Summary
Overview
Work History
Education
Skills
Timeline
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Daniel Samartino

Easley

Summary

Dynamic Service Manager with a proven track record at NTB-National Tire & Battery, excelling in customer service management and team leadership. Enhanced operational efficiency through streamlined workflows and effective problem-solving, resulting in improved customer satisfaction. Skilled in employee training and development, fostering a collaborative environment that drives team success.

Overview

10
10
years of professional experience

Work History

Service Manaager

NTB-National Tire & Battery
05.2019 - 08.2024
  • Assisted in managing daily service operations to enhance customer satisfaction.
  • Supported team in executing service workflows and resolving client inquiries promptly.
  • Learned service management software to track issues and improve response times.
  • Collaborated with colleagues to streamline service delivery processes for efficiency.
  • Resolved customer complaints in professional and timely manner.
  • Adapted quickly to changing service demands, ensuring high-quality support at all times.

Assistant Manager

Zaxbys
09.2018 - 03.2022
  • Led team in executing daily operations, ensuring adherence to company policies and procedures.
  • Mentored junior staff, fostering a collaborative environment and enhancing overall team performance.
  • Developed training materials to improve onboarding process for new employees, increasing retention rates.
  • Streamlined workflow processes, resulting in improved efficiency and reduced turnaround times.
  • Implemented feedback mechanisms to enhance customer satisfaction and address service gaps effectively.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Managed inventory levels to minimize stockouts while reducing overhead costs.
  • Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
  • Collaborated with the management team to develop strategic plans for business growth and improvement.
  • Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
  • Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
  • Enhanced team productivity by streamlining operational processes.

Line Worker

Anchor Sign
08.2014 - 07.2018
  • Operated machinery to ensure efficient production flow and meet quality standards.
  • Inspected finished products for defects, ensuring adherence to safety and quality regulations.
  • Trained new employees on operational procedures and safety protocols to enhance team performance.
  • Monitored inventory levels and reported discrepancies to optimize supply chain management.
  • Implemented process improvements that increased overall productivity within the production line.
  • Maintained cleanliness and organization of work area, promoting a safe working environment.
  • Assisted in troubleshooting equipment malfunctions, minimizing disruption in production activities.
  • Participated in training sessions to enhance skills and knowledge.
  • Adapted quickly to changing production schedules, effectively managing workload to meet deadlines consistently.
  • Mastered various roles within the assembly line, showcasing versatility and adaptability that contributed to increased operational efficiency.
  • Used equipment properly to avoid workplace hazards or injuries.
  • Enhanced workplace safety by strictly following safety protocols and participating in relevant training programs.
  • Demonstrated flexibility in adjusting work hours or tasks according to fluctuating production needs or emergencies.
  • Supported current production needs by moving items between equipment, conveyors, and staging areas.
  • Inspected final products to assess compliance with quality standards and established tolerances.
  • Reduced downtime by maintaining equipment, performing regular inspections, and promptly addressing issues.
  • Took on additional shifts during peak work periods to keep projects on schedule.
  • Assembled and installed products on production lines according to established guidelines.
  • Maintained maximum organization and productivity by properly sorting project components on work tables.
  • Played an integral role in achieving production targets by consistently meeting individual goals while supporting team efforts.
  • Trained new employees on production line machinery for maximum output and safety.
  • Reduced equipment downtime by performing regular maintenance and timely repairs.
  • Played key role in successful completion of several major infrastructure projects, meeting all regulatory standards.
  • Maintained organized work area by cleaning and removing hazards.
  • Met production targets and tight deadlines by collaborating closely with team members.
  • Assembled products according to changing daily work orders and specific customer needs.
  • Made sure that products were produced on time and are of good quality.
  • Performed general equipment maintenance and repair to minimize downtime.

Education

No Degree - Wilding, Building Construction

DCCTC
Ridgeville, SC

Skills

  • Positive attitude
  • Team leadership
  • Multitasking and organization
  • Problem-solving
  • Customer service
  • Critical thinking
  • Reliable and responsible
  • Employee training and development
  • Customer service management
  • Time management
  • Goal oriented
  • Workflow management
  • Team collaboration and leadership
  • Trustworthy and honest
  • Employee relations
  • Quality assurance
  • Workplace safety
  • Crew leadership
  • Employee supervision
  • Outgoing and energetic
  • Work Planning and Prioritization
  • Staff motivation
  • New employee hiring
  • Staff management
  • Goal setting
  • Estimating and quoting
  • Inventory management
  • Risk management
  • Quality control
  • Coaching and mentoring
  • Relationship building
  • Staff training and development
  • Mechanical diagnostics
  • Customer satisfaction measurement
  • Staff supervision
  • Flexible schedule
  • Schedule management
  • Upselling
  • Leadership development
  • Multiple priorities management
  • Task delegation
  • Heavy equipment operation
  • Maintenance planning
  • Team scheduling

Timeline

Service Manaager

NTB-National Tire & Battery
05.2019 - 08.2024

Assistant Manager

Zaxbys
09.2018 - 03.2022

Line Worker

Anchor Sign
08.2014 - 07.2018

No Degree - Wilding, Building Construction

DCCTC

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Daniel Samartino