Daniel S Saccoccia
Dayton,Ohio
Summary
Ten years of commended performance in key customer service and support roles. Expert in customer care/communications, problem solving, relationship building and user training and support. MS Office "power-user" with additional proficiencies in assorted databases. Strive to exceed customer/ employer expectations by delivering second-to-none service. Maintain customer centricity in all initiatives and interactions, always putting the customer first. Customer Service & Support Specialist Offering an award-winning track record of customer care excellence within high-volume environments that include. Call Centers Online Support Customer Service Desks Key Skills World-Class Customer Service Troubleshooting/ Problem Solving Up-Selling/Sales Support Customer Order Fulfillment Call Center Operations Technical/User Support Complaint Handling Reports & Documentation
Overview
17
17
years of professional experience
Work History
Sales Representative
Dream
Boston, MA
01.2005 - 01.2006
- Addvantion Sales &Marking Provided telephone, online and face-to-face customer service/support within high-volume call centers (handling an average of 95 calls/internet inquiries daily), busy retail customer service desks and five-star resorts.
- Performance Review Excerpts For the second year in a row, Chris has been the top performer on my team.exceeded her call metrics goals by 15%...excellent communication, technical support and troubleshooting skills.excels in working independently in a fast-paced environment.has become my #1 trainer of new hires." (2009 Performance Review, ABC, Inc.) Chris exemplifies excellent customer service.consistently thinks outside the box and finds creative ways to solve customer problems.Identifies opportunities to increase customer retention and satisfaction through the use of up/cross-selling strategies and excellent communication skills.well organized, with the ability to multitask and prioritize workload.documents in detail all interactions with customers." (2007 Performance Review, XYZ Corp.) Handles the demands of a high-volume customer service desk with ease.exemplary customer service and complaint handling skills.
- Dedicated and reliable." (2005 Performance Review, DEF, Inc.) Our guests routinely rave about the above-and-beyond service and personalized attention they receive from Chris.highly resourceful.a consummate customer service professional." (2003 Performance Review, 1-2-3 Ltd.).
Customer Service Rep
Bank of Boston Ma
01.2004 - 01.2006
Customer Service Specialist
Argenbright Ma
01.1998 - 01.2003
Customer Support Engineer
A&H Manufaction ma
01.1989 - 01.1998
Education
Bachelor of Science - Clriminal Justice
Northeast University
Boston, MA05.2002
Skills
- Upselling Products and Services
- Multitasking and Prioritization
- Building Customer Trust and Loyalty
- Upbeat and Positive Personality
Additional Information
- Additional Information Awards , "Top Performer" Award, 2008, 2009 Six-Time "Employee of the Month," 2004 to 2006 Five "Service Star" Awards, 2000 to 2004
Timeline
Sales Representative
Dream
01.2005 - 01.2006
Customer Service Rep
Bank of Boston Ma
01.2004 - 01.2006
Customer Service Specialist
Argenbright Ma
01.1998 - 01.2003
Customer Support Engineer
A&H Manufaction ma
01.1989 - 01.1998
Bachelor of Science - Clriminal Justice
Northeast University
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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