Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Daniel Samayoa

Los Angeles,CA

Summary

Dynamic operations manager with a proven track record at Ralphs Grocery, enhancing efficiency and product quality through effective organizational development and operations management. Excelled in staff training, fostering a team-oriented environment, and multitasking, leading to significant improvements in customer satisfaction and store presentation. Skilled in marketing and schedule management, consistently achieving and surpassing company goals.

Overview

3
3
years of professional experience

Work History

Gm Manager

Ralphs Grocery
07.2024 - Current
  • Supervised creation of exciting merchandise displays to catch attention of store customers.
  • Led organizational restructuring efforts aimed at improving overall efficiency and cost effective.
  • Implemented quality assurance measures, ensuring consistent delivery of high-quality products and services.
  • Stocked products to shelves fairly quick, Ralphs has a standard of 60 cases an hour being thrown
  • Assist with inventory counts, identify stock discrepancies, and help maintain accurate inventory records.
  • Unload and organize deliveries, verify product quantities, and ensure items are properly stored.
  • Work collaboratively with other night crew members and supervisors to complete task
  • Ensure the store is fully stocked and organized to meet customer needs during the day shift. This includes setting up promotional displays and arranging special sections.
  • Maintained a clean and safe work environment by adhering to company safety protocols and procedures.
  • Reduced out-of-stock occurrences by promptly replenishing shelves with accurate product placement.
  • Promoted a positive workplace culture by fostering teamwork, assisting fellow crew members when needed, and maintaining open communication lines.
  • Removed all boxes and related trash from sales floor and processed through compactors.
  • Used dollies and pallet jacks to unload and organize merchandise from delivery trucks.
  • Maintained neat, organized stockroom free of hazards.
  • Kept aisles clear and clean while restocking to prevent accidents and enable others to easily pass by.
  • Updated pricing by changing labels and signage for short-term promotions and final clearances.

Barista

Starbiucks
12.2022 - 06.2024
  • Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
  • Contributed to a positive team environment through effective communication and collaboration with colleagues.
  • Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
  • Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Maintained a clean and organized workspace for optimal productivity and safety.
  • Maintained regular and consistent attendance and punctuality.
  • Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
  • Used POS system to accurately enter orders and process payments.
  • Controlled line and crowd with quick, efficient service.
  • Cleaned counters, machines, utensils, and seating areas daily.
  • Educated customers on coffee offerings, promoting upselling opportunities and enhancing their overall experience.
  • Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
  • Learned every menu item's preparation and numerous off-label drinks to meet customer needs.

Cashier

Ralphs
07.2021 - 12.2022
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
  • Provided backup support for other departments when needed, showcasing versatility within the retail environment.
  • Worked with floor team and managers to meet wide range of customer needs.
  • Operated cash register to record transactions accurately and efficiently.
  • Performed cash, card, and check transactions to complete customer purchases.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Restocked and organized merchandise in front lanes.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Welcomed customers and helped determine their needs.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.

Education

High School Diploma -

Eagle Rock Highschool
Los Angeles
06-2021

Skills

  • Operations management
  • Organizational development
  • Marketing expertise
  • Staff training and development
  • Efficient multi-tasker
  • Schedule management

Languages

Spanish
Native or Bilingual

Timeline

Gm Manager

Ralphs Grocery
07.2024 - Current

Barista

Starbiucks
12.2022 - 06.2024

Cashier

Ralphs
07.2021 - 12.2022

High School Diploma -

Eagle Rock Highschool

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Daniel Samayoa