Daniel Savic
Rock Hill,SC
Summary
Highly motivated individual with a passion for delivering excellent customer service and a desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with skilled in working under pressure, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
8
8
years of professional experience
Work History
Warehouse Associate/Customer Relations
MSI
NC
03.2024 - Current
- Responsible for fulfilling the logistics behind receiving, processing and storing inventory according to purchase orders and warehouse policy utilizing Salesforce software
- Processing, packaging and shipping orders accurately, ensuring timely delivery and loss prevention
- Organizing stocks and maintaining inventory
- Inspecting products for defects and damages
- Machine maintenance
- Providing excellent customer service answering customer inquiries and handling concerns
Remote Customer Service Manager
Milan Construction
NYC, NY
01.2022 - 03.2024
- Responded to phone and online customer service requests, coordinated appointments, and provided exceptional customer service to ensure customer satisfaction
- Priced out and prepared job proposals
- Placed orders for materials and maintained a log of materials and tools necessary to complete each job
- Maintained inventory of supplies
- Prepared invoices and assisted customers with making payments or establishing payment plans to bring accounts current
- Ensured prompt resolution of customers' inquiries via phone, email or chat support channels
- Provided outstanding service to new and long-standing customers by attending closely to concerns and resolving product and consumer complaints
- Reviewed customer feedback and complaints to identify areas of improvement in customer service processes
BROOKLYN NYC MANAGEMENT
NYC
01.2021 - 01.2022
- Company Overview: Property Developers
- Transportation of housing fixtures and appliances to building undergoing construction
- Reviewing orders before and after delivery to ensure completeness and accuracy
- Collecting payments and informing customers about new products and services
- Following route and time schedules and abiding by transportation laws
- Using an electronic device provided by the company to complete logs and reports and track proof of delivery
- Assisting with loading and unloaded items from vehicles to job sites
- Assisting in resolving customer complaints and maintaining a safe driving record
GC Materials Delivery Driver
LEGACY BUILDERS
Manhattan, NY
01.2021 - 12.2021
- Deliver a wide variety of items to various addresses, following routes and time schedules as per lead-times
- Load, unload, prepare, inspect and operate delivery vehicle
- Collect payments and resolve clients' complaints
- Follow DOT regulations and safety standards
Route Delivery Driver
FEDEX
Queens, NY
01.2020 - 12.2020
- Inspect and Operate company vehicle, providing courteous and efficient delivery and pick up of packages, following best safety practices, both on the road and while loading and unloading cargo
- Check shipments for conformance to FedEx features of service and verify accuracy of inventory and shipping information
- Manage package intake, sorting, organizing and delivery within required timelines
- Retrieve items and collect signatures, providing excellent customer service
- Maintain cleanliness of vehicle
- Ability to lift and carry heavy boxes
Car Salesperson
HILLSIDE HONDA
Queens, NY
01.2019 - 12.2019
- Leveraged product knowledge, customer service, and negotiation expertise to convert showroom visitors into customers by understanding their needs and interests and matching them to the most appropriate car
- Interacted with potential customers and provided detailed information on characteristics, capabilities and features of all car models, addressing any questions or concerns they had
- Demonstrated vehicle features and facilitated test drives
- Assisted customers with completing the relevant paperwork required for a successful sale to be processed
- Strived to meet sales targets by driving vehicle sales, maintenance plans, and warranties
- Provided excellent customer service throughout the sales process
- Built strong customer relationships and built a rapport with potential customers to improve the possibility of a sale in the future
- Maintained a customer database and communicated with them
- Assisted with the set-up of showroom and promotional displays
Delivery Driver
MAN WITH A VAN
Queens, NY
01.2018 - 01.2019
- Transport and deliver new products to clients in a safe and timely manner, meeting delivery deadlines
- Pre-inspect truck loads for accuracy and load/unload cargo up to 60 pounds with 16-18 ft
- Box trucks around NYC
- Follow planned routes, timetables and local traffic rules to guarantee a safe and efficient delivery
- Communicated with dispatchers, drivers and other team members to deliver goods as instructed
- Check orders for accuracy, track shipments and deliveries and obtain signatures when required
- Compile delivery-related paperwork and reports
- Assure customer satisfaction by maintaining a polite and professional demeanor
Commercial vehicle transporter
TP AUTO SOLUTIONS
Queens, NY
01.2017 - 01.2018
- Transported and loaded up commercial vans, long hauling 'over the road' vehicle deliveries
- Cross country transportation of commercial vans/buses from Florida to NYC
- Drove thousands of miles often between states or cross country to retrieve vehicles
Education
Some College (No Degree) - Liberal Arts, Business
BOROUGH OF MANHATTAN COMMUNITY COLLEGE
Skills
- Excellent communication and effective organizational abilities
- Client relations expertise
- Strong interpersonal and problem-solving abilities
- Dependable team member
- Trustworthy professional
- Resilient in high-stress environments
- Reliability in following assigned timelines
- Safety protocols
- Transportation laws
- Effective time management
- Heavy item handling
- Mathematic problem solving skills for calculating distance and cost
References
Furnished upon request
Languages
- English
- Serbian
References
References available upon request.
Timeline
Warehouse Associate/Customer Relations
MSI
03.2024 - Current
Remote Customer Service Manager
Milan Construction
01.2022 - 03.2024
BROOKLYN NYC MANAGEMENT
01.2021 - 01.2022
GC Materials Delivery Driver
LEGACY BUILDERS
01.2021 - 12.2021
Route Delivery Driver
FEDEX
01.2020 - 12.2020
Car Salesperson
HILLSIDE HONDA
01.2019 - 12.2019
Delivery Driver
MAN WITH A VAN
01.2018 - 01.2019
Commercial vehicle transporter
TP AUTO SOLUTIONS
01.2017 - 01.2018
Some College (No Degree) - Liberal Arts, Business
BOROUGH OF MANHATTAN COMMUNITY COLLEGE
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