Daniel Ruiz Carrillo
Buckeye,AZ
Summary
Responsible Technician with excellent troubleshooting, customer service and analytics skills coupled with more than [Number] years of experience. Highly effective in complying with safety requirements evidenced by zero work loss days. Broad skills in maintenance and bench builds. Enthusiastic individual experienced in analyzing issues on service calls and finding effective solutions. Offering engaging and pleasant personality with expertise building customer relationships. Outstanding diagnostics skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
12
12
years of professional experience
Work History
Technician Engineer
ADT
01.2020 - Current
- Performed troubleshooting and diagnosis on malfunctioning equipment.
- Organized work to meet demanding production goals.
- Maintained quality assurance and customer satisfaction objectives.
- Inspected equipment to identify areas of wear or causes of malfunctions.
- Maintained compliance with regulatory standards and safety requirements.
- Applied critical thinking and research to address complex issues.
- Observed equipment operation to diagnose and troubleshoot reported issues.
- Completed job reports and logs immediately following service calls.
Satellite Installation Technician
AT&T
11.2017 - 01.2020
- Maintained excellent levels of customer service by efficiently meeting customer needs for all types of satellite systems.
- Set up and programmed devices and educated customers on use.
- Troubleshot and diagnosed issues in order to determine appropriate repair procedures.
- Tested existing equipment for functionality, quickly and accurately diagnosing problems to provide comprehensive solutions.
- Fed cables through access holes, attics and floor spaces.
- Stayed up-to-date on changes in technology to offer customers updated equipment and provide accurate and thorough operation demonstrations.
- Gave customers accurate quotes on satellite repair and installation packages .
- Upsold new products to existing and new customers, exceeding goals by 20%.
- Configured internet connections, routers and wireless access for devices.
- Calibrated newly installed and repaired equipment according to customer requirements and package plans.
- Planned layouts and ran cable into buildings and through walls, attics, and crawl spaces.
- Coordinated installation of new users and relocations of existing users.
- Installed wiring, cabling and networking hardware on customer premises.
Dish Network Technician
Platinum Satellite
03.2012 - 09.2017
- Installed and configured new devices and system components.
- Coordinated installation of new users and relocations of existing users.
- Planned layouts and ran cable into buildings and through walls, attics, and crawl spaces.
- Performed preventive maintenance of telecommunications equipment.
- Installed wiring, cabling and networking hardware on customer premises.
- Worked closely with network administrators and server engineers to deliver quality service.
Education
No Degree - Cyber Security
Arizona State University
Tempe, AZ12.2023
High School Diploma -
Peoria High School
Peoria, AZ06.2004
Skills
- Equipment Maintenance
- Operations Monitoring
- System Troubleshooting
- Customer Service
- Microsoft Windows and Office
- TCP/IP
- Creative Issue Resolution
- Troubleshooting Network Issues
Timeline
Technician Engineer
ADT
01.2020 - Current
Satellite Installation Technician
AT&T
11.2017 - 01.2020
Dish Network Technician
Platinum Satellite
03.2012 - 09.2017
No Degree - Cyber Security
Arizona State University
High School Diploma -
Peoria High School