Summary
Overview
Work History
Education
Skills
Volunteer Experience
Leadership Experience
Accomplishments
Certification
Languages
Timeline
Generic

Daniel Ruiz

Bergenfield

Summary

Dependable Helpdesk Technician with extensive experience in resolving complex technical issues for end users. Recognized for the ability to communicate intricate concepts clearly, enhancing user understanding and satisfaction. Proven track record in managing diverse inquiries efficiently, while maintaining a high standard of professionalism. Career aspirations include advancing into IT support leadership roles to further drive operational excellence.

Overview

3
3
years of professional experience
1
1
Certification

Work History

IT Support Technician

Bergen Community College IT Helpdesk
Paramus
08.2024 - Current
  • Provide end-user support for hardware, software, and network issues
  • Utilize Azure and VMware Horizon for virtual desktop management and troubleshooting
  • Manage accounts, configure virtual desktops, and maintain IT equipment for performance optimization
  • Troubleshoot connectivity issues, ensuring network security and functionality

Technical Support & Student Services Assistant

Bergen Community College Admissions Office
Paramus
09.2022 - 12.2024
  • Provided technical support for the online application system and resolved student access issues
  • Conducted campus tours using multimedia tools to highlight student services and facilities

Education

Associate of Science - General Professional Studies

Bergen Community College
Paramus, NJ
05.2025

Skills

  • Python
  • C
  • Networking Technology
  • Network Security
  • Troubleshooting
  • Azure
  • VMware Horizon
  • Windows & Mac OS
  • Virtual Desktop Management
  • Ticketing system
  • Customer Service
  • Technical Support
  • Call Center Operations

Volunteer Experience

  • Master of Ceremonies, Companies with Corporate Social Responsibility, 04/24
  • Photographer, Free Dental Hygiene Event, New Brunswick Consulate of Mexico, 12/23

Leadership Experience

  • Graduation Committee, Bergen Community College, 05/24, 05/25, Assisted in organizing graduation events and collaborated with team members to ensure a smooth and successful ceremony
  • Vice-President, International Student Association Club, 10/23, 03/24, Led event planning, organization, and administration to support student engagement and community-building

Accomplishments

  • Selected Representative for HACU Annual Conference — Hispanic Association of Colleges and Universities (2023)

Certification

  • Certificate of Commendation — Bergen County Board of Commissioners & Bergen County Sheriff’s Office (Jul 2023)

Languages

Spanish
Native/ Bilingual
English
Professional

Timeline

IT Support Technician

Bergen Community College IT Helpdesk
08.2024 - Current

Technical Support & Student Services Assistant

Bergen Community College Admissions Office
09.2022 - 12.2024

Associate of Science - General Professional Studies

Bergen Community College
Daniel Ruiz