Overview
Work History
Timeline
Generic

Daniel R. Wilhite

Eugene,OR

Overview

13
13
years of professional experience

Work History

Site Reliability Engineer

Sentinel one
Eugene, OR
01.2019 - 01.2025
  • Monitor and maintain Linux servers deployed in AWS and GCP across the globe.
  • Triage and support production incidents.
  • Enable features for the product based on submitted tickets.
  • Assist customer support in investigations as needed.
  • Assist Dev in troubleshooting code issues as needed.
  • Assist Release management with applying hot fixes.
  • Deploy new consoles as needed.
  • Destroy old consoles as needed.
  • Assist in identifying processes to automate.

Technical Support Engineer

Symantec
Springfield, OR
01.2012 - 01.2018
  • Provide Customer Support.
  • SEP, SEP.cloud SBE, SEM, SEE, Email .cloud, and Web security .cloud.
  • Assist customers via phone, chat, and WebEx to trouble shoot issues with enterprise level Cyber Security software, Encryption, Software and patch management deployment products, and email scanning software.

Desktop Support Tech (Temp)

Insight Global
Springfield, OR
01.2012
  • Image and Deploy Workstations.
  • Backup and Restore User Data.

Intern

FabTrol MRP
Eugene, OR
01.2012
  • Provided General IT help.
  • Imaging Workstations.
  • Trouble shooting backup software (Backup Exec 2010).

Timeline

Site Reliability Engineer

Sentinel one
01.2019 - 01.2025

Technical Support Engineer

Symantec
01.2012 - 01.2018

Desktop Support Tech (Temp)

Insight Global
01.2012

Intern

FabTrol MRP
01.2012
Daniel R. Wilhite