Quality focused Store Manager skilled at providing employees clear guidelines and targeted goals to drive sustained revenue growth, team efficiency and customer loyalty. Knowledgeable about recruiting, hiring, training and motivating qualified teams to meet and exceed objectives. Motivational leader, strategic planner and analytical problem solver with demonstrated record of retail success.
Resolving staffing and inventory issues at both the Alpena and Houghton Lake stores.
Currently my store 6217 is 4.03% market growth in commercial sales.
2024 #1 store in my region first quarter
Overview
22
22
years of professional experience
Work History
Store Manager
Advance Auto Parts
Saginaw, MI
09.2021 - Current
Assessed operational efficiency of the store's departments.
Conducted daily store operations, including opening and closing procedures and cash handling.
Maintained accurate records of employee performance reviews.
Ensured compliance with safety regulations and company policies.
Recruited, trained and supervised new employees.
Developed strategies to maximize sales and profitability.
Resolved customer complaints in a timely manner.
Created weekly work schedules for store personnel.
Organized promotional events to increase product awareness.
Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
Monitored employee performance and identified performance gaps for corrective action.
Managed inventory tracking and physical inventory counts to minimize loss.
Exceeded team goals and resolved issues by sharing and implementing customer service initiatives.
Reviewed customer feedback to make operational improvements and promote satisfaction.
Built customer confidence by actively listening to concerns and complaints and quickly resolving issues.
Line Leader
Grupo Antolin
Marlette, MI
08.2019 - 05.2021
Analyzed data from previous shifts to identify areas for improvement in processes or operations.
Managed daily staff rotations and ensured workers were in their assigned positions.
Assisted in troubleshooting problems related to production line equipment or processes when needed.
Performed regular inspections of equipment to identify maintenance needs or potential issues.
Collaborated with engineering teams on design projects that improved existing systems or created new ones.
Developed strategies for improving operational efficiency and productivity.
Monitored employee attendance and took corrective action when necessary.
Participated in developing new processes or procedures based on customer feedback or industry trends.
Coordinated with other departments to ensure smooth workflow and timely completion of tasks.
Reviewed product specifications prior to each shift start-up and monitored output throughout the shift.
Monitored production lines to ensure accuracy of product quality, quantity, and timing.
Oversaw equipment running, strictly adhering to manufacturer safety protocols to alleviate possible injuries.
Inspired hard-working and quality-focused production team and maintained discipline through enforcement of company policies.
Interacted with professionals at the end of shifts to provide details on all uncompleted tasks.
Facilitated cross-training among team members to create a versatile workforce.
Provided technical support and guidance to line workers for troubleshooting equipment issues.
Journeyman Roofer
National Roofing and Sheet Metal
Burton, MI
06.2002 - 07.2019
Performed minor repairs on existing roofs such as patching leaks, replacing worn out shingles.
Stayed informed about industry trends related to roof design and construction.
Provided technical advice regarding installation techniques for different types of roof systems to customers when necessary.
Identified areas requiring additional reinforcement due to weather conditions or load bearing requirements.
Organized supplies required for each job accurately so that no time is wasted while working onsite.
Installed underlayment, flashing, drip edge and other components of a roof system to ensure proper drainage of water.
Communicated effectively with supervisors about progress made on assigned projects.
Collaborated with colleagues to complete projects efficiently within deadlines set by clients.
Assisted in loading and unloading materials from delivery trucks onto roofs.
Utilized ladders, scaffolds, hoists, power tools, hand tools safely during installation process.
Repaired and replaced roof membrane, sub roofing, sheathing and base materials.
Participated in all phases and types of commercial roofing.
Trained and oversaw individuals in roofing system installations.
Worked regularly at advanced heights and followed all OSHA safety protocols and procedures for fall prevention.
Mopped and poured hot asphalt and tar onto roof base while applying asphalt and tar and gravel to roof.
Cleaned or prepared construction sites to eliminate hazards.
Operated equipment with strong focus on safety and ground communication.
Kept production team moving forward for progress in daily site operations.
Created work crew schedules and delegated assignments.
Displayed high standards for quality workmanship and routinely double-checked work.
Performed demanding physical work over extended periods and modeled positive attitude.
Resolved labor, design and tool issues during construction projects.
Eliminated project lags by organizing work-in-progress and delegating tasks.
Loaded materials and tools into vehicles and unloaded upon arrival at jobsites.
Education
High School Diploma -
Kingston High School
Kingston, MI
06-2002
Some College (No Degree) - Criminal Justice
Delta College
Bay City, MI
Skills
Competitor Monitoring
Store Merchandising
Loss Prevention
Promotional planning
Store operations oversight
Retail Inventory Management
Team Development
Employee Training
Talent Recruitment
Shift Scheduling
Outstanding communication skills
Sales Promotions
Pricing Strategies
Languages
English
Professional
Accomplishments
Have lead several successful inventory teams
2 months in Alpena MIchigan Advance Auto helping with store growth and restaffing
4 Months in Houghton Lake Advance Auto restaffing, training and redirecting the store in to a new and more profitable direction
3 Months Sandusky Michigan running commercial with the manager while the CPP was out. Commercial sales ran without any fall in sales or service
Senior Financial Analyst at Advance Auto Parts,Inc.(Retailer Automotive Parts)Senior Financial Analyst at Advance Auto Parts,Inc.(Retailer Automotive Parts)
Parts Specialist and Parts Delivery Driver at Advance Auto Parts - Auto Part InternationalParts Specialist and Parts Delivery Driver at Advance Auto Parts - Auto Part International