Daniel Sanchez
Miramar,FL
Summary
Focused and reliable individual offering demonstrated success identifying prospects and converting leads into customers with a proven history of excellent customer service and conflict resolution skills. Currently certified on alcohol, tobacco and food handling which focuses on federal regulatory compliance. Recognized for creativity and resourcefulness in meeting and exceeding sales, revenue and profit goals. Background includes team and individual work focused on experiencing real-world environments and building the necessary skills to succeed on the job. Research-driven and highly organized worker bringing articulate communication skills and strong attention to detail. Dedicated, responsible and eager to grow abilities while boosting operational success.
Overview
2027
2027
years of professional experience
1
1
Certification
Work History
Warehouse Associate
Sam's Club
Customer Service Representative
Amazon
05.2020 - Current
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
- Provided primary customer support to internal and external customers in fast-paced environment.
Waiter
Benihana
09.2014 - 03.2020
- Performed complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs
- Learned all required tasks quickly to maximize performance.
- Collected credit card, cash and gift certificate payments from customers and made proper change for cash transactions
- Maximized team knowledge and productivity by effectively training, monitoring and directing employees in application of best practices and regulatory protocols.
- Stayed up to date on menu changes to offer current and accurate information, answer questions and help customers select optimal meal choices based on individual preferences
- 12+ hour shifts on feet
Sales Associate
U.S. Polo Assn.
01.2014 - 08.2014
- Implemented up-selling strategies such as recommending accessories and complementary purchases to boost revenue
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise
- Delivered high level of assistance by locating products and checking store system for merchandise at other sites
- Processed POS transactions, including checks, cash and credit purchases or refunds
- Reviewed and resolved differences between accounting information and cash drawer
Education
GED -
Charles W Flanagan High School
Pembroke Pines, FL2016
Some College (No Degree) - Mechanical Engineering
Broward College
Fort Lauderdale, FLSkills
- Guest relations management
- High-volume dining
- Upselling techniques
- Credit card processing
- Complaint resolution
- Data entry
- Safety awareness
- Money handling abilities
- Administrative support
- Quick learner
- Computer proficient
- Regulatory compliance
- Group and individual instruction
Certification
SafeStaff Food Handling.
ServSafe Alcohol and Tobacco Handling.
Timeline
Customer Service Representative
Amazon
05.2020 - Current
Waiter
Benihana
09.2014 - 03.2020
Sales Associate
U.S. Polo Assn.
01.2014 - 08.2014
Warehouse Associate
Sam's Club
GED -
Charles W Flanagan High School
Some College (No Degree) - Mechanical Engineering
Broward College