Daniel Sauvage
Harvey,LA
Summary
Driven Branch Manager with expertise in operational management, budget development, and team building. Proven ability to enhance service delivery and customer satisfaction while analyzing and improving operational processes.
Overview
26
26
years of professional experience
Work History
Branch Manager
AmSpec LLC
Belle Chasse, Louisiana
07.2019 - 10.2025
- Managed daily branch operations to ensure efficient service delivery.
- Supervised staff, providing guidance and support to enhance performance.
- Implemented safety protocols and compliance measures for branch activities.
- Coordinated training programs to develop team skills and knowledge.
- Facilitated customer interactions to address inquiries and resolve issues.
- Analyzed operational processes to identify areas for improvement.
- Developed branch budgets and monitored financial performance regularly.
- Managed staff scheduling, hiring and training processes.
- Conducted regular performance reviews for all employees in the branch.
- Managed and inspired team members to perform to full potential, driving branch profitability.
- Monitored financial performance of the branch on a monthly basis.
- Provided guidance and support to team members regarding problem resolution and customer service issues.
- Resolved escalated customer complaints in a timely manner.
- Assigned duties to employees and examined work for accuracy, neatness and timeliness.
- Developed strategies to increase customer satisfaction and loyalty.
- Disciplined employees to encourage compliance with company policies and procedures.
- Established strong working relationships with external partners such as vendors and suppliers.
- Performed regular audits of financial records in order to ensure accuracy.
- Assisted other branches when needed during peak periods or special projects.
- Analyzed data to identify trends related to products, services, customers and markets served by the branch.
- Provided feedback on employee performance evaluations conducted by supervisors.
- Completed month-end and year-end closings, kept records audit-ready and monitored timely recording of accounting transactions.
Operations Manager
Intertek Testing Services
Harvey, Louisiana
08.1999 - 06.2019
- Oversaw daily operations to ensure compliance with industry standards and regulations.
- Managed cross-functional teams to streamline testing procedures and improve efficiency.
- Coordinated training programs for staff on safety protocols and quality assurance practices.
- Fostered communication between departments to enhance collaboration and project outcomes.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction remains at optimal levels.
- Directed operations staff by providing guidance, training, and support in order to meet company objectives.
- Coordinated with other departments including sales, marketing, finance, human resources. to ensure efficient operations.
- Implemented policies and standard operating procedures and managed quality, customer service and logistics.
- Collaborated with management team on long-term strategic planning initiatives for the organization.
- Responded to information requests from superiors, providing specific documentation.
- Improved morale and management communication by creating employee recognition and rewards practices.
- Collaborated with team leaders on quality audits.
- Connected with clients and developed strategies to achieve sales and customer service goals.
- Developed key performance indicators to measure effectiveness of operational processes.
- Improved productivity initiatives, managing budgets and accounts, coordinating itinerary and scheduling appointments.
Education
High School Diploma -
WEST Jefferson High School
Harvey05-1987
Skills
- Operational management
- Budget development
- Compliance implementation
- Data analysis
- Customer relationship management
- Staff supervision
- Performance evaluation
- Problem resolution
- Team building
- Effective communication
- Time management
- Relationship building
- Excellent work ethic
- Federal regulations
- Security and safety protocols
- Coaching and mentoring
- Approachable
- Client relationship management
- Attention to detail
- Safety protocol
Timeline
Branch Manager
AmSpec LLC
07.2019 - 10.2025
Operations Manager
Intertek Testing Services
08.1999 - 06.2019
High School Diploma -
WEST Jefferson High School