Daniel Searle
Garden Grove
Summary
Dynamic Customer Service Manager with a proven track record at Canteen, enhancing client satisfaction through effective team leadership and problem-solving. Skilled in training and mentoring staff while implementing quality assurance measures that improved service standards. Proficient in Microsoft Excel, driving operational efficiency and customer retention.
Overview
39
39
years of professional experience
1
1
Certification
Work History
Vending Route Driver
S&W Vending
06.1986 - 10.2012
- My Father started S&W in 1978 while he was an LAPD officer. I would ride along and help him fill vending machines on the weekends. Once I reached driving age in 1986 I started doing routes on my own.
- After graduating from CSUF in 1994, I took on more responsibility. Product ordering, receiving, mechanic, machine install/removal, refurbishing equipment, data entry (Rutherford), counting money, printing and delivering commissions, and route relief.
- In 2012 my mom was in ill health, so Dad made the decision to sell to Canteen to cash out and take care of mom.
Customer Service Manager
Compass Group USA
11.2012 - Current
- Client visits focusing on business retention. I've proudly been managing the Disney account since 2016 and have built a strong working relationship with their senior leaders.
- Other duties include, but are not limited to, focusing on figuring out product overages and shortages, oversee daily time clock punches, monitor employee call outs and re-arrange scheduling accordingly.
- Implemented quality assurance measures to ensure we met or exceeded customers’ expectations.
- Analyzed computer data (Seed) to identify sales, service and compliance improvement opportunities.
- Submit work orders for new accounts and upgrading accounts.
- Manage Smart Tech for location projects and cases.
- Build strong relationships with my drivers focusing on their safety and well being with an emphasis focused on relationships built on respect and solid work ethics.
Education
Bachelor of Science -
California State University, Fullerton
Fullerton, CA06.1994
Skills
- Service excellence
- Critical thinking and analysis
- Experienced with Microsoft Excel
- Client-oriented
- Customer relations
- Time management
- Coaching and guidance
- Collaborative decision-making
- Proficient in meeting deadlines
- Complaint resolution
- Team building and leadership
- MS office
- Training and mentoring
Certification
Servsafe certification food handling. Certificate # 26757081. Expires 1/13/2030
Timeline
Customer Service Manager
Compass Group USA
11.2012 - Current
Vending Route Driver
S&W Vending
06.1986 - 10.2012
Bachelor of Science -
California State University, Fullerton