Daniel Santiago
Cullowhee,NC
Summary
Computer Information Systems student with experience in sales and focus on data and business analytics.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Data Analyst Intern
Assured Guaranty Ltd.
06.2023 - Current
- Collected, verified, and maintained a database of financial, demographic, geospatial, and administrative information from legal documents published by municipal bond issuers
- Captured and recorded specific financial and demographic data out of PDF documents
- Established and recorded digital links between individual bonds and their issuers
- Found or created geographic shape files corresponding to the jurisdictional boundaries of municipal issuers
- Monitored and controlled data upload, checking for successful data import and quality.
Office of Admissions Tour Guide
Western Carolina University
08.2022 - Current
- Promoted mission, vision and culture of school to prospective students to increase enrollment.
- Supported campus events to increase student engagement and promote campus-wide initiatives.
- Guided groups of up to 100 people on scheduled tours.
- Communicated professionally with customers, answering questions and addressing concerns to boost satisfaction.
Public Safety Dispatcher
Siena Heights University
08.2020 - 04.2021
- Remained calm in very high-pressure situations and kept callers on line until law enforcement arrived on scene.
- Used specialized software to track and maintain case incident numbers and logs.
- Questioned callers to determine nature of problems and locations to direct type of response needed.
- Entered criminal record checks, driver's license numbers and warrants into telecommunications systems to fulfill officer requests.
Education
Bachelor of Science - Computer Information Systems
Western Carolina University
Skills
- Microsoft Office
- Teamwork and Collaboration
- Data Cleaning
- Data Visualization
- Data Driven Decision Making
- Spreadsheets
- SQL
- Tableau
- R
- Python
- Data Mining
- GIS
Certification
Google Data Analytics Professional Certificate (2022)
Languages
Portuguese
English
Spanish
Timeline
Data Analyst Intern
Assured Guaranty Ltd.
06.2023 - Current
Office of Admissions Tour Guide
Western Carolina University
08.2022 - Current
Public Safety Dispatcher
Siena Heights University
08.2020 - 04.2021
Bachelor of Science - Computer Information Systems
Western Carolina University
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