Summary
Overview
Work History
Education
Skills
Timeline
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Daniel R. Walters

Topeka,USA

Summary

A dynamic and forward-thinking senior leader with a proven track record in financial strategy and budgeting, business process outsourcing, project management, financial analysis and management, customer experience, stakeholder engagement, change management, and performance management. Excels at leading operations across multi-state and international business sectors. Leverages strong interpersonal skills to lead and empower staff, drive collaboration, and partner with business associates. Demonstrates a proven aptitude for delivering solutions that drive performance improvements, increase efficiency, reduce costs, and enhance the customer experience.

Overview

29
29
years of professional experience

Work History

Director

blue cross blue shield of Kansas
01.2020 - Current
  • As the leader of the Membership Department, I oversee 175 Full-Time Equivalents (FTEs) across over 40 unique job skills
  • My tenure in this role has been marked by significant improvements aligned with the 2030 vision for success
  • Process Optimization: Streamlined processes to reduce waste and improve productivity, which has lowered administrative costs and enhanced overall efficiencies
  • Collaborative Environment: Fostered a cohesive and collaborative environment with key business areas, resulting in an onboarding process that significantly enhances the overall customer experience
  • Employee Engagement: Engaged with the department to implement improvements that drive loyalty and strengthen engagement among team members
  • End-to-End Process Improvement: Reduced cycle time from 31 days to less than 16 days, significantly improving efficiency
  • Cross-Department Collaboration: Led improvement programs to ensure strong collaboration between Sales and Membership teams for client onboarding
  • 2030 Vision Alignment: Developed the baseline structure necessary to meet 2030 imperatives, setting the foundation for future success
  • Financial Planning and KPI Enhancement: Demonstrated success in financial planning and integration of key initiatives that have improved Key Performance Indicators (KPIs) for the organization

Senior Director

blue cross blue shield Health Care Service Corporation (HCSC)
01.2000 - 01.2020
  • Oversaw business partner operational teams, including on-shore and off-shore staff across multiple locations
  • Maintained and developed ongoing budget for Subscriber Services Division which consisted of over 7,500 employees across the Division
  • Provided leadership for on-boarding integration of new Blue Cross plans to Health Care Service Corporation
  • Maintained business ownership and sponsorship with vendor partners, providing on-boarding, printing, and billing
  • Served as business owner for contract negotiations and service-level agreements with vendors
  • Led multiple Request for Proposal (RFP) discussions and decisions
  • Managed more than 200 employees in two different operational service units while maintaining high levels of quality and cycle time; led units in processing claims, membership enrollment, and customer service inquiries for over 100 National Clients
  • Maintained strong communication among multiple divisions within corporation
  • Implemented multiple strategic initiatives, resulting in integration of business areas to improve performance and drive down overall costs
  • Led the online Financial/Performance scorecard which maintained all Key Performance Indicators for the Organization
  • Selected as lead for BCBSTX migration and Financial cross over to BCBSIL which resulted in further migration of BCBS plans
  • Directed, implemented, and drove initiatives to achieve bottom-line improvements, resulting in stronger customer experience
  • Led open-enrollment eligibility for 15 years, resulting in more than 13,000,000 members receiving coverage by their annual effective date
  • Spearheaded projects to reduce cost and increase overall customer service satisfaction, including initiatives to improve long-term return on investment and quality elevation
  • Elevated work culture to embrace profitability while driving high levels of employee engagement
  • Spearheaded Champion and Challenger Business Partner model for group eligibility and ID card lines of business
  • Selected and served as Membership Caucus Chair for Western Operations Conference for four years
  • Received multiple awards, including 'Best of Blue' (2015), 'Outstanding Team - Five Star' (2011), and 'Leadership Award - Five Star' (2010 and 2003)

Senior Financial Analyst

Avis Rent-A-Car
01.1998 - 01.2000
  • Managed multiple profit and loss statements across organization
  • Supervised and managed all financial matters across multiple states and 19 service locations
  • Led multiple financial and fleet owner teams responsible for staffing and profit and loss statements, all car inventories, and flow of vehicles across 19 locations
  • Implemented process improvements and streamlined processes to improve overall customer experience and elevate profitability
  • Executed multiple programs and initiatives to improve wait times and increase profit margin

Business and Professional Representative

Citibank
01.1996 - 01.1998
  • Managed financials for local branch and lending programs for business
  • Oversaw customer service areas and lending department in office branch
  • Administered operational budget of two branch locations, including profit and loss statements, staffing, and budget

Education

B.A. - Economics

Eastern Illinois University
Charleston, Illinois
01.1996

Skills

  • Strategic Planning
  • Verbal and written communication
  • People Management
  • Operations Management

Timeline

Director

blue cross blue shield of Kansas
01.2020 - Current

Senior Director

blue cross blue shield Health Care Service Corporation (HCSC)
01.2000 - 01.2020

Senior Financial Analyst

Avis Rent-A-Car
01.1998 - 01.2000

Business and Professional Representative

Citibank
01.1996 - 01.1998

B.A. - Economics

Eastern Illinois University

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Daniel R. Walters