Daniel Saravia
Customer Service-Sales
Summerville,SC
Summary
Energetic Sporting Goods Sales Associate offering 10+ years of expertise in fast-paced retail environments. Knowledgeable in fitness apparel and equipment. Strong sales skills , personable demeanor and history of reliability. Productive professional known for driving sales opportunities through tried and true marketing techniques. Pursuing a Sporting Goods Sales Associate position in the retail industry. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
10
10
years of professional experience
2
2
years of post-secondary education
8
8
Certificates
2
2
Languages
Work History
Athlete Sales Associate
Nike
North Charleston, SC
03.2022 - Current
- Possessed superior product knowledge to direct and upsell sporting items to meet sporting enthusiasts' needs.
- Followed company standards for merchandise presentation and planograms of best apparel and equipment brands in sporting goods.
- Interacted with customers to provide information on different features regarding apparel and sports equipment.
- Performed recovery of sporting goods items and returned to specified department areas.
- Achieved personal and store sales goals by applying sound customer service and sales protocol.
- Communicated merchandise needs, pricing concerns and operations problems to management for problem resolution.
Front Desk Associate
The Regatta Inn
Charleston, SC
05.2020 - 04.2022
- Ensure that all the check in procedures, safety measures are being followed and to adhere by all the related work rules
- Attend the special requests made by the potential clients and reserve or block the room as per their instructions
- Graciously handling any concerns or complaints of guests while providing immediate responses and solutions.
- Light cooking and cleaning maintaining a great and friendly ambiance for guests to enjoy during breakfast and happy hour times as well as all times between
- Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests’ needs
- Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
Intake Specialist
George Sink, P.A. Injury Lawyers
North Charleston, SC
09.2018 - 12.2020
- Perform screening to assess potential client eligibility
- Handle up to 60 calls per day, resulting in more than 20 applications for service needs
- Actively probe members to ensure that an efficient screening was conducted
- Maintain a follow up of potential eligible members to assure assistance was given
- Responsible for examining complex request for assistance from callers, resulting in extensive critical and creative thinking
- Maintain rapport with all members involved
- Meet daily quotas for potential client screenings
- Met and consulted with team members to effectively meet the client's needs.
Assistant Manager
Uptown Cheapskate
North Charleston, SC
10.2017 - 07.2019
- Interact with customers to identify purchasing needs and direct them to appropriate sections; recommend additional products or cost-effective alternatives to enhance service and satisfaction
- Facilitate inventory and stock management; conduct routine cycle counts and inventory audits to assist department manager and store replenish inventories while minimizing excess
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Maintain and organize store displays to enhance product visibility and expedite product location activities
- Provide training to new employees to uphold company policies and sustain customer satisfaction
Floor Manager and Key Holder
Lloyds Soccer
Mount Pleasant, SC
01.2015 - 12.2017
- Facilitate inventory and stock management; conduct routine cycle counts and inventory audits to assist department manager and store replenish inventories while minimizing excess
- Created employee schedules to align coverage with forecasted demands.
- Multiplied earnings through sales goal achievement, customer service improvements and commitment to team objectives.
- Maintain and organize store displays to enhance product visibility and expedite product location activities
- Provide training to new employees to uphold company policies and sustain customer satisfaction.
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
Education
GED -
Fort Dorchester High School
North Charleston, SC 08.2007 - 08.2009
Skills
Customer engagement
Certification
Retail Management (10+ years)
Timeline
Athlete Sales Associate
Nike
03.2022 - Current
Front Desk Associate
The Regatta Inn
05.2020 - 04.2022
Intake Specialist
George Sink, P.A. Injury Lawyers
09.2018 - 12.2020
Assistant Manager
Uptown Cheapskate
10.2017 - 07.2019
Floor Manager and Key Holder
Lloyds Soccer
01.2015 - 12.2017
GED -
Fort Dorchester High School
08.2007 - 08.2009
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