- Motorcycles
- Wine Tasting
- Camping
- Home Brewing
- Coffee roasting
- Hiking
- Food Tourism
- Cooking
- DIY and Home Improvement
Daniel Sawyer
Aurora
Summary
Dynamic Network Engineer with Comcast, skilled in VoIP solutions and network troubleshooting. Known for improving customer satisfaction by resolving complex technical issues and streamlining processes. Strong expertise in IP addressing and subnetting, coupled with exceptional problem-solving abilities.
Overview
16
16
years of professional experience
3
3
Certification
Work History
Network Engineer
Comcast
09.2020 - Current
- Collaborated with cross-functional teams to integrate voice services into existing IT infrastructure.
- Led initiatives to upgrade legacy systems, improving system reliability and user satisfaction.
- Conducted comprehensive testing to validate the functionality and stability of new VoIP deployments before live implementation.
- Collaborated with cross-functional teams to ensure seamless integration of VoIP technologies into existing networks.
- Streamlined processes by creating detailed documentation for VoIP system configuration, maintenance, and troubleshooting procedures.
- Improved customer satisfaction with effective troubleshooting and resolution of VoIP issues.
- Strengthened client relationships by delivering prompt technical assistance for complex issues related to VoIP applications.
- Troubleshot complex multi-vendor network service provider issues.
Day of Job Technician
Comcast
02.2018 - 09.2020
- Diagnosed and resolved technical issues for commercial services, enhancing customer satisfaction.
- Performed troubleshooting and diagnosis on malfunctioning equipment.
- Increased customer satisfaction with prompt and knowledgeable support for various technical issues.
- Collaborated with cross-functional teams to streamline service delivery processes, improving operational efficiency.
Communications Technician
Comcast
07.2015 - 02.2018
- Installed and maintained telecommunications equipment to ensure optimal network performance.
- Troubleshot technical issues, providing efficient resolutions to enhance customer satisfaction.
- Collaborated with cross-functional teams to streamline installation processes and improve service delivery.
- Conducted routine inspections of systems and equipment, identifying areas for improvement and preventative maintenance.
- Tested equipment and circuits using various tools such as standard hand tools and network diagnostic tools.
- Followed standards and procedures to maintain safe work environment.
- Conducted site surveys to assess the feasibility of proposed communication installations, saving time and resources during project planning stages.
- Provided training to clients on the proper use and maintenance of their communication systems, improving overall user experience.
- Repaired cut cable of various sizes and worked with color-coded wires and cables.
- Contributed to a positive work environment by sharing expertise with junior technicians, fostering teamwork and professional development within the department.
- Ensured regulatory compliance by adhering to industry standards when installing or repairing communication equipment.
Communications Technician
Comcast
05.2011 - 07.2015
- Increased system reliability through routine maintenance of communication equipment and infrastructure.
- Expedited problem resolution through thorough diagnostics and root cause analysis techniques applied to various communication issues.
- Championed a proactive approach towards identifying potential risks associated with communication systems, implementing preventative measures to mitigate disruptions.
- Reduced downtime by promptly addressing and resolving technical issues related to communication systems.
- Employed hoists, drills, precision measuring instruments, and electronic testing devices.
- Collaborated with other technicians to troubleshoot and resolve technical issues.
- Responded to service requests during and after business hours.
- Planned layouts and ran cable into buildings and through walls, attics, and crawl spaces.
- Installed wiring, cabling and networking hardware on customer premises.
- Troubleshot technical issues, providing efficient resolutions to enhance customer satisfaction.
- Tested equipment and circuits using various tools such as standard hand tools and network diagnostic tools.
- Conducted site surveys to assess the feasibility of proposed communication installations, saving time and resources during project planning stages.
- Repaired cut cable of various sizes and worked with color-coded wires and cables.
- Contributed to a positive work environment by sharing expertise with junior technicians, fostering teamwork and professional development within the department.
- Ensured regulatory compliance by adhering to industry standards when installing or repairing communication equipment.
Owner/Operator
U Bru Home Brewing & Wine Making Supplies
09.2009 - 05.2011
- Managed daily operations to ensure smooth workflow and customer satisfaction.
- Developed and implemented efficient processes to enhance service delivery and reduce wait times.
- Trained and mentored staff on best practices for customer engagement and product knowledge.
- Oversaw inventory management, ensuring optimal stock levels and timely ordering of supplies.
- Analyzed sales data to inform strategic decisions and improve operational efficiency.
- Fostered strong relationships with vendors to negotiate favorable terms and maintain quality standards.
- Implemented marketing strategies that increased brand visibility and attracted new customers.
- Managed day-to-day business operations.
- Provided exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business.
- Increased customer satisfaction by providing high-quality services and timely communication.
- Consulted with customers to assess needs and propose optimal solutions.
- Established strong relationships with suppliers, ensuring consistent delivery of goods and services at competitive prices.
- Developed and implemented successful marketing strategies, resulting in increased brand awareness and customer base.
- Developed business plan, processes and procedures to provide superior [Product or Service] to customers.
- Kept all building areas and equipment functional and well-organized to promote business performance.
- Evaluated company performance against objectives, adjusting strategies as needed to achieve desired results.
- Negotiated contracts with vendors to secure favorable terms for the business.
- Implemented effective financial management practices, improving cash flow and profitability.
- Overseeing inventory management, reducing waste and maintaining adequate stock levels to meet demand.
Education
GED -
San Juan College
Farmington, NMNo Degree - Network Engineering
Western Governors University
Salt Lake City, UTSkills
- Network configuration
- LAN switching technologies
- Layer-2/3 protocols
- IP addressing and subnetting
- Network Troubleshooting Abilities
- IP address management
- Technical troubleshooting
- 8021x experience
- Voice over IP solutions
- Subnetting expertise
Accomplishments
Instrumental in the successful onboarding of a large enterprise customer. I was able to make suggestions for process improvement that were later implemented into best practices My contributions were essential in bringing the customer on line and mitigating uncertainty among their management staff, leading to enhanced efficiency at time of install.
Certification
- Ciena Carrier Ethernet Certification - Associate (CE-A) - Ciena Corporation
- CompTIA A+ - The Computing Technology Industry Association (CompTIA)
- LPI Linux Essentials - Linux Professional Institute
Interests
Timeline
Network Engineer
Comcast
09.2020 - Current
Day of Job Technician
Comcast
02.2018 - 09.2020
Communications Technician
Comcast
07.2015 - 02.2018
Communications Technician
Comcast
05.2011 - 07.2015
Owner/Operator
U Bru Home Brewing & Wine Making Supplies
09.2009 - 05.2011
GED -
San Juan College
No Degree - Network Engineering
Western Governors University
Awards
- Excel Summit 2020 and 2023