DANIEL Samiepour
san antonio,TX
Summary
Dynamic Service Advisor with a strong work ethic at Red Maccombs Ford, excelling in customer service and vehicle assessment. Proven ability to enhance customer satisfaction through effective communication and service recommendations, while maintaining accurate records and coordinating with technicians to ensure timely service completion. Goal-oriented and a dedicated team player.
Overview
11
11
years of professional experience
Work History
Service Advisor
Red Maccombs Ford
06.2025 - Current
- Assisted customers in identifying vehicle service needs and scheduling appointments.
- Provided detailed explanations of services and repairs to enhance customer understanding.
- Coordinated with technicians to ensure timely completion of service requests.
- Maintained accurate records of customer interactions and service history.
- Utilized dealership management software for tracking service appointments and inventory.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Followed-through on all critical inter-departmental escalations to increase customer retention rates.
- Handled customer inquiries and resolved issues to improve satisfaction levels.
- Supported sales team by promoting additional services based on customer needs.
Make Ready Manager
North Park Lincoln
04.2020 - 06.2025
- Oversaw preparation and maintenance of vehicles to ensure optimal readiness for delivery.
- Coordinated scheduling of vehicle inspections and repairs to maintain service efficiency.
- Trained team members on safety protocols and quality standards in make-ready processes.
- Implemented streamlined workflows to enhance turnaround times for vehicle readiness.
- Managed inventory of supplies and equipment necessary for make-ready operations.
- Conducted quality checks on completed work to ensure adherence to company standards.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Set aggressive targets for employees to drive company success and strengthen motivation.
Quick Lane Technician
Red Maccombs Ford
05.2015 - 06.2020
- Diagnosed and repaired vehicle issues utilizing advanced diagnostic tools and software.
- Conducted routine maintenance services, ensuring adherence to safety standards and manufacturer specifications.
- Collaborated with team members to streamline service processes, enhancing overall efficiency.
- Provided technical guidance to junior technicians, fostering skill development and knowledge sharing.
- Implemented quality control measures to ensure high customer satisfaction and service reliability.
- Trained new staff on equipment usage and shop procedures, promoting a culture of safety and excellence.
- Completed multiple tasks simultaneously while ensuring accuracy, resulting in increased overall shop efficiency.
- Topped off fluids in vehicle engines to lubricate, protect, and cool engine.
- Checked fluids, tires, brakes, and other systems as part of 28-point inspection.
- Worked alone or in team-based systems to complete up to 20-25 oil changes each day.
- Repaired and replaced worn and damaged components.
- Checked brake systems and determined need of pad replacement, disc turning or other maintenance requirements.
- Tuned automotive systems and components to optimize functionality and prolong life of each piece.
Education
High School Diploma -
San Antonio College
San Antonio, TX03-2016
Skills
- Customer service
- Computer skills
- Multitasking and organization
- Vehicle assessment
- Strong work ethic
- Listening skills
- Service recommendations
- Price quoting
- Team player mentality
- Goal-oriented mindset
Accomplishments
- Supervised team of 25 staff members.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Resolved product issue through consumer testing.
Certification
- Certified ford, red maccombs ford - [Timeframe]
- Licensed lincoln - north park lincoln
Languages
English
Native or Bilingual
Persian
Native or Bilingual
Timeline
Service Advisor
Red Maccombs Ford
06.2025 - Current
Make Ready Manager
North Park Lincoln
04.2020 - 06.2025
Quick Lane Technician
Red Maccombs Ford
05.2015 - 06.2020
High School Diploma -
San Antonio College