Daniel Russo
Vancouver,WA
Summary
Meticulous IT manager maintaining highly functional digital systems for uninterrupted workflows and consistent productivity. Oversees routine maintenance checks and software update schedules to reduce network downtime and likelihood of security compromises. Loves collaborating with customers and teammates to develop and implement creative technical solutions to challenging problems. The company's success is my success. If the end users do not have the tools needed to ensure success, then the company does not succeed and nor do I. An IT managers job is to be proactive as much as possible vs reactive.
Overview
22
22
years of professional experience
Work History
Information Technology Management
J2 Blueprint Supply Co
10.2021 - Current
- Investigated system issues and implemented resolutions to reduce downtime.
- Provided recommendations regarding new hardware and software to keep IT infrastructure up to date.
- Assessed business requirements to create focused solutions.
- Improved systems with addition of new features and infrastructure.
- Provided backup and assistance for administration of physical and virtual server infrastructure and storage area networks.
- Researched and adopted new technologies to add value to existing offerings.
- Developed diagrams to describe and lay out logical operational steps.
- Enhanced interfaces to promote better functionality for users.
- Enhanced and reconstructed computer systems to increase efficiency.
- Installed system updates to address vulnerabilities and reduce security issues.
- Reviewed technical work of consultants and third-party support providers.
- Administered and maintained anti-virus and anti-malware software on end-user computing devices.
- Designed and implemented system security and data assurance.
Technical Service Manager
J2 Blueprint Supply Co
06.2012 - Current
- Evaluated existing procedures and made proactive adjustments to meet changing demands.
- Prepared, checked, and coordinated documentation to support component design and application.
- Presented project information and status updates to customers and fielded concerns.
- Recruited, placed and oversaw project staff for optimal project results.
- Lead transition to and implementation of E-automate ERP in 20016
- Worked with IT staff to integrate manufacturer supplied service meter monitoring systems to import automatically into E-automate for monthly service contract billing.
- Recommend and implement new equipment and
procedures for in house pay for print reprographics department - With IT departments support implemented the reprographics department "job processing queue" to help increase production accuracy and ontime delivery of the completed product
- Work directly with sales staff and customers on sales cycles for some of our more complicated and high risk equipment base.
- Acted as stand in general manager in times of senior management absence leading entire company of 15 people.
- Filled in for a period of four months for bookkeeper while new employee could be found.
Field Service Manager
J2 Blueprint Supply Co
02.2007 - 06.2012
- Led team of up to 6 service technicians in field activities.
- Maintained schedule of up to 50 service calls.
- Spearheaded process improvement initiatives to reduce service costs.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Established team priorities, maintained schedules and monitored performance.
- Leveraged data and analytics to make informed decisions and drive business improvements.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
- Assessed operational needs and equipment availability to develop personnel schedules and assignments.
- Installed and provided technical support for equipment.
- Reduced time to complete service calls and expertly retained key customers.
- Actively handled service agreement cost/profit analysis and administration.
- Worked with sales staff to maintain proper customer expectations during sales and install process
Field Service Technician
J2 Blueprint Supply Co
07.2002 - 02.2007
- Managed on-site and off-site installation, repair, maintenance, and test tasks on HP, Kyocera, Oce and Canon printing equipment ranging from desktop to industrial printing.
- Assisted customer IT staff with device network setup, scan to file configuration and print driver deployment
- Operated hand tools and power equipment according to company safety procedures.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Followed safety procedures to avoid injuries in field.
- Completed partial or full dismantling of equipment to quickly repair or replace defective components and restore functionality.
- Provided technical support to troubleshoot, repair and maintain operational efficiencies in hydraulic, mechanical, and electrical systems.
- Maintained company field response vehicle stocked with repair and replacement parts valued over $10,000.
- Diagnosed and repaired problems with electrical and mechanical systems.
Warehouse Manager
J2 Blueprint Supply Co
06.2001 - 07.2002
- Cleaned and maintained warehouse in compliance with OSHA safety standards.
- Oversaw upkeep of equipment and physical condition of warehouse, identifying and ordering needed repairs, renovations, and replacements.
- Kept documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.
- Redesigned warehouse layout to accommodate new equipment, maximize space utilization, and optimize processes.
- Evaluated supplies and product inventory to check for quality and quantity issues and returned unacceptable materials to vendors.
- Coordinated with vendors to verify timely delivery of materials and supplies, avoiding delays.
- Conducted research to address shipping errors and packaging mistakes.
Education
High School Diploma -
Battle Ground High School
Battle Ground, WA2001
Skills
- Capacity and Scalability Planning
- Data Center Environments
- Technology Best Practices
- Active Learning
- Bit Defender gravity zone
- Proxmox Vertual Environment
- OSticket helpdesk support
- Windows server domain controller
- Office 365 administration
- Microsoft office suite applications, word, excel ect
- Microsoft SQL server administration
- Hewlett Packard end point security certification
- 100 printing device repair certifications
Hobbies
Sci-Fi nerd at heart.
Automotive mechanics and restoration
American History
Historical reenactments
Camping
Timeline
Information Technology Management
J2 Blueprint Supply Co
10.2021 - Current
Technical Service Manager
J2 Blueprint Supply Co
06.2012 - Current
Field Service Manager
J2 Blueprint Supply Co
02.2007 - 06.2012
Field Service Technician
J2 Blueprint Supply Co
07.2002 - 02.2007
Warehouse Manager
J2 Blueprint Supply Co
06.2001 - 07.2002
High School Diploma -
Battle Ground High School