Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Daniel Saldana

Houston,TX

Summary

Experienced Assistant Manager with strong leadership and problem-solving abilities. Committed to improving operational efficiency and reducing costs. Demonstrates independent decision-making skills and sound judgment to drive positive outcomes for company success. Skilled in sales, personnel management, accounting, and inventory control. Deep understanding of company products and services to enhance customer service delivery.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Assistant Manager

Three Brothers Bakery
08.2022 - Current
  • Collaborated with the manager to develop strategies for achieving sales targets and improving customer satisfaction
  • Assisted in the management of daily operations, ensuring smooth and efficient workflow
  • Conducted regular inventory checks to maintain accurate stock levels and minimize loss due to shrinkage
  • Resolved customer complaints or concerns promptly, ensuring high levels of customer service at all times
  • Managed cash handling procedures, including opening/closing registers, preparing deposits, and reconciling discrepancies
  • Supervised and trained a team of XX employees, providing guidance and support to maximize productivity

Delivery Driver

Favor
12.2019 - 08.2022
  • Delivered packages to customer doorsteps and business offices.
  • Maintained upbeat, positive attitude in busy, customer-focused environment.
  • Ensured the safety of all goods transported by securing loads properly and following best practices for handling fragile items.
  • Improved customer satisfaction by ensuring timely and accurate deliveries of products.

Server

Lupe Tortilla Mexican Restaurants
05.2022 - 07.2022
  • Served food and beverages promptly with focused attention to customer needs.
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Cultivated warm relationships with regular customers.

Parking Ambassador

Raffle Parking
10.2021 - 01.2022
  • Addressed customer complaints promptly and professionally, fostering positive relationships with patrons.
  • Conducted regular audits of equipment functionality, identifying maintenance needs and coordinating repairs as necessary.
  • Ensured safe environment for patrons by monitoring and reporting any suspicious activity.
  • Upheld strict adherence to company policies and procedures while resolving customer disputes or concerns.
  • Assisted with parking lot security to deter theft and other criminal activities in parking lots.

Panera Bread Associate

Panera Bread
12.2018 - 05.2019
  • Managed time by organizing and prioritizing kitchen duties to prepare and serve food quickly.
  • Prepared food items in compliance with recipes and portioning control guidelines.
  • Prepared meals efficiently under time constraints for timely service during peak hours.
  • Streamlined kitchen operations with effective communication and collaboration among team members.

Marching Band Instructor

Tomball High School
08.2018 - 10.2018
  • Developed students'' leadership skills by assigning section leaders and conducting leadership workshops.
  • Established high expectations for discipline and professionalism among students, resulting in a consistently polished and impressive presentation.
  • Boosted overall morale and enthusiasm within the marching band through team-building activities and celebratory traditions.
  • Coordinated logistics for travel arrangements, accommodations, meals, and scheduling during out-of-town performances or competitions.
  • Evaluated individual student progress through regular assessments, providing constructive feedback for improvement.

Cook

Pizza Hut
12.2016 - 06.2017
  • Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
  • Enhanced teamwork within the kitchen staff by fostering a collaborative environment focused on meeting high standards of quality and efficiency.
  • Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
  • Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.

Education

Bachelor's - Advertising

University of Houston
Houston, TX
08.2021

Bachelor's - Communications

Texas A&M
College Station, TX
05.2019

Skills

  • Leadership Experience

  • Hard Working

  • Team motivation

  • Staff supervision

  • Decision-making

  • Money handling

  • Communication

  • Customer service

  • Problem-solving

  • Adaptability and flexibility

  • Policy enforcement

Certification

  • Food Handler Certification
  • TABC

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Timeline

Assistant Manager

Three Brothers Bakery
08.2022 - Current

Server

Lupe Tortilla Mexican Restaurants
05.2022 - 07.2022

Parking Ambassador

Raffle Parking
10.2021 - 01.2022

Delivery Driver

Favor
12.2019 - 08.2022

Panera Bread Associate

Panera Bread
12.2018 - 05.2019

Marching Band Instructor

Tomball High School
08.2018 - 10.2018

Cook

Pizza Hut
12.2016 - 06.2017

Bachelor's - Communications

Texas A&M

Bachelor's - Advertising

University of Houston

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