Daniel Saputo
-
Livonia
Summary
Dynamic and results-driven professional with extensive experience in retail leadership. Proven track record in delivering exceptional customer service and driving safety compliance. Skilled in planning and organization, I inspire achievement while enhancing store profitability through effective team development and performance management. Committed to excellence in all operational aspects.
Overview
24
24
years of professional experience
1
1
Certification
1
1
Language
Work History
Night Operations Assistant Store Manager
The Home Depot Inc
06.2024 - 05.2025
- Supervised all aspects of store back-end operations, including Receiving and Freight Team activities to drive optimum productivity.
- Worked to ensure store was "Grand Opening ready" prior to opening for business.
- Responsible for driving Excellent Customer Service Ensuring quality service to internal and external customers. Resolving customer concerns effectively and promptly.
- Played a crucial role in driving safety standards and compliance throughout the store.
- Worked closely with the Store Manager and other ASMs to improve overall store profitability, solve problems and train and develop Associates.
- Responsible for all aspects of performance management.
- Utilized strong planning, problem solving, and leadership skills to be successful.
Night Operations Assistant Store Manager
The Home Depot Inc
01.2020 - 06.2024
- Supervised all aspects of store back-end operations, including Receiving and Freight Team activities to drive optimum productivity.
- Worked to ensure store was "Grand Opening ready" prior to opening for business.
- Responsible for driving Excellent Customer Service Ensuring quality service to internal and external customers. Resolving customer concerns effectively and promptly.
- Played a crucial role in driving safety standards and compliance throughout the store.
- Worked closely with the Store Manager and other ASMs to improve overall store profitability, solve problems and train and develop Associates.
- Responsible for all aspects of performance management.
- Utilized strong planning, problem solving, and leadership skills to be successful.
Specialty Sales Assistant Store Manager
The Home Depot Inc
09.2016 - 01.2020
- Responsible for driving Excellent Customer Service throughout store, ensuring customer concerns are solved effectively and promptly.
- Supported associates by teaching/coaching selling behaviors, resolved customer issues and concerns related to special order and installed sales, and supported service needs for both installed sales/special orders and product sales.
- Customer Experience - Supervised Associates in the selling effort and establish a selling culture. Drive customer service and associate engagement through the store.
- Responsible for adherence to all sales key standards and processes.
- Responsible for performance management of all store associates.
- Recruited, interviewed and recommended qualified candidates to Store Manager. Motivated, coached, trained, and developed associates.
- Responsible for driving safety standards and compliance throughout the store.
- Worked with the Store Manager and other ASMs to improve overall store profitability.
- Leveraged strong planning, problem solving and leadership skills.
Specialty Sales Assistant Store Manager
The Home Depot Inc
10.2014 - 09.2016
- Responsible for driving Excellent Customer Service throughout store, ensuring customer concerns are solved effectively and promptly.
- Supported associates by teaching/coaching selling behaviors, resolved customer issues and concerns related to special order and installed sales, and supported service needs for both installed sales/special orders and product sales.
- Customer Experience - Supervised Associates in the selling effort and establish a selling culture. Drive customer service and associate engagement through the store.
- Responsible for adherence to all sales key standards and processes.
- Responsible for performance management of all store associates.
- Recruited, interviewed and recommended qualified candidates to Store Manager. Motivated, coached, trained, and developed associates.
- Responsible for driving safety standards and compliance throughout the store.
- Worked with the Store Manager and other ASMs to improve overall store profitability.
- Leveraged strong planning, problem solving and leadership skills.
Merchandising Assistant Store Manager
The Home Depot Inc
01.2014 - 10.2014
- Responsible for driving Excellent Customer Service throughout store, ensuring customer concerns are solved effectively and promptly.
- Worked with key partners to plan merchandise placement, signing and support stock integrity through inventory management.
- Supported associates by teaching/coaching selling behaviors, resolved customer issues and concerns, and supported service needs for both installed sales/special orders and in-stock product sales.
- Customer Experience - Supervised Associates in the selling effort and establish a selling culture. Drive customer service and associate engagement through the store.
- Recruited, interviewed and recommended qualified candidates to Store Manager. Motivated, coached, trained, and developed associates.
- Responsible for performance management of all store associates.
- Responsible for driving safety standards and compliance throughout the store.
- Worked with the Store Manager and other ASMs to improve overall store profitability.
- Leveraged strong planning, problem solving and leadership skills.
Night Operations Assistant Store Manager
The Home Depot Inc
03.2013 - 01.2014
- Supervised all aspects of store back-end operations, including Receiving and Freight Team activities to drive optimum productivity.
- Worked to ensure store was "Grand Opening ready" prior to opening for business.
- Responsible for driving Excellent Customer Service Ensuring quality service to internal and external customers. Resolving customer concerns effectively and promptly.
- Played a crucial role in driving safety standards and compliance throughout the store.
- Worked closely with the Store Manager and other ASMs to improve overall store profitability, solve problems and train and develop Associates.
- Responsible for all aspects of performance management.
- Utilized strong planning, problem solving, and leadership skills to be successful.
Specialty Sales Assistant Store Manager
The Home Depot Inc
06.2011 - 03.2013
- Responsible for driving Excellent Customer Service throughout store, ensuring customer concerns are solved effectively and promptly.
- Supported associates by teaching/coaching selling behaviors, resolved customer issues and concerns related to special order and installed sales, and supported service needs for both installed sales/special orders and product sales.
- Customer Experience - Supervised Associates in the selling effort and establish a selling culture. Drive customer service and associate engagement through the store.
- Responsible for adherence to all sales key standards and processes.
- Recruited, interviewed and recommended qualified candidates to Store Manager. Motivated, coached, trained, and developed associates.
- Responsible for driving safety standards and compliance throughout the store.
- Responsible for performance management of all store associates.
- Worked with the Store Manager and other ASMs to improve overall store profitability.
- Leveraged strong planning, problem solving and leadership skills.
Specialty Sales Assistant Store Manager
The Home Depot Inc
09.2008 - 06.2011
- Responsible for driving Excellent Customer Service throughout store, ensuring customer concerns are solved effectively and promptly.
- Supported associates by teaching/coaching selling behaviors, resolved customer issues and concerns related to special order and installed sales, and supported service needs for both installed sales/special orders and product sales.
- Customer Experience - Supervised Associates in the selling effort and establish a selling culture. Drive customer service and associate engagement through the store.
- Responsible for adherence to all sales key standards and processes.
- Recruited, interviewed and recommended qualified candidates to Store Manager. Motivated, coached, trained, and developed associates.
- Responsible for driving safety standards and compliance throughout the store.
- Responsible for performance management of all store associates.
- Worked with the Store Manager and other ASMs to improve overall store profitability.
- Leveraged strong planning, problem solving and leadership skills.
Merchandising Assistant Store Manager
The Home Depot Inc
02.2008 - 09.2008
- Responsible for driving Excellent Customer Service throughout store, ensuring customer concerns are solved effectively and promptly.
- Worked with key partners to plan merchandise placement, signing and support stock integrity through inventory management.
- Supported associates by teaching/coaching selling behaviors, resolved customer issues and concerns, and supported service needs for both installed sales/special orders and in-stock product sales.
- Customer Experience - Supervised Associates in the selling effort and establish a selling culture. Drive customer service and associate engagement through the store.
- Recruited, interviewed and recommended qualified candidates to Store Manager. Motivated, coached, trained, and developed associates.
- Responsible for performance management of all store associates.
- Responsible for driving safety standards and compliance throughout the store.
- Worked with the Store Manager and other ASMs to improve overall store profitability.
- Leveraged strong planning, problem solving and leadership skills.
Operations Assistant Store Manager
The Home Depot Inc
06.2007 - 02.2008
- Oversaw the smooth operation of key areas, including the Customer Service Desk, Front End, Receiving, Tool Rental, Order Fulfillment, Lot Loaders, and the Back Office.
- Responsible for driving Excellent Customer Service Ensuring quality service to internal and external customers. Resolving customer concerns effectively and promptly.
- Developed and implemented strategies to boost sales and profitability, created actionable game plans for departmental success.
- Played a crucial role in driving safety standards and compliance throughout the store.
- Worked closely with the Store Manager and other ASMs to improve overall store profitability, solve problems and train and develop Associates.
- Responsible for all aspects of performance management.
- Utilized strong planning, problem solving, and leadership skills to be successful.
Night Operations Assistant Store Manager
The Home Depot Inc
06.2006 - 06.2007
- Supervised all aspects of store back-end operations, including Receiving and Freight Team activities to drive optimum productivity.
- Worked to ensure store was "Grand Opening ready" prior to opening for business.
- Responsible for driving Excellent Customer Service Ensuring quality service to internal and external customers. Resolving customer concerns effectively and promptly.
- Played a crucial role in driving safety standards and compliance throughout the store.
- Worked closely with the Store Manager and other ASMs to improve overall store profitability, solve problems and train and develop Associates.
- Responsible for all aspects of performance management.
- Utilized strong planning, problem solving, and leadership skills to be successful.
Department Supervisor / Key Carrier
The Home Depot Inc
09.2004 - 06.2006
- Oversaw various departments, including Electrical/Lighting, Hardware, and Garden.
- Responsible for all aspects of department, including in-stock conditions, safety, productivity, and customer service levels.
- Responsible for leading, training, coaching and developing associates in each department to ensure customers receive excellent service.
- Completed and delivered associate reviews and performance management.
- Covered daily manager-on-duty activities as a key-carrier, including opening/closing the store.
Department Supervisor / Key Carrier
The Home Depot Inc
03.2003 - 09.2004
- Oversaw various departments, including Electrical/Lighting, Receiving, and overnight Freight.
- Responsible for all aspects of department, including in-stock conditions, safety, productivity, and customer service levels.
- Responsible for leading, training, coaching and developing associates in each department to ensure customers receive excellent service.
- Completed and delivered associate reviews and performance management.
- Covered daily manager-on-duty activities as a key-carrier, including opening/closing the store.
Freight Team Associate
The Home Depot Inc
09.2001 - 03.2003
- Ensured the store was stocked and ready for business each day.
- Loaded and unloaded trucks, and moved product from the receiving area throughout the store.
- Operated a variety of lift equipment, including Forklift, Reach truck, Order Picker, Slip/Pacer Machine, and Electric Pallet Jack.
- Conducted all activities in adherence with company safety SOP.
- Worked to ensure store was grand-opening ready prior to start of business.
Education
High School Diploma -
Milford High School
Milford, MI 05.2001 -
Skills
- Delivers Results
- Excels in Customer Service
- Safety Orientation
- Planning / Organization
- Business Acumen
- Inspires Achievement
Certification
Licensed Electrician (Journeyman)
Timeline
Night Operations Assistant Store Manager
The Home Depot Inc
06.2024 - 05.2025
Night Operations Assistant Store Manager
The Home Depot Inc
01.2020 - 06.2024
Specialty Sales Assistant Store Manager
The Home Depot Inc
09.2016 - 01.2020
Specialty Sales Assistant Store Manager
The Home Depot Inc
10.2014 - 09.2016
Merchandising Assistant Store Manager
The Home Depot Inc
01.2014 - 10.2014
Night Operations Assistant Store Manager
The Home Depot Inc
03.2013 - 01.2014
Specialty Sales Assistant Store Manager
The Home Depot Inc
06.2011 - 03.2013
Specialty Sales Assistant Store Manager
The Home Depot Inc
09.2008 - 06.2011
Merchandising Assistant Store Manager
The Home Depot Inc
02.2008 - 09.2008
Operations Assistant Store Manager
The Home Depot Inc
06.2007 - 02.2008
Night Operations Assistant Store Manager
The Home Depot Inc
06.2006 - 06.2007
Department Supervisor / Key Carrier
The Home Depot Inc
09.2004 - 06.2006
Department Supervisor / Key Carrier
The Home Depot Inc
03.2003 - 09.2004
Freight Team Associate
The Home Depot Inc
09.2001 - 03.2003
High School Diploma -
Milford High School
05.2001 -
Licensed Electrician (Journeyman)
09-2000
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