Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Daniel Sanchez

Phoenix,AZ

Summary

Seasoned Store Manager specializing in management of retail locations. Polished professional skilled at training employees on exceptional customer service etiquette and sales techniques. Gifted in overseeing all facets of customer-facing and back-end operations.

Overview

4
4
years of professional experience

Work History

Lube Technician

JiffyLube
Plainfield, IL
08.2018 - 08.2022
  • Changed oil and filters in customer vehicles and safely disposed of used oil in approved receptacles.
  • Vacuumed interior of vehicles and washed exterior windows to boost customer satisfaction.
  • Assisted other lube technicians and mechanics in vehicle diagnostic and repair work to enable timely completion of service tickets.
  • Greeted customers and answered questions about oil changes and other services.
  • Attended in-house training courses and webinars to learn about vehicle electrical system, brakes and diagnostic and repair techniques.

Manager

JiffyLube
Chicago, IL
10.2020 - 10.2021
  • Maintained professional, organized and safe environment for employees and patrons.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Cross-trained existing employees to maximize team agility and performance.
  • Accomplished multiple tasks within established timeframes.
  • Evaluated employees' strengths and assigned tasks based upon experience and training.
  • Recruited and hired top performers to add talent and value to department.
  • Reduced process bottlenecks by training and coaching employees on practices, procedures and performance strategies.
  • Supervised labor costs and departmental expenses to remain in line with budget.
  • Onboarded new employees with training and new hire documentation.
  • Developed and maintained relationships with customers through account development.
  • Applied customer feedback to develop process improvements and support long-term business needs.
  • Controlled costs and optimized spending via restructuring of budgets for labor, capital assets, inventory purchasing and technology upgrades.

Education

High School Diploma -

Plainfield South Highschool
Plainfield, IL
05.2020

Skills

  • Maintenance Requirements
  • Customer Service
  • Oil Changes
  • OSHA Compliance
  • Managing Laborers
  • Issue and Conflict Resolution
  • Staff Management
  • Managing Operations and Efficiency
  • Overseeing Employees
  • Managing Fleet Vehicles
  • Managing Multiple Tasks
  • Managing Cash Register
  • Managing Reception
  • Managing Terminations

Languages

Spanish

Timeline

Manager

JiffyLube
10.2020 - 10.2021

Lube Technician

JiffyLube
08.2018 - 08.2022

High School Diploma -

Plainfield South Highschool

Similar Profiles

CREATE PROFILE