Daniel Sayson
Chantilly,VA
Summary
Data Center Operations Engineer with experience supporting hyperscale production infrastructure in Northern Virginia, the world’s largest data center region. Proven track record in hardware break/fix operations, network troubleshooting, and large-scale infrastructure projects. Promoted to Tier II for leadership, operational performance improvements, and cross-team collaboration with network engineering and infrastructure teams. Recognized for mentoring new technicians, leading onboarding programs, and contributing to operational reliability in high-availability data center environments.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Data Center Operations Engineer – Tier II
Bytedance
Sterling, Virginia
05.2024 - Current
- Promoted to Tier II Data Center Operations Engineer supporting hyperscale infrastructure across multiple production data center environments.
- Troubleshoot and resolve network and hardware issues impacting production servers, collaborating closely with network engineering, systems engineering, and infrastructure teams.
- Lead operational meetings and contribute to team performance improvements and operational efficiency initiatives within the data center operations group.
- Provide technical leadership and mentorship to Tier I technicians during troubleshooting, break/fix procedures, and infrastructure maintenance activities.
- Support large-scale infrastructure lifecycle projects, including server decommissioning, hardware upgrades, and storage replacement across multiple facilities.
- Participate in incident response and root cause investigations related to infrastructure, networking, and hardware reliability issues.
Technical Consultant /Data Center Operations Technician
Bytedance
Ashburn, Virginia
03.2023 - 05.2024
- Hired as a technical consultant to support data center operations and infrastructure teams within a hyperscale production environment.
- Acted as the primary onboarding point-of-contact for new hires, introducing employees to internal teams and providing site orientation across multiple facilities.
- Provided hands-on training to new technicians during break/fix operations including hardware replacement, troubleshooting methodologies, and proper use of internal operational tools and ticketing platforms.
- Performed server break/fix operations, diagnosing and replacing faulty hardware components including NVMe storage devices, server components, and other critical infrastructure hardware.
- Collaborated with cross-functional teams including network engineering, infrastructure engineering, and project management to support ongoing data center initiatives.
Education
Bachelor of Science - Network Operations & Security
Western Governors University
Salt Lake City, UT03-2026
Skills
Infrastructure
- Hyperscale Data Center Operations
- Server Break/Fix
- GPU Hardware Diagnostics
- Power Distribution Redundancy
Networking
- Data Center Network Troubleshooting
- Switch Infrastructure Support
- Cross-team network incident response
Operations
- Infrastructure Decommissioning
- Asset Inventory Management
- Incident Response
- Root Cause Analysis
Security
- Physical Infrastructure Security
- Electronic Key Management Systems (Traka)
- Secure USB Handling Compliance
Certification
AWS Cloud Practitioner
Affiliations
Grades 3&6, DC Tutoring & Mentoring Initiative - Washington, DC (2025-2026)
Timeline
Data Center Operations Engineer – Tier II
Bytedance
05.2024 - Current
Technical Consultant /Data Center Operations Technician
Bytedance
03.2023 - 05.2024
Bachelor of Science - Network Operations & Security
Western Governors University