Daniel Segovia
Fort Worth,TX
Summary
To work for a growing company that will provide me with the opportunity to grow within it and will allow the development of my abilities and skills in favor of the company's mission and environment. Expand leadership responsibilities, improve organizational ability to exceed company goals, and help honor all long-term commitments made to the company. Customer-oriented General Manager with 10+ years of experience focused on increasing revenues and expanding margin. Adaptive and deadline-oriented consistently executes and completes multiple projects in high-stress environments. Meticulous leader and strategic planner with comprehensive managerial acumen, offering vision and motivational acumen.
Overview
25
25
years of professional experience
Work History
Sales and Customer Support
Boost Mobile
12.2023 - Current
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Increased sales by developing and implementing effective sales strategies.
- Streamlined internal communication between sales and support teams for better collaboration and client satisfaction.
- Conducted regular performance reviews, setting goals and offering constructive feedback to drive employee growth.
- Established a strong brand presence within the industry through networking events and trade shows participation.
- Developed a comprehensive understanding of product offerings to provide tailored solutions for client needs.
- Successfully managed high-profile accounts, ensuring timely delivery of products/services while maintaining profitability margins.
- Built lasting relationships with clients through consistent follow-up and personalized service.
- Led cross-functional teams on various projects to streamline operations and enhance overall efficiency across departments.
- Engaged in product training, demonstrations, consumer awareness, branding, and acquisition initiatives to raise awareness and revenues.
Baker
Leila's Bakery
07.2023 - 04.2024
- Measured, mixed and prepped raw materials according to company specifications and recipes
- Packaged and labeled baked goods with accurate descriptions and ingredients
- Rolled, cut and shaped dough to form bread, rolls, cookies, cupcakes, pie crusts and other baked goods
- Baked fresh bread and pastries for cafes and restaurants
- Placed dough in pans, molds and sheets and monitored products during baking to adjust temperature
- Inspected baking equipment in accordance with cleanliness and safety standards
- Maintained temperature, sweep and sanitation logs to document proper conditions
- Designed appealing product displays to maintain a unique presentation
- Oversaw baking and cooking training to assist new staff members in professional development
- Reviewed expiration dates on items and removed expired products from stock to maintain quality
- Adhered to safety protocols to minimize mishaps and accidents with baking equipment
- Exhibited thorough knowledge of foods, beverages, supervisory duties, service techniques and guest interactions.
General Manager
Five Guys
05.2021 - 06.2023
- Trained employees on duties, policies and procedures
- Recruited, interviewed and hired qualified staff for open positions
- Created schedules and monitored payroll to remain within budget
- Managed inventory levels and conducted corrective action planning to minimize long-term costs
- Conducted employee evaluations to provide adequate feedback and recognize quality performance
- Built and maintained loyal, long-term customer relationships through effective account management
- Delivered exceptional client experiences through hands-on leadership of associates and managers
- Directed safety operations and maintained clean work environment to adhere to FDA and OSHA requirements
- Complied with company policies and government regulations to prevent and detect rule violations and protect organization from fines and lawsuits
- Maximized time and employee productivity, consolidating data, payroll and accounting programs into centralized systems
- Improved productivity initiatives, managing budgets and accounts, coordinating itinerary and scheduling appointments.
Retail Sales Manager
Express Clothing
02.2018 - 03.2021
- Monitored team sales targets and addressed deficiencies
- Mentored employees in management of complicated sales, complex issues and difficult customers
- Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies
- Improved profitability by executing daily, weekly and monthly floor plan changes
- Kept department on-target to meet sales and profit objectives by minimizing waste and pursuing revenue generation opportunities
- Reviewed store policies and made changes to streamline operations and increase productivity.
Bakery Manager
Panera Bread
08.2015 - 02.2018
- Measured, mixed and prepped raw materials according to company specifications and recipes
- Packaged and labeled baked goods with accurate descriptions and ingredients
- Rolled, cut and shaped dough to form bread, rolls, cookies, cupcakes, pie crusts and other baked goods
- Baked fresh bread and pastries for cafes and restaurants
- Placed dough in pans, molds and sheets and monitored products during baking to adjust temperature
- Inspected baking equipment in accordance with cleanliness and safety standards
- Maintained temperature, sweep and sanitation logs to document proper conditions
- Designed appealing product displays to maintain a unique presentation
- Oversaw baking and cooking training to assist new staff members in professional development
- Reviewed expiration dates on items and removed expired products from stock to maintain quality
- Adhered to safety protocols to minimize mishaps and accidents with baking equipment
- Exhibited thorough knowledge of foods, beverages, supervisory duties, service techniques and guest interactions.
Car Salesman
Toyota Motor Manufacturing
07.2010 - 11.2014
- Followed up with customers to build long-term relationships and successful referrals
- Explained differences between models to clients, comparing and discussing capabilities and features
- Greeted customers at arrival to build positive relationships and discuss vehicles
- Managed sales negotiations and financing options
- Responded to inquiries from potential customers via email and telephone
- Showcased vehicle features and took customers on test drives in local area
- Met with potential customers to inquire about car preferences, assess financial limitations and offer information about vehicle choices
- Educated customers about sales processes, warranty requirements and service standards
- Maintained up-to-date database of sales contacts and customer information
- Consistently exceeded quotas by pursuing and closing sales.
General Manager
Taco Bueno
09.2005 - 04.2010
- Trained employees on duties, policies and procedures
- Recruited, interviewed and hired qualified staff for open positions
- Created schedules and monitored payroll to remain within budget
- Supervised employees through planning, assignments and direction
- Tracked monthly sales to generate reports for business development planning
- Managed inventory levels and conducted corrective action planning to minimize long-term costs
- Guided management and supervisory staff to promote smooth operations
- Conducted employee evaluations to provide adequate feedback and recognize quality performance
- Built and maintained loyal, long-term customer relationships through effective account management
- Delivered exceptional client experiences through hands-on leadership of associates and managers
- Directed safety operations and maintained clean work environment to adhere to FDA and OSHA requirements
- Complied with company policies and government regulations to prevent and detect rule violations and protect organization from fines and lawsuits
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs
- Coordinated and directed activities of businesses or departments concerning production, pricing and sales
- Structured HR consulting services to support clients during organizational developments and changes.
Server
Saltgrass Steakhouse
03.2000 - 10.2024
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
- Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
Education
GED -
Weatherford College
Weatherford, TX05.2004
Skills
- Project Management
- Advertising and Marketing
- Risk Mitigation
- Strategic Planning
- Business Development
- Loss Prevention
- Operations Management
- Recruitment
- Staff Training
- Customer Relationship Management
- Team Player
- Food safety and sanitation
- Kitchen Safety
- Cleanliness standards
- Adaptive and creative
- Quality Evaluation
- Performance monitoring
- Menu Planning
- Conversant in English/Spanish
- Reliable and Responsible
- Coaching and Mentoring
- Sales strategy development
- CRM software expertise
- Sales Presentations
Accomplishments
- Exceeded sales goals by average or more!
- Consistently maintained high customer satisfaction ratings.
- Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
- Created an amazing team and work environment.
Timeline
Sales and Customer Support
Boost Mobile
12.2023 - Current
Baker
Leila's Bakery
07.2023 - 04.2024
General Manager
Five Guys
05.2021 - 06.2023
Retail Sales Manager
Express Clothing
02.2018 - 03.2021
Bakery Manager
Panera Bread
08.2015 - 02.2018
Car Salesman
Toyota Motor Manufacturing
07.2010 - 11.2014
General Manager
Taco Bueno
09.2005 - 04.2010
Server
Saltgrass Steakhouse
03.2000 - 10.2024
GED -
Weatherford College