Daniel Ruiz
391 Montclair Dr Spc 54, Big Bear City,CA
Summary
Dynamic professional with a friendly demeanor and strong problem-solving skills, honed at Teleperformance. Proven ability to enhance customer satisfaction through effective communication and teamwork. Adaptable and calm under pressure, I excel in fast-paced environments, consistently delivering high-quality service while fostering positive relationships with clients and colleagues.
Overview
8
8
years of professional experience
Work History
Pinnacle Tubs
Oscar
Big Bear, CA
08.2025 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Cook Shift Leader
Nery Vara
Big Bear Lake, CA
06.2023 - Current
- Supervised kitchen team, ensuring adherence to safety and sanitation standards.
- Trained new staff on food preparation techniques and equipment usage.
- Coordinated inventory management, minimizing waste through effective stock rotation.
- Assisted in menu planning, contributing to daily specials based on seasonal ingredients.
- Monitored food quality and presentation, maintaining consistency with restaurant standards.
- Maintained a clean and organized workspace, adhering to health department standards for safety and sanitation.
- Maintained high food quality standards by checking delivery contents to verify product quality and quantity.
Identify Theft Agent
Teleperformance
Mexico, ME
09.2019 - 05.2023
- Managed client inquiries and provided timely solutions to enhance customer satisfaction.
- Developed and maintained strong client relationships to support retention initiatives.
- Collaborated with team members to streamline communication processes, improving workflow efficiency.
- Conducted market research to identify potential clients and inform marketing strategies.
- Analyzed client feedback to refine service offerings and improve overall experience.
- De-escalated and resolved customer complaints with punctual, polite and professional service.
Teacher, Grade 1
Quick Learning School
Mexico, ME
07.2019 - 10.2019
- Developed and implemented engaging lesson plans to enhance student learning outcomes.
- Fostered a positive classroom environment promoting respect, collaboration, and active participation.
- Assessed student progress through regular evaluations to tailor instruction effectively.
- Collaborated with parents and staff to support individual student needs and academic goals.
- Organized and led extracurricular activities to promote social skills and community involvement among students.
Dishwasher, Waiter
Marshall Family Restaurant
Marshall, IL
07.2017 - 05.2019
- Operated industrial dishwashing equipment, ensuring optimal cleaning performance and compliance with health standards.
- Maintained cleanliness of kitchen areas, contributing to safe and efficient food preparation environments.
- Collaborated with kitchen staff to streamline workflow and improve overall service efficiency during peak hours.
- Trained new employees on effective dishwashing techniques and safety protocols, enhancing team productivity.
- Kept kitchen areas neat and clean by removing trash and organizing supplies.
- Followed supervisor instructions to complete tasks on time.
- Scraped, washed and efficiently restacked dishware, utensils, and glassware to keep kitchen ready for customer demands.
- Stepped into additional roles during busy times to boost coverage of important stations.
Education
High School Diploma -
Marshall High School
Marshall, IL05.2019
Skills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
- Flexible and adaptable
- Multitasking
- Computer skills
- Calm under pressure
Languages
Spanish
Native or Bilingual
English
Professional Working
Timeline
Pinnacle Tubs
Oscar
08.2025 - Current
Cook Shift Leader
Nery Vara
06.2023 - Current
Identify Theft Agent
Teleperformance
09.2019 - 05.2023
Teacher, Grade 1
Quick Learning School
07.2019 - 10.2019
Dishwasher, Waiter
Marshall Family Restaurant
07.2017 - 05.2019
High School Diploma -
Marshall High School