Summary
Overview
Work History
Education
Skills
Timeline
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Daniel R. Rivera

Saint Cloud,FL

Summary

Professional hospitality worker, ready to excel in fast-paced environment. Proven track record in ensuring exceptional customer service and satisfaction. Strong focus on teamwork and adaptability, consistently meeting changing needs. Skilled in managing multiple tasks, handling customer inquiries, and maintaining clean and organized workspace. Reliable and results-driven, with positive attitude and excellent communication skills.

Overview

13
13
years of professional experience

Work History

Server

Four Seasons
06.2021 - 12.2023
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Cultivated warm relationships with regular customers.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.

Server

Caribe Royale Orlando
06.2014 - 04.2020
  • Handled cash transactions accurately, contributing to balanced daily financial reports.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
  • Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.

Server

BB King's Blues Club
01.2013 - 06.2014
  • Assist guests with order selections by promoting specific menu items and specials
  • Up-sell appetizers, specialty beverages and desserts to increase guest check averages.
  • Regularly follow-up with guest tables and promptly fulfill additional requests
  • Collect payment and balance transactions with receipts.
  • Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.

Server

Senor Frogs
12.2011 - 01.2013
  • Obtain food and drink orders and receive payment from customers.
  • Maintain sanitation, health, and safety standards in work areas.
  • Provide entertainment by performing choreographies, conga lines, and involve guests with festivities.
  • Perform additional responsibilities as requested by Chef or Kitchen Manager.
  • Answered customers' questions, recommended items, and recorded order information.

Server

TGI Fridays
02.2011 - 12.2011
  • Increased sales by suggesting additional items like desserts and drinks based on customers' orders.
  • Kept up with fast-paced environments, ensuring timely delivery of orders during peak hours.
  • Coordinated with kitchen staff to ensure order accuracy and timely preparation of dishes.
  • Facilitated team-oriented atmosphere, assisting coworkers during rush periods to ensure smooth operations.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.

Education

High School Diploma -

Excel High School
Orlando, FL
06-2008

Skills

  • Strong work ethic
  • Exceptional customer service
  • Cash handling
  • Guest engagement
  • Hospitality service expertise
  • Safe food handling
  • Menu memorization

Timeline

Server

Four Seasons
06.2021 - 12.2023

Server

Caribe Royale Orlando
06.2014 - 04.2020

Server

BB King's Blues Club
01.2013 - 06.2014

Server

Senor Frogs
12.2011 - 01.2013

Server

TGI Fridays
02.2011 - 12.2011

High School Diploma -

Excel High School

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