with sales needs such as inventory and shipping questions.
• Helped cultivate and maintain business relationships by professionally handling partner and customer needs.
• Coordinated with warehouse department to pull products for customers.
• Engaged clients through effective communication and interpersonal skills, which helped to develop lasting relationships.
• Computed total costs and profit requirements for customer sales to provide accurate pricing.
• Processed customer orders and resolved questions and concerns regarding products, pricing and availability.
• Managing quarterly inventory of over $4 million of product.
• Worked closely with sales team to prioritize tasks, set goals, and allocate resources efficiently; resulting in increased productivity and revenue.
• Maintained accurate records of all sales activities, including contracts, proposals, quotes, follow-ups, and customer communications.
• Increased sales revenue by establishing strong relationships with clients and identifying new business opportunities.
• Reviewed sales performance data regularly to identify areas for improvement and implement corrective actions when needed.
• Supported sales team members in achieving individual goals and targets through coaching, mentoring, and guidance.
• Trained and mentored new sales representatives.
• Generated weekly and monthly reports on sales performance to provide recommendations to meet sales goals.

• Managed day-to-day operations efficiently, ensuring smooth workflow and timely completion of tasks.
• Collaborated with co-owner on strategic planning initiatives for long-term business success.
• Oversaw financial management tasks, including budgeting, forecasting, and cash flow optimization.
• Mentored employees to improve work performance, promoting professional development and growth within company.
• Maintained compliance with industry regulations and legal requirements through diligent oversight of business practices.
• Evaluated market trends to identify new revenue streams and diversify product offerings accordingly.
• Evaluated suppliers to maintain cost controls and improve operations.
• Managed purchasing, sales, and marketing
• Assisted in recruiting, hiring and training of team members.
• Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
• Scheduled employees for shifts, taking into account customer traffic and employee strengths.
• Established beer program dealing with vendors, both corporate and self distributing
• Interacted well with customers to build connections and nurture relationships.
• Utilized social media platforms effectively as part of marketing strategy for wider audience reach generating higher foot traffic into establishment.
• Collaborated with co-owner on daily operations, ensuring cohesive management approach to maximize business success.