Summary
Overview
Work History
Education
Skills
Timeline
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Daniel Sahuque

Ocean Springs,MS

Summary

Dedicated department manager who brings a positive attitude to work each day. Treats individuals with respect and encourages associates to set goals for themselves. Self motivated to be the best at what ever position I hold at that moment. Works fast and efficiently to assure work is completed as accurately  as possible. Goal oriented in ant position I hold.

Overview

13
13
years of professional experience

Work History

Frozen Foods Department Manager

Walmart Supercenter
Ocean Springs, MS
07.2017 - Current
  • Since taking over frozen foods in July, I have been number 1 in sales in my market for my specific department.
  • Has increased sales from the previous year.
  • Consistently  maintains backroom freezer to assure all merchandise is on the sales floor for customers.
  • Sets goals for associates and myself to reach continued growth in sales.
  • Assures all on-hands and sales floor counts are correct.
  • Makes sure price changes are done on a daily basis to assure customers are given the correct prices.

Support Manager

Walmart Supercenter
Ocean Springs, MS
05.2016 - 07.2017
  • Shared best practices for sales and customer service with other team members to help improve the store’s efficiency.
  • Resolved all customer complaints in a professional manner while prioritizing customer satisfaction.
  • Used time efficiently when not serving customers, including folding clothes and cleaning out fitting rooms.
  • Educated customers about the brand to incite excitement about the company’s mission and values.
  • Welcomed customers into the store and helped them locate items.
  • Completed all point of sale opening and closing procedures, including counting the contents of the cash register.
  • Priced merchandise, stocked shelves and took inventory of supplies.
  • Stocked and replenished merchandise according to store merchandising layouts.
  • Followed merchandising guidelines to present visually appealing displays.
  • Mentored new sales associates to contribute to the store’s positive culture.
  • Fostered a positive work environment by consistently treating all employees and customers with respect and consideration.
  • Communicated clear expectations and goals to each team member.
  • Worked with the management team to implement the proper division of responsibilities.
  • Supervised and directed all merchandise and shipment processing.
  • Actively pursued personal learning and development opportunities.
  • Answered customer telephone calls promptly and in an appropriate manner.

Customer Service Manager

Walmart Supercenter
Ocean Springs, MS
03.2016 - 05.2016
  • Developed methods to establish and clarify customer objectives.
  • Developed metrics and measured success in order to further penetrate the marketplace.

Loss Prevention Associate

Walmart Supercenter
D'Iberville, MS
03.2013 - 09.2013
  • Detected suspicious activities and watched for criminal acts and rule infractions.
  • Wrote reports on property damage, theft, presence of unauthorized persons and unusual occurrences.
  • Monitored and reported suspicious activities to local authorities.
  • Warned offenders about rule infractions and violations and verbally evicted violators from premises.
  • Monitored central alarm system for fire, intrusion, and duress alarms and responded when needed.
  • Testified at judicial hearings and trials involving criminal acts committed against the company.

Garden Associate

Walmart Supercenter
Ocean Springs, MS
02.2012 - 03.2013
  • Answered product questions with up-to-date knowledge of sales and store promotions.
  • Conducted weekly walk-throughs with the manager to discuss interior visual displays, including store window presentation.
  • Bagged, boxed or gift-wrapped sold merchandise per customer's request.
  • Developed reputation as an efficient service provider with high levels of accuracy.
  • Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot.
  • Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.
  • Executed in-season pricing strategies, including promotions and markdowns to reach financial targets of Number.
  • Maintained cleanliness and presentation of stock room and production floor.
  • Directed calls to appropriate individuals and departments.
  • Helped drive sales goals and achieve monthly quotas.
  • Routinely answered customer questions regarding merchandise and pricing.
  • Participated in physical inventory counts every time period.

Education

High School Diploma - undefined

Destrehan
Destrehan, LA
2008

Skills

  • Theft prevention training
  • Superior customer service
  • Personnel development
  • Goal-oriented
  • Detail-oriented
  • Merchandising
  • Strategic thinker
  • Customer-oriented
  • Staff training and development
  • Store displays
  • Excellent customer service skills

Timeline

Frozen Foods Department Manager

Walmart Supercenter
07.2017 - Current

Support Manager

Walmart Supercenter
05.2016 - 07.2017

Customer Service Manager

Walmart Supercenter
03.2016 - 05.2016

Loss Prevention Associate

Walmart Supercenter
03.2013 - 09.2013

Garden Associate

Walmart Supercenter
02.2012 - 03.2013

High School Diploma - undefined

Destrehan

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Daniel Sahuque