Search Engine, Collected and analyzed data on 2,000+ search engine results and customer interactions
to identify consumer search trends, optimize titles, metadata, & content across QVC websites, and inform brand &
marketing strategy with 8 retail partners
Used analytics platforms to perform competitive research, build keyword matrices to discover potential opportunities
for exposure, and build weekly/monthly sales and traffic dashboards and reports
Helped improve customer sales,
impressions, and click through rates by up to 15%
Led 5-person team to pitch a strategic partnership between QVC and Magnolia Network with a 360-marketing plan to
drive relevance and reach to both brands, presented to company executives and leaders of the digital marketing branch
at QVC.
IT Strategic Operations Intern
AbbVie
06.2023 - 08.2023
Created and documented an end-to-end framework and user instructions for the Re-certification of Business Applications in ServiceNow 2.0; Flowcharts, decison trees, data analysis, business valur and processes for Business (Data integrity project OES) applicationsevents of (made flowcharts
Conducted data analysis on 4,000+ Configuration Management Database (CMDB) Business Application records to identify trends in CMDB health data and quality - communicated these findings to Senior Leadership
Met with key stakeholders across BTOs (define?) within enterprise; helped lead workshops with BTO leads and created documentation (swimlane diagram) of the current state for Business Applications and associated Infrastructure, and identify opportunites for improvement and automation and integration in ServiceNow; helped establish a cross-functional team to drive the implementation of the approved improvements
Collected and analyzed quantitative (CMDB Business App data) and qualitative (interviewed and gathered information from 30+ application owners); determined key use cases for lack of ITSM adoption in ServiceNow, identified opportunities for potential adoption/integration in ServiceNow
Counselor and Ambassador
ACLAMO Family Centers
05.2022 - 08.2022
Teach and mentor english, math, reading, and computer literacy to underprivileged
elementary schoolers
Organize camp logistics, events, and supervise over 80 children ages K - 6
Responsible for spreading awareness and serving as a mentor to children in the organization.
Behavioral Economics Research Assistant
Carnegie Mellon University
02.2022 - 05.2022
Worked on project to understand how business owners, specifically gas station owners,
set prices given limited information and irrational-decision making
Conducted surveys and interviews with 10+ gas station owners, created interview transcripts to determine primary
factors gas station owners considered when making pricing decisions, researched markets from perfect competition to
monopolistic competition to develop research reports and mathematical models to predict future gas and input prices
Fundamentals of Programming and Computer Science Term Project: “ Soccer
Attack"
Coded a 2-D soccer video from scratch in Python
Implemented algorithms for supporting attacking and defensive AI, and a user-friendly
gameplay experience
Marketing Project: Market Research for Netflix
Conducted market research in a 4-person team for Netflix, developed a strategy with
recommendations for what types of movies Netflix should produce in order to
maximize ratings and revenue
Used hypothesis testing, conjoint analysis, and linear regression in Excel and RStudio to develop strategy and make
recommendations.
Education
Bachelor of Arts - Economics, Business Analytics and Optimization
Carnegie Mellon University
Pittsburgh, PA
05.2024
Optimization for Business, Economics and Data Science,
Econometrics I, Fundamentals of Programming and Computer Science, Intermediate Microeconomics, Intermediate
Macroeconomics, Marketing, Accounting - undefined
Skills
Python, R, SQL, ServiceNow, Tableau, Microsoft Office Suite (Excel, Visio) Google Applications
Timeline
IT Strategic Operations Intern
AbbVie
06.2023 - 08.2023
Counselor and Ambassador
ACLAMO Family Centers
05.2022 - 08.2022
Behavioral Economics Research Assistant
Carnegie Mellon University
02.2022 - 05.2022
Optimization Intern
Value Convenience, QVC
Bachelor of Arts - Economics, Business Analytics and Optimization
Carnegie Mellon University
Optimization for Business, Economics and Data Science,
Econometrics I, Fundamentals of Programming and Computer Science, Intermediate Microeconomics, Intermediate
Macroeconomics, Marketing, Accounting - undefined
Manager of Operations, Accounting and Trade at Mario's Convenience, X-Hale Convenience, C StopManager of Operations, Accounting and Trade at Mario's Convenience, X-Hale Convenience, C Stop