Daniel Sensabaugh
Dresden,OH
Summary
Dedicated to ensuring customer satisfaction, team and goal-oriented worker passionate about providing an easy and enjoyable experience with our product. Thrives in diverse environments, whether collaborating with a team or working independently. Quick learner with strong interpersonal skills and natural ability to connect with people. Aims to contribute to the success of both the company and its customers.
Overview
9
9
years of professional experience
Work History
Team Manager
Dunham's Sports
10.2014 - 01.2024
- Led employee relations through effective communication, coaching, training and development
- Resolve customer service issues by finding immediate solutions, increasing customer confidence and decreasing escalations to executive office
- Manage inventory control in different departments and met inventory goals
- Drove performance of staff by creating incentives and positive work atmosphere and administering recognition and rewards programs
- Balance out money earned each day before closing store for the next business day
- Enforced loss prevention policies, background checks on gun sales, and cash handling policies
- Spent multiples weeks as store manager at other Dunham's Sports locations
- Assisted in employee hiring, development through training, and promoting teamwork
- Helped in mass inventory checks across many Dunham's locations and coordinated ways to reduce theft across stores
- Perform cash, debit, and credit transactions
- Balance the needs of many customers in a fast-paced work environment
- Weekly set of ads and signage across the store for new promotions and discounts
- Assisted in the implementation of special orders through the Dunham's computer systems on not in stock inventory
- Rearrange different areas of store to make certain products more focal points and to help with increasing sales on inventory customers may not have been aware of that we sold
- Help give out direction to employees on tasks as well as stocking inventory on a daily basis
- Ensure necessary departments are properly staffed to assist customers in each area when needing help and questions answered
- Communicated potential opportunities to corporate on ways to increase sales and store organization ideas for major holidays where business sales are higher each year
Education
High School Diploma -
Tri-Valley High School
Dresden, OH05.2013
Skills
- Customer Loyalty
- Customer Service
- Goal Attainment
- Team Management Understanding
- Coordinating Daily Operations
- Process Knowledge
- Staff Education
- Company Safety Policies
- Inventory Assessments
- Performance Tracking and Evaluations
- Proficient in Microsoft Excel
- Accounting Knowledge
- Loss Prevention Strategies
- Goal Attainment
Timeline
Team Manager
Dunham's Sports
10.2014 - 01.2024
High School Diploma -
Tri-Valley High School
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