Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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DANIEL SCOTT

Thornton

Summary

Results-oriented infantryman with 3 years of team leadership experience in high-stakes environments. Proficient in tactical operations, strategic planning, and fostering team collaboration for mission accomplishment. Known for reliability and adaptability, with expertise in weapons handling, physical fitness, and situational awareness. Automotive professional with 4+ years of expertise in team leadership and inventory management, excelling in customer service and automotive diagnostics. Notable achievements include boosting customer satisfaction by 20% through effective issue resolution and achieving 98% stock accuracy while managing $50K in inventory, reducing shortages by 20%. Eager to leverage skills in a Technician position at Matt Bowers Chrysler Dodge Jeep Ram to contribute to the delivery of exceptional automotive service.

Overview

6
6
years of professional experience

Work History

Auto Parts Manager

AutoZone
03.2024 - 09.2024
  • Led a team of 4 in daily operations, improving productivity and efficiency
  • Resolved 30 after-hours customer issues, improving customer satisfaction scores
  • Managed $50K in inventory with 98% stock accuracy, reducing shortages by 20%
  • Assisted customers with diagnostics, improving part lookup speed and accuracy by 25%
  • Coordinated 100 orders weekly to dealerships, driving repeat business
  • Managed a small team, promoting efficiency and teamwork
  • Direct involvement in assisting customers with after-hours repairs and troubleshooting
  • Oversaw inventory control and ensured accurate stock levels for effective store operations

Infantryman / Weapons Systems Specialist

U.S. Army
06.2020 - 08.2023
  • Promoted to Sergeant within 18 months, overseeing 4 soldiers, maintaining a 100% readiness rate
  • Maintained accountability for $1.2M in military equipment, zero losses over 3 years
  • Operated complex military systems and led troubleshooting efforts in high-pressure situations
  • Led teams in executing critical missions under time-sensitive conditions
  • Oversaw soldiers, ensuring mission readiness and operational success
  • Managed high-value assets and solved technical problems in field conditions
  • Worked under pressure to make tactical decisions while leading teams to success

Manager-in-Training

Raising Cane's
03.2019 - 06.2020
  • Team Leadership: Coached a team of 10, improving customer satisfaction ratings by 15%
  • Operational Management: Led daily operations, including sales reconciliation and inventory management for $3K in daily revenue
  • Training & Development: Trained 5 new hires, reducing onboarding time by 25% and boosting team efficiency
  • Customer Relations: Resolved customer complaints, turning 90% of negative reviews into positive feedback
  • Customer Service Excellence: Addressed customer concerns and turned negative feedback into positive outcomes
  • Leadership & Team Management: Supervised and developed a team, improving customer service and sales performance
  • Operational Efficiency: Managed operational processes such as sales reconciliation, inventory, and staffing

Lifeguard

Blue Bayou Waterpark
06.2018 - 09.2018
  • Responded to 10 emergencies, utilizing CPR and basic water rescue techniques
  • Provided exemplary service, answering questions and assisting guests
  • Participated in emergency drills, ensuring quick response times and safety compliance
  • Led safety measures and quick responses during emergencies, maintaining a zero fatality rate
  • Provided exceptional customer service in a high-volume environment
  • Collaborated with a team to ensure safety protocols were followed, preventing accidents

Education

Associate in Automotive Service Management Tech - Automotive Service Management Technology

Lincoln College of Technology
Denver, CO
05-2025

High School Diploma -

Woodlawn Highschool
Baton Rouge, LA
05-2020

Skills

  • Automotive Diagnostics Repair
  • Customer Service Support
  • Inventory Management
  • Team Leadership
  • Training
  • Problem-Solving
  • Critical Thinking
  • Sales Revenue Growth
  • Conflict Resolution
  • Operational Efficiency
  • Safety Compliance
  • Point-of-Sale (POS) Systems
  • Logistics
  • Equipment Management
  • Time Management
  • Adaptability
  • Decision-Making
  • Ordering parts
  • Customer service
  • Improving customer satisfaction
  • Warehouse operations
  • Parts ordering
  • Staff training
  • Returns processing
  • Sales promotion
  • Positive attitude
  • Teamwork
  • Teamwork and collaboration
  • Problem-solving
  • Attention to detail
  • Organizational skills
  • Team leadership

Accomplishments

  • Customer Satisfaction Increase, Boosted customer satisfaction by 20% through effective team management and issue resolution.
  • Inventory Management Excellence, Achieved a 98% stock accuracy, managing a $50K inventory with only 20% shortages.
  • Quick Promotion To Sergeant, Promoted to sergeant in 18 months, maintaining 100% readiness among 4 soldiers.
  • Training Efficiency Boost, Improved onboarding efficiency by 25%, training 5 new hires effectively and promptly.

Timeline

Auto Parts Manager

AutoZone
03.2024 - 09.2024

Infantryman / Weapons Systems Specialist

U.S. Army
06.2020 - 08.2023

Manager-in-Training

Raising Cane's
03.2019 - 06.2020

Lifeguard

Blue Bayou Waterpark
06.2018 - 09.2018

Associate in Automotive Service Management Tech - Automotive Service Management Technology

Lincoln College of Technology

High School Diploma -

Woodlawn Highschool

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