Monitor and maintain Linux servers deployed in AWS and GCP across the globe.
Triage and support production incidents.
Enable features for the product based on submitted tickets.
Assist customer support in investigations as needed.
Assist Dev in troubleshooting code issues as needed.
Assist Release management with applying hot fixes.
Deploy new consoles as needed.
Destroy old consoles as needed.
Assist in identifying processes to automate.
Technical Support Engineer
Symantec
Springfield, OR
01.2012 - 01.2018
Provide Customer Support.
SEP, SEP.cloud SBE, SEM, SEE, Email .cloud, and Web security .cloud.
Assist customers via phone, chat, and WebEx to trouble shoot issues with enterprise level Cyber Security software, Encryption, Software and patch management deployment products, and email scanning software.
Reservations, Logistics and Social Media Manager at SENTINEL SAFARIS AND SENTINEL MARA CAMPReservations, Logistics and Social Media Manager at SENTINEL SAFARIS AND SENTINEL MARA CAMP