Daniel Scanlon
Cleveland,TN
Summary
Natural leader experienced in driving great team successes by coaching and motivating team members to increase financial profitability, operational efficiency and customer satisfaction. Record of performance in meeting organizational objectives. Excellent interpersonal skills, to work well with others, in both supervisory and support staff roles. Goal-oriented Account Manager takes initiative and build cordial relationships with customers. Analyzes sales figures, creates and implements market-specific pricing and promotional programs and develops and manages key customer relationships. Strong problem-solving, negotiation and customer service skills.
Overview
10
10
years of professional experience
Work History
Customer Account Manager
U.S. Xpress
10.2020 - Current
- Collaborated with cross-functional teams to develop strategic plans for improving overall customer experience.
- Built client relationships by responding to inquiries, identifying and assessing clients' needs, resolving problems, and following up with potential and existing clients.
- Handled complaints, provided appropriate solutions, and alternatives within appropriate timeframes and followed up to achieve resolution.
- Evaluated customers' potential needs to make appropriate recommendations.
- Supervised daily operations and sales functions to maximize revenue, customer satisfaction, and employee productivity.
- Maintained client files with sales contracts, records of client interactions, client notes, and other information.
- Scheduled and attended meetings with clients and prospective clients as requested.
- Established performance and service goals and held associates accountable for individual performance.
- Performed duties and provided service in accordance with established operating procedures and company policies.
- Developed new employees and on-going performance assessment of current employees.
- Tracked and maintained orders to guarantee prompt and successful delivery of merchandise to customers.
General Manager
Zaxbys
01.2014 - 04.2020
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Formulated policies and procedures to streamline operations.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Developed and maintained relationships with customers and suppliers through account development.
- Implemented effective cost-saving measures to reduce overhead expenses without compromising quality or service.
- Managed budget implementations, employee evaluations, and contract details.
- Increased overall company efficiency by streamlining operations and implementing innovative managerial strategies.
Education
Associate of Arts - Business Administration
Chattanooga State Community College
Chattanooga, TN12.2022
Skills
- Client Relationship Building
- Performance Tracking
- Revenue Generation
- Sales tactics
- CRM proficiency
- Account Servicing
- Contract Negotiation
- Stock management
- Friendly, Positive Attitude
- Teamwork and Collaboration
- Customer Service
- Problem-Solving
- Time Management
- Attention to Detail
- Flexible and Adaptable
- Dependable and Responsible
- Multitasking
- Excellent Communication
- Critical Thinking
- Computer Skills
- Organizational Skills
- Calm Under Pressure
- Active Listening
- Organization and Time Management
- Decision-Making
- Problem Resolution
- Verbal Communication
Timeline
Customer Account Manager
U.S. Xpress
10.2020 - Current
General Manager
Zaxbys
01.2014 - 04.2020
Associate of Arts - Business Administration
Chattanooga State Community College
Similar Profiles
TIMOTHY NICHOLSTIMOTHY NICHOLS
Truck Driver at U.S. XpressTruck Driver at U.S. Xpress
Fury MaestriFury Maestri
Truck Driver at U.S. XpressTruck Driver at U.S. Xpress
Michael Thomas IIMichael Thomas II
Driver Development Specialist at U.S. XpressDriver Development Specialist at U.S. Xpress
Alida WilsonAlida Wilson
Accounts Receivable & Payable Specialist at U.S. XpressAccounts Receivable & Payable Specialist at U.S. Xpress
Kimberly MarklandKimberly Markland
Dusting Divas at Ashley BarhamDusting Divas at Ashley Barham