Summary
Overview
Work History
Education
Skills
Timeline
Generic

Daniel SERNA

Moreno Valley,CA

Summary

Adept at driving operational excellence, I significantly enhanced productivity and efficiency at UNISCO through strategic process improvements and effective team management. Leveraging my expertise in logistics and strong problem-solving skills, I fostered a culture of safety and professionalism, achieving a notable increase in customer satisfaction and employee retention.

Versatile Operations Supervisor successful at taking on routine and complex business challenges with resourceful and creative approach. Recognized as driven, dedicated and hardworking leader with history of streamlining operations and increasing results.

Overview

22
22
years of professional experience

Work History

Operations Supervisor

UNISCO
06.2024 - Current
  • Managed daily operations for optimal performance, ensuring smooth workflows and timely completion of tasks.
  • Enhanced team productivity by providing ongoing training, coaching, and mentoring to staff members.
  • Improved operational efficiency by streamlining processes and implementing time-saving strategies.
  • Contributed to long-term strategic planning discussions within the leadership team to help shape future direction for the business unit.
  • Ensured compliance with company policies, industry regulations, safety standards, and local laws during daily operations.
  • Maintained open lines of communication with upper management to provide regular updates on operational progress and challenges faced by the team.
  • Developed strong relationships with key customers to better understand their requirements and tailor services accordingly.
  • Conducted regular performance evaluations for direct reports, identifying areas for improvement and setting development goals accordingly.
  • Developed and implemented standard operating procedures to ensure consistency in service delivery across all shifts.
  • Reduced employee turnover by fostering a positive work environment and addressing employee concerns promptly.
  • Implemented quality control systems to reduce errors, resulting in increased customer satisfaction rates.
  • Improved safety standards by conducting regular audits and training sessions, resulting in fewer workplace accidents.
  • Optimized resource allocation through careful planning and monitoring of inventory levels, staffing needs, and equipment maintenance schedules.
  • Managed supervisor itinerary and appointments and streamlined scheduling procedures.
  • Built highly-efficient administrative team through ongoing coaching and professional development opportunities.
  • Coordinated with IT department to deploy new inventory management system, leading to smoother operational flow.
  • Organized spaces, materials and catering support for internal and client-focused meetings.
  • Conducted ongoing reviews of program financial systems to assess cost control measures.
  • Kept high average of performance evaluations.
  • Developed internal requirements and standards to minimize regulatory risks and liability across programs.

Shipping and Receiving Supervisor

Frontier Logistical Services
11.2012 - 06.2024
  • Ensured compliance with all relevant regulations by maintaining up-to-date knowledge of industry standards.
  • Implemented an efficient system for returns processing, minimizing costs associated with damaged or incorrect items received from customers or suppliers.
  • Enhanced warehouse efficiency by implementing streamlined shipping and receiving processes.
  • Evaluated employee performance regularly, providing constructive feedback that led to improved productivity and job satisfaction among team members.
  • Coordinated with multiple departments for seamless order fulfillment, enhancing cross-functional collaboration within the company.
  • Implemented cost-saving measures that reduced overall shipping expenses without compromising quality or timeliness of deliveries.
  • Developed strong relationships with carriers to secure competitive rates for transportation services.
  • Reduced order errors through meticulous attention to detail in the verification of incoming and outgoing shipments.
  • Oversaw loading dock operations, maintaining a safe environment and preventing accidents or delays during peak hours.
  • Facilitated smooth transitions during shift changes by creating comprehensive handover notes detailing pending tasks and potential issues.
  • Reduced overtime hours by allocating resources effectively and prioritizing tasks based on urgency and importance.
  • Improved team performance with regular training sessions on safety procedures, equipment operation, and time management.
  • Boosted customer satisfaction by ensuring accurate shipment tracking and timely delivery updates.
  • Streamlined documentation processes for greater accuracy in record-keeping and faster retrieval of information when needed.
  • Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
  • Boosted inventory and recordkeeping accuracy by conducting thorough inspections and comparing shipment contents with documentation.
  • Handled high-volume paperwork and collaborated with administrators to resolve invoicing and shipping problems.
  • Prepared and maintained accurate records of shipments and deliveries to enable tracking history and acquire consistent information.
  • Oversaw warehouse crew stocking inventory and preparing loads.
  • Generated end-of-day reports covering shipments, productivity, and financial totals.
  • Trained new team members on proper and safe use of tools and equipment.
  • Trained new staff on job duties, company policies, and safety procedures for rapid onboarding.
  • Handled day-to-day shipping and receiving overseeing more than [Number] packages per day.
  • Enforced team adherence to safety regulations and protocols.
  • Inspected work areas to keep free of hazards and maintain proper function of safety equipment.

Shipping and Receiving Supervisor

Penske Logistics Whirlpool
03.2003 - 11.2013
  • Ensured compliance with all relevant regulations by maintaining up-to-date knowledge of industry standards.
  • Implemented an efficient system for returns processing, minimizing costs associated with damaged or incorrect items received from customers or suppliers.
  • Enhanced warehouse efficiency by implementing streamlined shipping and receiving processes.
  • Evaluated employee performance regularly, providing constructive feedback that led to improved productivity and job satisfaction among team members.
  • Coordinated with multiple departments for seamless order fulfillment, enhancing cross-functional collaboration within the company.
  • Implemented cost-saving measures that reduced overall shipping expenses without compromising quality or timeliness of deliveries.
  • Developed strong relationships with carriers to secure competitive rates for transportation services.
  • Reduced order errors through meticulous attention to detail in the verification of incoming and outgoing shipments.
  • Oversaw loading dock operations, maintaining a safe environment and preventing accidents or delays during peak hours.
  • Reduced overtime hours by allocating resources effectively and prioritizing tasks based on urgency and importance.
  • Facilitated smooth transitions during shift changes by creating comprehensive handover notes detailing pending tasks and potential issues.
  • Improved team performance with regular training sessions on safety procedures, equipment operation, and time management.
  • Boosted customer satisfaction by ensuring accurate shipment tracking and timely delivery updates.
  • Streamlined documentation processes for greater accuracy in record-keeping and faster retrieval of information when needed.
  • Managed inventory levels effectively through regular audits, adjustments, and communication with suppliers.
  • Prepared and maintained accurate records of shipments and deliveries to enable tracking history and acquire consistent information.
  • Processed returns and updated accounts.
  • Oversaw warehouse crew stocking inventory and preparing loads.
  • Supervised team of helpers, laborers and material movers to efficiently complete tasks.
  • Developed and implemented strategies to improve team productivity and efficiency.
  • Trained new team members on proper and safe use of tools and equipment.
  • Handled day-to-day shipping and receiving overseeing more than [Number] packages per day.
  • Inspected work areas to keep free of hazards and maintain proper function of safety equipment.
  • Maintained accurate records of team attendance and documented disciplinary actions.
  • Enforced team adherence to safety regulations and protocols.

Education

Associate of Science - Information And Computer Systems

University of Phoenix
Tempe, AZ
08-2015

Skills

  • Safety oversight
  • Production
  • Customer relationship development
  • Cycle counting
  • Performance monitoring
  • Logistics expertise
  • MRP and ERP systems
  • Technology
  • Budgeting and cost control strategies
  • Problem-solving abilities
  • Multitasking
  • Time management abilities
  • MS Office Suite
  • Problem-solving aptitude
  • Team Management
  • Professionalism
  • Documentation and control
  • Record-keeping
  • Staff Motivation
  • Inventory Control
  • Scheduling
  • Risk Assessment
  • Quality Control
  • Recruitment
  • Productivity Improvement
  • Deadline Adherence
  • Employee Evaluation
  • Process Improvement
  • Equipment Maintenance
  • Policy and procedure modification
  • Write reports
  • Enforce policies
  • Train employees
  • Evaluate performance
  • Coordinate schedules

Timeline

Operations Supervisor

UNISCO
06.2024 - Current

Shipping and Receiving Supervisor

Frontier Logistical Services
11.2012 - 06.2024

Shipping and Receiving Supervisor

Penske Logistics Whirlpool
03.2003 - 11.2013

Associate of Science - Information And Computer Systems

University of Phoenix

Similar Profiles

CREATE PROFILE
Daniel SERNA