Roxanna M. Cooper
Summary
Professional logistics worker with comprehensive experience in delivery operations and customer service. Proven ability to ensure accurate and timely deliveries while maintaining high standards of efficiency and customer satisfaction. Hard worker and effective team player, adaptable to changing demands and committed to achieving results through collaboration and effective communication.
Overview
18
18
years of professional experience
Work History
Delivery Worker
BISHOP - FEDEX Contractor
12.2024 - 03.2025
- Secured 150-200 packages weekly from warehouse inventory.
- Drove to destinations safely and followed all traffic laws.
- Provided exceptional customer service during drop-offs, leading to repeat business from satisfied clients.
- Loaded and unloaded packages accordingly to prevent damages.
- Enhanced customer satisfaction by ensuring timely and accurate deliveries of products.
Caregiver
Luke Associates
04.2023 - 02.2025
- Assisted with incoming immigrant/detainee processing at a Border Patrol facility
- Maintained daily inventory and restocked essential items for the facility
- Served food and distributed clothing to detainees and children
- Assisted detainees and children with showers and personal hygiene needs
Receptionist
Amistad Motors
10.2022 - 02.2023
- Handled office tasks, including completing applications for potential customers and organizing spreadsheets for outstanding accounts
- Managed and updated the business's social media page
- Performed weekly vehicle detailing
- Cleaned and maintained a tidy and organized office space
Cafeteria Worker
Midland Independent School District
12.2016 - 03.2017
- Filled in for cafeteria workers as needed
- Cooked and prepared meals for students and staff
- Cleaned and sanitized the kitchen before and after shifts
- Served food to students and employees
Prep Cook
Montana Mike's
02.2013 - 09.2013
- Prepared the majority of food served at the restaurant, ensuring quality and timely service
- Maintained a clean, organized, and safe kitchen environment, following health and safety guidelines
Call Center Representative
Convergys
08.2010 - 02.2011
- Answered customer calls and provided technical support for internet and cable services
- Assisted customers with troubleshooting and resolving service issues
Subway Sandwich Maker
Subway
08.2007 - 05.2008
- Prepared sandwiches to order for customers
- Baked fresh bread and cookies daily
- Chopped and prepared vegetables for service
- Cleaned and restocked items needed for daily operations
Education
High School Diploma -
John B. Alexander High School
Laredo, TexasSkills
- Food Handling & Preparation
- Inventory & Stock Management
- Social Media Management
- Technical Support
- Attention to Detail
- Teamwork & Collaboration
- Time management
- Customer service
- Delivery scheduling
- Route navigation
- Package handling
Timeline
Delivery Worker
BISHOP - FEDEX Contractor
12.2024 - 03.2025
Caregiver
Luke Associates
04.2023 - 02.2025
Receptionist
Amistad Motors
10.2022 - 02.2023
Cafeteria Worker
Midland Independent School District
12.2016 - 03.2017
Prep Cook
Montana Mike's
02.2013 - 09.2013
Call Center Representative
Convergys
08.2010 - 02.2011
Subway Sandwich Maker
Subway
08.2007 - 05.2008
High School Diploma -
John B. Alexander High School
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