Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Daniel Sanchez - Business Development

Tarpon Springs,FL

Summary

Motivated professional with a strong background in business administration, logistics, IT support, sales and customer service. Proven track record in leading teams, driving sales results, closing customers and enhancing customer experiences. Skilled in utilizing TMS systems, Salesforce, HubSpot, QuickBooks and Wave Financial software. Seeking a role that leverages my skills to drive business growth.

Overview

10
10
years of professional experience

Work History

Account Executive

LongShip
Saint Petersburg, FL
08.2023 - Current
  • Actively managed a diverse portfolio of client accounts in the freight logistics domain, fostering strong relationships and ensuring service excellence
  • Spearheaded strategic sales initiatives, resulting in consistent achievement of quarterly and annual targets in a highly competitive logistics market
  • Collaborated with cross-functional teams, including operations, finance, and IT, to develop tailored logistics solutions that addressed unique client needs
  • Leveraged in-depth knowledge of 3PL operations to advise clients on best practices in freight management, optimizing cost-efficiency and transit times
  • Navigated complex logistics challenges, from customs and regulatory compliance to route optimization, delivering effective solutions that drove customer satisfaction
  • Utilized advanced CRM tools to track account performance, anticipate client needs, and identify up-selling or cross-selling opportunities
  • Conducted market research and industry trend analysis, positioning LongShip as a thought leader and ensuring the company's service offerings remained cutting-edge
  • Facilitated client on-boarding, ensuring seamless integration with LongShip's logistics platforms and systems, and delivered ongoing support and consultation.
  • Negotiated contracts and service level agreements, balancing client requirements with organizational goals to drive mutual value.
  • Attended industry conferences and networking events, representing LongShip and forging strategic partnerships that expanded the company's reach and influence in the logistics space.
  • Enhanced administrative processes within the Account Management division, implementing tools and systems that increased productivity and data accuracy.
  • Conducted 40-60 prospecting outbound cold calls daily.
  • Managed a pipeline of primarily outbound prospects (90%) and outbound leads, developing relationships with potential customers.

Operations & IT Supervisor

Mac Emporium
Palm Harbor, FL
01.2021 - 07.2023
  • Spearheaded and executed large-scale IT projects involving both software and hardware enhancements, resulting in improved customer satisfaction and loyalty
  • Developed and implemented innovative marketing strategies, leveraging social media platforms to significantly increase brand visibility and engagement
  • Fostered strong partnerships with key distributors, collaborating to create customized customer solutions and capitalize on lucrative business opportunities
  • Mentored and led a high-performing sales team, providing guidance and support that led to increased sales, client acquisition, and team productivity
  • Optimized logistics and distribution processes, implementing streamlined systems that improved operational efficiency and reduced costs
  • Leveraged cutting-edge customer relationship management (CRM) systems to enhance customer tracking, engagement, and overall communication efficiency
  • Delivered exceptional technical support for a wide range of Apple devices, software, and applications, exceeding customer expectations and fostering long-term loyalty
  • Showcased expertise in diagnosing and repairing Apple devices, resulting in a significant reduction in device return rates and increased customer satisfaction
  • Developed proficiency in hardware replacement, software updates, and troubleshooting common issues, ensuring seamless functionality of Apple devices
  • Proactively analyzed customer feedback to identify product trends, pain points, and areas for improvement, leading to continuous product enhancements and an enhanced customer experience
  • Provided comprehensive training and technical support for Mac computers, empowering customers with the knowledge and proficiency to maximize their productivity and satisfaction.

Administrative Assistant

Regal Property Business LLC
Palm Harbor, FL
07.2016 - 12.2020
  • Managed accounting, finance, and marketing operations using Wave Financial, contributing to company growth
  • Conducted inbound and outbound calls to provide customer support, address inquiries, and resolve issues, ensuring high levels of customer satisfaction
  • Organized appointments, maintained contact lists, and promptly resolved customer service issues
  • Implemented efficient filing and procurement systems, enhancing operational efficiency
  • Utilized customer relationship management (CRM) software to document customer interactions and track issue resolution
  • Forged strong relationships with key distributors, enabling the creation of customized IT solutions to meet customer requirements and seize business opportunities
  • Conducted market research and competitor analysis, informing business strategies
  • Effectively managed a high volume of customer calls, utilizing active listening and problem-solving skills to understand customer needs and provide appropriate solutions
  • Consistently exceeded sales targets, negotiated high-value deals, and cultivated strong relationships with decision-makers
  • Collaborated with cross-functional teams to address complex customer issues, ensuring timely resolution and customer satisfaction
  • Assisted in the coordination of company events, conferences, and meetings, handling logistics, booking venues, and coordinating with vendors
  • Proactively identified opportunities to upsell and cross-sell products and services, effectively increasing revenue and contributing to company growth
  • Managed inventory and procurement processes, ensuring timely availability of necessary office supplies, equipment, and materials
  • Received positive feedback and recognition from customers for exceptional customer service, patience, and problem-solving skills
  • Played a key role in the development and execution of marketing campaigns, including social media management, content creation, and email marketing
  • Handled customer complaints and disputes in a professional and diplomatic manner, ensuring swift resolution and maintaining customer loyalty
  • Consistently maintained professionalism and empathy while assisting customers with their inquiries and concerns.

IT Technical Support Advisor

IT Apple Services
Tarpon Springs, FL
03.2014 - 06.2016
  • Performed diagnostics, repair, and replacement of hardware components for Apple devices, including Mac computers, iPhones, iPads, and Apple Watches
  • Effectively troubleshooted software issues, utilizing advanced troubleshooting techniques and software diagnostic tools to identify and resolve problems
  • Collaborated with Apple authorized service providers and AppleCare teams to facilitate warranty repairs and replacement of devices or components
  • Conducted thorough analysis of hardware and software issues, ensuring accurate identification of root causes, and implementing appropriate solutions
  • Assisted customers with device setup, data migration, and software installations, ensuring smooth transitions and optimal device performance
  • Maintained detailed documentation of repairs, hardware replacements, and software fixes, ensuring accurate tracking of customer interactions and solutions provided
  • Actively participated in ongoing training programs and certifications to stay updated with the latest Apple repair techniques, hardware advancements, and software updates
  • Collaborated with internal teams and external vendors to ensure availability of necessary repair parts and tools, minimizing device repair turnaround time
  • Resolved escalated technical issues and provided expert guidance to colleagues and customers on complex hardware and software troubleshooting procedures
  • Consistently achieved high customer satisfaction ratings for efficient and effective repair services, timely issue resolution, and excellent communication skills.

Education

Bachelor of Science - Business Administration And Management

SAINT PETERSBURG COLLEGE
Tampa, FL
05.2020

High School Diploma -

Emille Jaques Dalcroze
Palm Harbor, FL

Skills

  • Leadership Skills
  • Ability to Multitask
  • Ability to Work in a Team
  • Effective Time Management
  • Leadership
  • Microsoft Office
  • Computer Skills
  • Communication Skills
  • Microsoft Outlook
  • Microsoft Windows
  • Relationship Building
  • Business Development
  • Data Analysis
  • Lead Generation
  • Business Administration
  • Closing (Sales)
  • Active Directory
  • Turnaround Time
  • Sales Territory
  • Customer Relationship Management
  • Operations
  • Active Listening
  • Management
  • Onboarding
  • Regulatory Compliance
  • QuickBooks (Accounting Software)
  • Sales
  • Account Management
  • Professionalism
  • Project Management
  • Booking (Resource Planning Software)
  • Consultative Selling
  • Market Research
  • Customer Service
  • Data Migration
  • Reduction (Complexity)
  • Marketing Strategies
  • Hubspot
  • Communications
  • Procurement
  • Coordinating
  • Swift (Programming Language)
  • Relationship Management
  • Diagnostic Tools
  • Content Creation
  • Forging
  • Accounting
  • Upselling
  • Integration
  • Technical Support
  • Troubleshooting (Problem Solving)
  • Marketing Operations
  • Competitor Analysis
  • Customer Support
  • Research
  • Trend Analysis
  • Pipeline Management
  • Contract Negotiation
  • Territory Management
  • Revenue Generation
  • Lead Development
  • Customer Relations
  • Client campaigns

Languages

English
Native/ Bilingual
Spanish
Native/ Bilingual
Italian
Elementary
German
Elementary

Timeline

Account Executive

LongShip
08.2023 - Current

Operations & IT Supervisor

Mac Emporium
01.2021 - 07.2023

Administrative Assistant

Regal Property Business LLC
07.2016 - 12.2020

IT Technical Support Advisor

IT Apple Services
03.2014 - 06.2016

Bachelor of Science - Business Administration And Management

SAINT PETERSBURG COLLEGE

High School Diploma -

Emille Jaques Dalcroze

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Daniel Sanchez - Business Development