Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
16
16
years of professional experience
Work History
Estimator
Kendrick Paint and Body
Aiken, SC
09.2023 - Current
Delivered top-notch customer service by answering questions and quickly responding to phone inquiries, resulting in increase in repeat business.
Advised customers of repair plans, discussing payment options to finalize work orders.
Maintained accurate records of all completed estimates and invoices.
Ordered necessary supplies and materials needed for repairs on vehicles.
Prepared detailed reports outlining the estimated labor hours required for repairs.
Documented findings in a written report with photos to be used for insurance claims.
Inspected damaged vehicles to determine extent of structural, body and mechanical damage.
Retail Store Manager
CVS Pharmacy
North Augusta, SOUTH CAROLINA
07.2016 - 09.2023
Supervised daily operations of the retail store, including staff scheduling, inventory management and customer service.
Monitored employee performance and provided feedback on a regular basis.
Coordinated special events such as promotions or seasonal displays.
Performed regular audits to ensure compliance with company standards.
Monitored store performance metrics, including sales, profitability and customer service ratings.
Organized merchandise displays according to seasonal promotions or special events.
Coordinated stock replenishment processes as needed based on sales trends.
Conducted regular meetings with staff members to discuss performance issues or new initiatives.
Resolved customer complaints in a timely manner to maintain positive relationships with customers.
Ensured compliance with all applicable laws, regulations, safety standards, and company policies.
Hired and trained positive, enthusiastic employees to boost talents of retail team.
Prevented store losses using awareness and attention to detail to detect gaps for corrective action.
Supervised receiving and stockroom activities to identify opportunities with inventory and prevent shrinkage.
Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
Built and maintained strong working relationships with team members.
Distribution Center Manager
Barron's Wholesale Tire
West Columbia, SOUTH CAROLINA
03.2008 - 04.2016
Monitored inventory levels and initiated replenishment orders when necessary.
Maintained accurate records related to goods received or shipped out from the warehouse.
Collaborated with logistics team to develop efficient transportation routes for timely delivery of products.
Ensured compliance with safety regulations and quality standards in the warehouse.
Scheduled maintenance for all machinery used at the distribution center.
Oversaw loading and unloading activities at dock doors ensuring safe and efficient movement of goods into and out of the facility.
Trained staff on proper operation of equipment, handling of materials, shipping and receiving policies and procedures.
Managed and monitored the daily operations of a distribution center, including staffing, inventory control, shipment scheduling, and product delivery.
Evaluated employee performance regularly and provided feedback on their progress.
Conducted regular audits of physical inventory count against system records to ensure accuracy.
Education
Bachelor of Science - Business Administration
USC Aiken
Aiken
12-1990
Skills
Professional Demeanor
Effective Communication
Time Management
Organizational Skills
Written Communication
Estimate Preparation
Accomplishments
Received CVS Paragon award for manager of the year for district four times
Multiple honors for CVS district low shrink rate, maintaining store operations within budget
Affiliations
Board member South Carolina USBC
Vice president Aiken County USBC
Past president Aiken County USBC
References
References available upon request.
Timeline
Estimator
Kendrick Paint and Body
09.2023 - Current
Retail Store Manager
CVS Pharmacy
07.2016 - 09.2023
Distribution Center Manager
Barron's Wholesale Tire
03.2008 - 04.2016
Bachelor of Science - Business Administration
USC Aiken
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