Daniel Sample

• Taught Animation 2, Web Design, Web Design 2, Networking, Research in Networking, Practicum of Networking, Practicum of Animation, and AP Computer Science.
• Prepared students for industry certifications in Autodesk Maya, CompTIA ITF+, CompTIA A+, CompTIA Network+, Adobe Dreamweaver, Adobe After Effects, and IT Specialist (HTML & CSS).
• Served as the school webmaster, managing and updating digital content.
• Sponsored and mentored students in Animation Club, Robotics Club, and the Technology Student Association (TSA).

Certifications Earned by Students

• CompTIA: 8 in ITF+ | 2 in A+ | 1 in Network+
• Autodesk & Adobe: 31 in Autodesk Maya | 19 in Adobe Dreamweaver
• IT Specialist: 24 in HTML & CSS

AP Computer Science Exam Results (2024)

• 1 student scored 5 | 1 student scored 4 | 4 students scored 3

Competitive Achievements

• TSA Jersey Village 2619 Chapter 2024 state: 6 First, 5 Second, 2 Third-place awards.
• UIL Jersey Village: Advanced to the second round with 1 project (2022 & 2024).
• F.I.R.S.T. Robotics (Team 4587 Jersey Voltage): Ranked 129th in district with 32 points (2023); currently at 12 points (2024).

• Managed technical support for various products (Amazon Lockers, ThinkIPA ScrubEx, Starship robots, Fetch robots, Bossa Nova robots, MIMO/Tidal/Revolution Retail cash machines, and Civco Astra Tee) while reviewing and updating related technical documents, product releases, and reviews to ensure accuracy and team alignment.
• Reviewed and shared technical materials, product releases, and new documentation with the team, ensuring they were informed on updates for optimal product performance and customer support.
• Provided hands-on technical support, troubleshooting issues across products while collaborating with TSSC Specialists and Consultants to resolve customer concerns and ensure accurate documentation of solutions.
• Allocated tasks and monitored team activities, balancing product support needs with maintaining high levels of technical document accuracy and compliance to ensure effective performance.
• Maintained departmental schedules, vacation plans, and training activities to ensure adequate staffing and clear communication of updated technical information for team readiness.
• Fostered a positive team environment, supporting motivation and handling attrition, while ensuring all technical documents were up-to-date and accessible to team members.
• Monitored and tracked employee performance based on established guidelines, ensuring that all technical support processes and related documentation were adhered to and properly distributed.
• Managed open issues across products and escalated as needed, ensuring proper documentation of resolutions and customer feedback for continuous improvement.
• Reviewed and approved technical documents for accuracy, ensuring timely distribution to the team to support ongoing product support activities.
• Performed additional duties as assigned, ensuring all team processes and product documentation remained aligned with customer and technical needs.

Customer Training and Support Specialist

• Trained customers on Ricoh devices and solutions, ensuring adherence to policies, playbooks, and guidelines.
• Installed print drivers, registered customers on the company website, and educated them on service and supply requests.
• Conducted visits to low-volume customers to increase document usage, identified sales leads, and worked with Sales and Network Service teams.
• Collaborated with Service Management to ensure proper request procedures and recorded activities in the Activity Tracking system.
• Delivered customer training, equipment analysis, and solution presentations to improve workflows and optimize Ricoh product utilization.
• Actively sought and followed up on volume-building opportunities to maintain customer satisfaction and realize identified benefits.

Specialist Services and Sales Support

• Conducted pre-sales activities such as customer demonstrations and site surveys in support of the Inside Sales Team.
• Delivered a full range of services, including customer training, equipment and workflow analysis, and solution presentations to optimize operations.
• Actively identified volume-building opportunities to increase the utilization of Ricoh equipment, supplies, and services.
• Performed follow-up visits to ensure that volume-building efforts and customer benefits were realized and sustained.

• Supported eight shops with 160 personnel
• Creating new forms, updating out of date training material, and having all 160 personnel certified in Employee Safety, and Risk Management Fundamentals by May 2018
• Inspecting the shop buildings and confirming they are in safety compliance
• Work in tangence with other personnel to reduce hazards and risks to airman during duty hours
• Maintained and repaired Air Conditioning, Heating units, and chillers on Lackland Air Force base
• Obtained E5 status in July 2017
• Obtained 7 level for career field knowledge in September 2017

• Maintained and repaired Air Conditioning, Heating units, and chillers on Dover Air Force base
• Obtained 5 level for career field knowledge in September 2010
• Revamped shop safety program book; zero findings during 2009 Unit Compliance Inspectioninstrumental in Wing earning 'Excellent' rating
• Deployed to Al Udeid Air Base in Qatar from August 2009 to January 2010