Summary
Overview
Work History
Education
Skills
Timeline
Generic

Daniel S. Dinkins

Greater Los Angeles

Summary

Dynamic professional with extensive experience in account management and customer relationship management at Apria Healthcare. Proven ability in needs assessment and equipment troubleshooting, resulting in increased client satisfaction and operational efficiency. Skilled in developing sales strategies that drive revenue growth and strengthen client partnerships.

Overview

32
32
years of professional experience

Work History

Customer Liason

Apria Healthcare
Rancho Cucamonga
02.2025 - 08.2025

ESSENTIAL DUTIES AND RESPONSIBILITIES

  • Acts as a single point of contact for a specific account or accounts.
  • Responds to customer needs, concerns and complaints in a timely manner.
  • Consults with clients and referral sources on products and necessary equipment.
  • Obtains all documentation to be scanned and batched at the Branch.
  • Manages all follow-up functions with the account, post set-up.
  • Oversees all transactions coming from a specific account(s), including all referral sources.
  • Obtains all required documentation for orders to be entered into the system, service scheduling and billing/payment.
  • Contacts patients to confirm orders and communicates any financial obligations before referral for delivery/service scheduling.
  • Assesses patient’s needs and promotes company products/services at office visits, as appropriate.
  • Proactively resolves issues by anticipating and identifying problems then coordinating the appropriate solution(s).
  • Troubleshoots any issues that may arise with the medical groups and any relevant on-site departments.
  • Assists medical groups and/or other provider groups to understand the products and services available under the contract.
  • Assists in the utilization process as well as transitioning members related to capitation switch outs.
  • Coordinates patient services with physicians and medical groups.
  • Identifies and develops strategic relationships within the institution that will enhance patient care.
  • Participates in the institution’s quality assurance/performance improvement initiatives as requested.
  • Performs timely follow up on initial/renewal authorizations to maintain reimbursement of products/services.
  • Performs follow up on outstanding CMNs, Renewal CMNs, and prescriptions.
  • May instruct patients on basic use of respiratory therapy equipment, durable medical equipment, oxygen equipment, and other equipment/services in accordance with training received and approved by state licensure limitations.
  • Responds to emergency calls and related needs as needed during regular business hours and on an On-Call basis.
  • Effectively works and coordinates timely discharges with Customer Care Center and/or Branch Customer Service Team.
  • Operates a Personally Owned Vehicle (POV) in accordance with the essential job functions.
  • Sets-up and delivers home healthcare products and services.
  • Performs other duties as required.

Territory Sales Manager

REPAIRIFY, INC.
Greater Los Angeles
10.2022 - 06.2023
  • Full-time
  • Remote

Sr. Client Solutions Executive

Cox Automotive Inc.
San Bernardino County
04.2022 - 09.2022
  • Full-time

Senior Account Executive

CARWAVE
San Bernardino
01.2022 - 04.2022
  • Full-time

Assistant Manager

Copart
San Bernardino County
05.2021 - 12.2021
  • Full-time

Account Manager

Copart
Ontario
08.2020 - 05.2021
  • Full-time

Territory Manager

ACV Auctions
San Bernadino
01.2019 - 07.2020
  • ACV Auctions’ number one objective is to be the trusted way dealers source their wholesale vehicles. We provide the most technologically advanced platform and have assembled dedicated teams of experts to oversee the entire auction process. Our end-to-end services include:
  • Sending teams of ACV inspectors directly to franchise dealerships to complete comprehensive condition reports, and to launch them as wholesale vehicle auctions.
  • Employing Territory Managers in all of our regions.
  • Having dedicated teams of Account Managers supporting buyers, to maximize their successes.
  • Providing teams of specialist to manage payments, title transfers and arbitration, solidifying the effectiveness of ACV’s auction experience.
  • We are the fastest growing independent auction in the nation, expanding into new markets every month. We are effectively saving dealers money, increasing reach and streamlining the auction process, allowing them more time to run their businesses.
  • Every vehicle listed by an ACV inspector includes a comprehensive condition report, markedly more thorough than the industry’s standard report. We provide fluid levels, OBD2 scans, paint meter readings, tire tread depths and 30–40 high resolution photos that include details of the undercarriage. Dealers know exactly what they are buying.
  • Franchise dealers who use ACV no longer have to lose time dealing with the demands of the physical auction, or spend money shipping a vehicle to one again. ACV’s impartial condition reports complete with detailed photographs allow buyers to have the luxury of knowing everything about a vehicle before they purchase, removing the uncertainty of buying from the physical auction. And all the extra time they save can be spent running their businesses.
  • Our auction doesn’t require a parking lot or a building, so our overhead is lower than traditional auctions. That savings affords ACV the luxury of lowering our buyer and seller fees.
  • Full-time

Owner

Express Employment Professionals
Inland Empire
01.2017 - 01.2019
  • Full-time

Senior Account Manager

Copart
Inland Empire
04.2008 - 01.2017
  • Responsible for developing dealer business in the local inland empire and orange county area. Currently looking to grow the current dealer base and develop sales representatives to penetrate a wide open market of dealers to dispose of their aged inventory and vehicle trades. Copart uses a patented web technology to connect buyers and sellers all over to the world in over 85 different countries and 100,000 buyers. More buyers means better returns on assets.
  • Responsible for developing dealer business in the local inland empire and orange county area. Currently looking to grow the current dealer base and develop sales representatives to penetrate a wide open market of dealers to dispose of their aged inventory and vehicle trades. Copart uses a patented web technology to connect buyers and sellers all over to the world in over 85 different countries and 100,000 buyers. More buyers means better returns on assets.
  • Full-time

Recondition Sales Manager

Yale Chase Material Handling
Los Angeles Metropolitan Area
07.2007 - 04.2008
  • Full-time

General Manager

Copart
Los Angeles Metropolitan Area
01.2004 - 05.2007
  • The General Manager is responsible for leading and directing the Copart Operations facility team to achieve revenue, budget and customer satisfaction goals by ensuring that company standards of performance are developed and met.
  • Essential Functions:
  • Hire, train, develop and supervise management and front line staff to meet company standards and to ensure successful operation of yard
  • Meet company goals for revenue generation, profitability and budget standards, employee retention and customer satisfaction
  • Manage day-to-day operations of the facility including revenue and budget management, customer service and staff management
  • Handle escalated issues as needed
  • Provide direction to team regarding duties and goals
  • The General Manager is responsible for leading and directing the Copart Operations facility team to achieve revenue, budget and customer satisfaction goals by ensuring that company standards of performance are developed and met. Essential Functions: Hire, train, develop and supervise management and front line staff to meet company standards and to ensure successful operation of yard Meet company goals for revenue generation, profitability and budget standards, employee retention and customer satisfaction Manage day-to-day operations of the facility including revenue and budget management, customer service and staff management Handle escalated issues as needed Provide direction to team regarding duties and goals
  • Full-time

Remarketing Supervisor

Enterprise Rent-A-Car
Los Angeles Metropolitan Area
09.1999 - 06.2003
  • Responsible for disposing of off least units to a set of nationwide dealers at various locations. Solicited local dealers to purchase units and maximize exposure for lease return units. Responsible for developing the strongest buyers for the most units as quickly as possible. Assisted with appraisals of fleet buyouts, residual values and sales presentations for sales staff.
  • Responsible for disposing of off least units to a set of nationwide dealers at various locations. Solicited local dealers to purchase units and maximize exposure for lease return units. Responsible for developing the strongest buyers for the most units as quickly as possible. Assisted with appraisals of fleet buyouts, residual values and sales presentations for sales staff.
  • Full-time

Branch Manager

Enterprise Rent-A-Car
Greater Los Angeles Area
01.1994 - 03.1999
  • Full-time

Education

Bachelor of Arts - Political Science And Government

University of California, Los Angeles
Los Angeles, CA
05-1993

Skills

  • Customer relationship management
  • Account management
  • Documentation processing
  • Needs assessment
  • Equipment troubleshooting
  • Sales strategy development

Timeline

Customer Liason

Apria Healthcare
02.2025 - 08.2025

Territory Sales Manager

REPAIRIFY, INC.
10.2022 - 06.2023

Sr. Client Solutions Executive

Cox Automotive Inc.
04.2022 - 09.2022

Senior Account Executive

CARWAVE
01.2022 - 04.2022

Assistant Manager

Copart
05.2021 - 12.2021

Account Manager

Copart
08.2020 - 05.2021

Territory Manager

ACV Auctions
01.2019 - 07.2020

Owner

Express Employment Professionals
01.2017 - 01.2019

Senior Account Manager

Copart
04.2008 - 01.2017

Recondition Sales Manager

Yale Chase Material Handling
07.2007 - 04.2008

General Manager

Copart
01.2004 - 05.2007

Remarketing Supervisor

Enterprise Rent-A-Car
09.1999 - 06.2003

Branch Manager

Enterprise Rent-A-Car
01.1994 - 03.1999

Bachelor of Arts - Political Science And Government

University of California, Los Angeles