Experienced operations manager with a focus on improving current processes to be more efficient while keeping a focus on safety. My approach combines critical thinking with effective team collaboration, resulting in a streamlined processes and improved cost control. I have Demonstrated the ability to master new challenges swiftly, ensuring seamless operations with superior customer service.
Overview
7
7
years of professional experience
Work History
Operations Manager
Stryder Distribution
Portland, OR
04.2024 - 12.2024
Oversee receiving, warehousing, distribution and maintenance operations
Initiate, coordinate and enforce optimal operational policies and procedures
Adhere to all warehousing, handling and shipping legislation requirements
Maintain standards of health and safety, hygiene and security (Food grade facility)
Manage stock control and reconcile with data storage system
Liaise with clients, suppliers and transport companies
Recruit, select, orient, coach and motivate employees
Produce reports and statistics regularly (IN/OUT status report, dead stock report etc)
Receive feedback and monitor the quality of services provided
Logistics Coordinator - 3 Month Contract
Telestream
Beaverton, OR
12.2023 - 03.2024
Streamlined inventory management for reduced waste and improved cost control
Implemented a warehouse organization system that increased storage capacity and accessibility
Ensured compliance with industry regulations, reducing the risk of fines or penalties
Adapted quickly to unexpected disruptions in the supply chain, developing contingency plans to minimize negative impacts on business operations
Generated documentation and information required for customer shipments
Prepared and documented shipment activities and cargo movements to enable tracking history and maintain accurate records
Scheduled and coordinated truck, ship and air transport to maximize productivity and maintain organized calendar
Coordinated shipping requests for expedited delivery and documented accurately to achieve correct billing
Warehouse Operations Manager
Designer Delivery and Storage
Tigard
11.2018 - 10.2023
Oversee all daily warehouse concerns including training of new hires on policies, duties and procedures
Supervise employees by directing their workflow
Monitor KPI's so revenue can be compared to daily, weekly and monthly business costs
Adjust employee's schedules to match business needs
Assist with Designer(Owners & Clients) orders and their scheduling
Communicate with department managers regularly to ensure all tasks are handled efficiently
Primary contact for client acquisitions and on boarding
Maintain Trash & Recycling pick up schedules as the seasons change
Purchase tools and equipment needed for all warehouse and delivery teams
Work with HR in the hiring/firing and disciplining actions of employee's
Correct discrepancies in any warehouse processes (Shipping, Receiving, Inventory, etc) and train employees accordingly
Keep Fleet vehicles well maintained and up to date (Schedule maintenance & Repairs)
I keep myself available before and after work to make sure questions are answered and jobs are completed even if I'm not there
Reconcile inventory from past deliveries
Oversaw upkeep of equipment and physical condition of warehouse, identifying and ordering needed repairs, renovations, and replacements
Developed and implemented policy and procedure updates to improve workflow and productivity
Evaluated incoming shipments for quality issues and processed unacceptable materials for return
Inventory Control
Applied Colors
Tualatin
12.2017 - 10.2018
Manage and assist with all warehouse concerns: orders, inventory and stock arrangement
Developed a 5 step process to retain and grow the company's commercial sales
Covered all customer service and front desk duties and then trained the new receptionist on how to do the job
Completed physical inventory counts each month
Audited and corrected discrepancies in inventory numbers
Education
Game Art and Design -
Art Institute of Portland
06.2012
Diploma -
Century High School
06.2006
Skills
Critical thinking and problem solving
Fast Learner
Ability to Multitask
Effective Time Management
Ability to Work Under Pressure
Ability to Work in a Team
Project management
Communication
Customer service
Leadership skills
Logistics management
Additional Work History
Additional work history (2006-2016) and references are available upon request.